DAVID ROBAYO

516-***-**** ac0gja@r.postjobfree.com

NETWORK ADMINISTRATOR

A Network Administrator with over 15 years of experience in the information technology field as a technician, consultant, and engineer. Able to resolve network issues and deliver support for high-profile clients in fast-paced environments where utilization of excellent customer facing and service skills are paramount. Capable of training, developing, and implementing process improvements to increase efficiency, reliability, and resourcefulness of an organization.

Network Performance

Leadership & Training

Evaluation, Testing & Monitoring

Customer Service & Support

Vendor Management

Analytical Skills

Professional Experience

NATIONAL GRID

VENDOR PASS

Consultant 01/2017- present)

Refresh project windows 7

Staging Q&A and deployment of freshly imaged desktops and laptops

Field support for downstate National Grid sites (Brooklyn, Nassau and Suffolk)

Coordinate organize and schedule users for deployments of new devices

LUXOTTICA

GREENKEY RESOURECES

Consultant (09/2016 – 12/2016)

Migration Project (Network -Domain)

Perform full cycle of migration process for all employees in Port Washington and NYC offices

Contacted and scheduled users for migration move to new domain

After migration completed ensured employee user credentials worked

Verified all applications, documents and mailboxes (archiving large mailboxes)

Provided technical support

ESTEE LAUDER

CSC

Consultant (01/2016 – 05/2016)

Technical Support Analyst

Help Desk and Network Support (Managing assigned tickets)

Active Directory, Exchange Administration (creation and modifying of domain accounts)

Hardware troubleshooting HP, Dell laptops and Desktops (Imaging thru SCCM and warranty issues)

Telecom (Phone lines and Network moves)

ESTEE LAUDER

Elite Technical

Consultant: (07/2015 -01/2016)

Support Analyst – GIS Retail Support North America

Provided technical support of retail brands

POS hardware, PC and network connectivity troubleshooting

Handled Windows 7 migration project for MMN accounts (Macy’s)

Backed up data, user profiles and performed upgrade using USB jump drives

Coordinated and setup dispatch of technicians for new windows 7 installs

ESTEE LAUDER

Computer Merchant,

Consultant (11/2014- 06/2015)

Data Migration Project Windows 7

Contacted scheduled and prepped customers for migration from Win xp to Win 7

Backed up all data and applications pertaining to user (To network drive or USB external drive)

Performed Imaging and upgrade thru SCCM tool

Restored, verified and tested all data and applications

Provided technical support

FIRST NATIONAL BANK of LONG ISLAND,

Network Administrator (2006 – 2014)

Supported, monitored, tested, and resolved hardware and software issues pertaining to LAN.

Administrated domain and exchange accounts thru active directory

Scheduled, recommended, and performed repairs as well as installation and configurations of workstations.

Provided support to end users for LAN-based and local applications.

CUSTOM COMPUTER,

Lloyd Staffing Consultant (2006)

Conducted RF surveys and testing for wireless LAN implementation for New York City public schools.

Collaborated with configuration department prepping Cisco devices.

Built, tested, and configured Cisco catalyst 650609 and 3550 wireless LAN switches.

DIGERATI SOLUTIONS,

Network Support Consultant (2004 – 2006)

Administered installations and support on web-based applications for local clients.

Installed and configured Linksys 3Com routers via DHCO with local static IPs.

Oversaw the migration of personal computers to new client offices.

Provided on-site technical support for St. Johns College assisting with technical staff in LAN administration and PC hardware support for administrative staff and students.

PFIZER,

Bao Tech Consultant (2005)

Provided on-site technical support to users of operating systems, networks, software, and peripherals.

Assisted in network administration support using active directories.

Collaborated with the topology and telecom division to implement wireless LAN technology and specialized security on Cisco switches.

Previous Professional Experience

ESTEE LAUDER – Sourcewave Consultant (2004)

SPHERION (CABLEVISION) – Technical Support Consultant (2004)

DIGERATI SOLUTIONS – Consultant (2002 – 2004)

AETHER SYSTEMS, INC. – System Integration Test Engineer (1999 – 2001)

MICROCENTER – PC Support Technician (1998 – 1999)

ETS PAYPHONES – Computer Support Specialist (1998)

Education & Certifications

LAN Specialist Program: Computer Career Center, Garden City, NY

Telephone Installation Technology: Suburban Technical School, Hempstead, NY

Data Processing: Nassau Community College, Garden City, NY

Technical Skills

NDS – Active Directory – Windows 7 XP, 2000, NT, SCCM – Novell 3.12, 4.11, 5 – Max OS 9, 10, 10.6, 10.7 – Citrix – UNIX Sun Solaris – Linux Ubuntu, Mint & Red Hat – GroupWise 5x & 6.5 – Lotus Notes – MS Exchange – MS Outlook – Trend Micro - Norton Antivirus – McAfee Virus Scan – Symantec Ghost – Kace (Dell) - RDC, VNC, Bomgar – Vmware, Vsphere, - Routers, Switches, Cabling

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