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Customer Service Technician

Location:
Denver, CO, 80220
Posted:
May 23, 2017

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Resume:

Agatha "Alon" Petersen

Field Technician with Warehouse, Automotive, Industrial, and Commercial Skills Denver, CO 80220

ac0ggh@r.postjobfree.com - 423-***-****

Summary of Experience:

• 15++ years experience in courteous customer service and money handling.

• 15 years experience in construction and demolition field using hydrological, pneumatic, electrical & hand & heavy power tools.

• 10+years experience hauling trailers of up to 22 feet, driving long distances in company vehicles to set up, dismantle job rigging and initiate commercial and residential service calls .

• 10+ years experience auto technician and maintenance.

• 4 years experience in HAZWOPER and OSHA field. Performed safely on emergency responders and first responders team 4 years.

• 2 years experience hydro excavating wells, hydro blasting & sandblasting power plant shut down and industrial sites

Summary of Qualifications:

Dedicated and self-motivated professional with grounded customer service skills, construction experience, and HAZWOPER knowledge. Solid track record of consistently meeting, exceeding managerial goals and expectations. Well known for accepting challenges of new material or information, logic and analysis for problem identification and resolution, positive interaction with others through support and teamwork, quality time planning and management, with effective mathematical, oral and written communication skills. Willing to relocate to: Denver, CO - Aurora, CO

Authorized to work in the US for any employer

WORK EXPERIENCE

Warehouse Clerk

Apprentice Personnel - Denver, CO - January 2017 to Present Completes first sorting, stocking and distributing company products within time constraints. Receives and verifies various types of incoming and outgoing paperwork. Executes safe and efficient loading and timely counts of product exceeding tens of thousands of units as directed by bulk and individual paperwork.

Exercises great quality control skills by ensuring no damage of product by using appropriate equipment to load and transport orders.

Maintains up-to-date knowledge and information about inventory and and inventory location changes. Responsible for carefully lifting 30-60 lbs of carton inventory repetitively. Reads order to determine item number, description match and quantity. Ensure that the accurate number and type of product are loaded and shipped. Examine documents, shop floor orders, pick lists, and cycle counted materials in order to assess completeness and accuracy.

Review pick orders, and shipping orders to determine material requirements and material priorities. Provide discrepancies on pick sheets to management for revision. Manifests all couriers, keeping close eye on visual counts as they are received. Assists Warehouse manager with goals coordinated and assigned for next day, same day delivery, UPS ground shipping and walk in clients.

Successfully manage production activities by ensuring all orders are shipped on time Flexibly and accurately creates and updates department work instructions in accordance with warehouse manager instruction on regular basis.

Drives daily production activities with effective communication and leadership of up to three temporary contractors while taking on an additional 200K of physical inventory during thirty day period of transition. Operates sit down forklift, Big Joe J1 task support vehicle, 4,500lb capacity AC pallet truck and cherry picker. Uses proper safety harnesses when operating machinery. Replenish stock using the alpha numeric system with forklifts and cherry pickers. Picked and repacked orders accurately in a timely manner on pallet skids and carts. Maintains inventory by checking stock to determine inventory level, locating overstock, and replenishing to keep stock flow seamlessly continuous.

Keeps working environment safe by preparing warehouse for daily tasks by sweeping, mopping and hauling out recycling and refuse to specified containers.

Road Technician

A-1 Barricades - Chattanooga, TN - August 2015 to Present Builds, repairs and erects signs for commercial work sites and rental department to state specifications. Fulfills, delivers, stage and setup signage, and lane closures for city and county municipalities and events. Solves crowd control and traffic control needs with updated traffic safety devices. Provides safe barriers and passages for roadworkers, motorists and pedestrians to coexist on roadways. Works methodically to divert traffic safely through work zones. Independently uses maps to place signs, drums and cones in accordance with plansand blueprints. Contractor Operator

TuffGirl Builders - Cartersville, GA - December 2006 to Present Initiates first contact with prospective clients while providing estimates and walk through of project bid. Comparative shopping for quality supplies for constructing, repairing, or revising small home repairs. Creates 2D and 3D drawings using the SketchUp 7 computer program using instructions given as to preference by clientele for in depth plans.

Constructs or repair carpentry projects, carpet repair, removal or installation, ceramic tile installation, window and shutter installation, painting, minor plumbing, home organization, and small landscaping projects. Manages financial record keeping for day-to-day business. Subcontracts fabrication shop duties including sandblasting prep, fiberglass repair, grinding and tack welds. Dishwasher/Busser

People Ready - Chattanooga, TN - October 2016 to December 2016 Collects soiled dishes on carts from hospital floors and transport them to the kitchen. Ensures that soiled dishes are scraped of food stacked properly in automatic dishwasher. Refills liquid soap and sanitizer dispensers.

Cleans dishes and flatware; placing washed dishware and flatware on drying racks Stack dishes properly in cupboards, warmers and coolers. Washes pots, pans, serving utensils by hand at a separate station. Maintains kitchen work areas and store kitchen supplies. Sweeps, mops and sanitizes kitchen floor and takes trash and recycling material out. Quality Inspector

Automation Personnel Services - Chattanooga, TN - October 2016 to November 2016 Maintains quality standards by approving finished products; recording quality results. Confirming specifications; conducting visual tests; rejecting and returning unacceptable materials. Approves in-process production by confirming specifications; communicating required adjustments to production department lead.

Approves finished products by confirming specifications; conducting visual inspections; returning products for re-work; confirming re-work.

Documents inspection results by completing reports and logs; summarizing re-work and waste; inputting data into quality database.

Updates job knowledge by participating in educational opportunities; reading technical publications. Flagger

T R Moore and Associates - Chattanooga, TN - March 2015 to August 2015 Successfully completes Flagger certification with a perfect score. Uses hand signals, two way radios, stop/slow

paddle signs to allow safe passage of motorists at temp work zone. Looks for potentially hazardous situations around bucket trucks and alleviate them. Anticipates obstructions in the road and makess quick decisions to keep traffic flowing smoothly. Responds promptly to after hours emergency calls.

Mobile Parts Pro

Advance Auto Parts - Cartersville, GA - 2014 to 2014 Uses courtesy and professionalism when greeting and assisting customers with online and point of sale catalog orders.

Listens to and solve customer issues by listening, showing empathy and solve issues within the parameters of great customer service.

Establishes and maintains rapport with current commercial customers, always remaining aware of, and addressing their needs; recommends products that meets their needs. Works closely with Commercial Parts Pro on account management, including part specifications,the distribution of invoices, account management, cash handling, and processing returns, including cores and defects.

Assists other store personnel in the upkeep of the backroom area organized and stocked. Complies with all aspects of the fleet safety program. Field Technician

Deep South Industrial Services - April 2005 to November 2006 Promoted to team leadership role during shutdown maintenance season at power and chemical plants. Supervises and trains up to 60 workers in safe work methods and operation of equipment. Completes confined space entry and emergency responder rescue certification. Examines and inspects work progress, equipment, and construction sites to verify safety management including OSHA and safety compliance and regulations; issues citations and warning for workers not in compliance; recommends measures to improve methods and equipment to increase efficiency and safety. Maintains and enhances the operating efficiency of heat exchangers, condensers, boilers, and towers in refining, chemical processing, electric utility plants, pulp and paper mills. Assists explosives team in the setup of live lines and within boilers to unhinge coal clinkers from the walls of infrastructure.

Participates in grinding, hydro blasting and sandblasting scale and rust from cast iron pipes and boilers. Hydro excavates wells for ongoing water sample projects. Operates on site Guzzler vacuum truck technology in removal of coal ash and hydro excavation of water wells. Carpenter

Able Body Labor - Cartersville, GA - October 2003 to April 2005 Field Technician duties same as listed under Deep South Industrial Service. Hired on permanently by Deep South Industrial after fulfilling dedicated contractor obligation. EDUCATION

High School Diploma

LINKS

http://www.facebook.com/tuffgirlbuilders

CERTIFICATIONS/LICENSES

Flagger

March 2014 to March 2018

Flagger and Traffic Control training is required in Tennessee, done in-house for all DOT personnel Certification is required to be employed.

ATSSA is a nationally recognized provider.

Georgia Work Keys (NCRC) Gold

March 2008 to Present

Successful completion of three WorkKeys assessments Applied Mathematics, Locating Information, and Reading for Information the National Career Readiness CertificateTM (NCRC®), earning a portable credential that documents essential work skills. More than 3 million NCRCs have been issued across the United States. AED First Aid

February 2001 to February 2003

Red Cross hosted in class CPR & AED training certification. Traffic Control Technician

May 2016 to Present

ATSSA - American Traffic Safety Services Asscociation Standards & guidelines for temporary traffic control in highway work zones, including installation, maintenance

& removal of traffic control devices.

ATTSA

March 2016 to March 2019

American Traffic Services Safety Association

Traffic Control Technician

ADDITIONAL INFORMATION

Dear Sir or Madam:

Please accept my resume in response to your advertisement, because I believe that my background and qualifications will be an excellent match to your expressed requirements. I have been a Field Technician with 10+ years experience working within the construction / biotech community. I am an enthusiastic, energetic go getter, who works well independently or with others. I welcome both involvement and challenges, and interacting with people, clients and coworkers alike. I firmly believe that there is no “I” in “TEAM”. I am a dedicated and selfmotivated professional with good environmental remediation skills, construction experience, and HAZWOPER knowledge. My track record is solid for consistently meeting and exceeding managerial goals and expectations, and well known for accepting challenges of new material or information, logic and analysis for problem identification and resolution.

Promptness and reliability are very important to me, and I am always 100% willing to get the job done. I pride myself on my time management skills, and am very detailoriented, focused, and organized. I truly feel that my experience, drive, and ambition qualify me to be considered for a position within your company.

I possess excellent math, oral and written communications skills, and consider myself to be good with most computer applications. I can adapt very quickly to other computer programs, and am always willing and eager to learn new skills. It would be a wonderful opportunity to meet with you at your convenience to discuss your goals and objectives, and my ability to help fulfill them. In advance, please accept my thanks for your time and consideration. I look forward to hearing from you.

Sincerely,

Agatha "Alon" Petersen



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