Education:

Mercy College, Dobbs Ferry, NY. Bachelor of Science February 2007

Experience:

Best Friends Animal Society (BFAS), Center Manager Sep. 2016 – Present

●Manager of BFAS’s first brick and mortar Pet Adoption Center(PAC) facility, instrumental in facility startup

●Manage and develop team of 20 staff members at the 24-7 facility

●Startup responsibilities include but not limited to: SOP writing, defining life-saving goals, budget forecasting, recruiting for staff, volunteers and foster homes, initial inventory, construction updates, and relationship building within community

●Responsible for positive client interactions and training staff to provide top notch customer service

●Ensuring all volunteers have a positive volunteer experience and a desire to return and share their experiences, including HNW Donor/Volunteers

●Monthly metrics reporting

●Ensuring compliance with NYC Dept. of Health, Dept. of Buildings and other regulating NYC agencies

●Animal Inventory Database development

●Creating staff training schedules, coordinating with key people within the organization across the nation

●Internal Communications Council member; goals include fostering a Best Friends Culture to each Program City

●Manage off site warehouse / future medical facility

●Use of ATS Software (Applicant Pro)

Berdon LLP, Recruiting Specialist Sep. 2015 – Aug. 2016

●Management of the entire recruiting life-cycle: sourcing candidates, conducting and scheduling interviews, onboarding

●Build and maintain mutually beneficial relationships with Partners, Managers and external vendors

●Pilot and host a Leadership program for Accounting Majors

●Manage On-Campus branding and Recruitment, developing relationships with Campus Career Counselors

●Oversee Intern Program, recruiting, scheduling and acting as point of contact for Interns and schools

●Monitor costs and budgets related to all recruitment activities

●Assist in Employee relations as needed, including terminations and exit interviews

Emigrant Savings Bank, Human Resources Associate Jan. 2015 – Sep. 2015

●Function as a Generalist for Emigrant Bank and its 10+ subsidiaries: (Emigrant Financial Services, New York Private Bank & Trust, Personal Risk Management, Nicklaus, Boylan Bottling, Emigrant Mortgage Company and various other companies)

●Manage full cycle recruiting for various roles, ranging from entry level hourly positions to executive employees

●Employee Relations including terminations, disciplinary actions, performance improvement plans and coaching sessions

●Administer pre-employment process (background check, reference checks, drug screen, etc)

●Process new hires, transfers, promotions, terminations, change of status into HRIS System (ADP)

●Post open positions and track candidates using the ATS (Open Hire)

●Process and approve Employment Billing

●Oversee Intern Program, create schedules, lead Intro to HR, Recruiting & Resumes 101 Workshops

●Facilitate weekly New Hire Orientation and update as needed

American Society for the Prevention of Cruelty to Animals (ASPCA) Jan. 2011 – Nov. 2014

Program Manager, National S/N Project Jan. 2014 – Nov. 2014

●Taught Clinic Directors from other Non-Profits and Government Organizations how to handle common Human Resource situations. Topics covered include but not limited to; recruiting techniques, employee relations, retention, job descriptions, confidentiality. Customized training to each group’s specific needs and location.

●Responsible for mentoring Clinic Directors across the country in an effort to improve upon the services their organizations provide

●Provided ongoing support to ensure Trainees’ success

●Co-Managed a Team of 5-6 Professionals

●Worked with Clinic Directors to create Standard Operating Procedures, Employee Handbooks and Onboarding Techniques

●Facilitated workshops in areas such as Human Resources, Volunteer Management, Fundraising and Community Outreach

●Provide community evaluations, training needs assessments and mentoring and coaching for NSNP participating groups

Program Manager, Human Resources Department Jan. 2012 – Jan. 2014

Training and Development Specialist, Human Resources Department Jan. 2011 – Jan. 2012

●Functioned as a Generalist at a Non-Profit organization with over 700 employees nationwide, in a mixed Union and Non Union population

●Responsible for creating and managing a Union Compliant competency based curriculum for a skill-based, multi stage, multi department training program for over 100 employees and more than 20 department directors and managers

●Provided training and coaching services for Animal Care Technicians and Customer Service Representatives in the Adoption Center and Animal Hospital, as well as for LVTs and the Facilities Team

●Created and facilitated workshops for Union Staff, topics included Train the Trainer, Dealing with Difficult Clients, and Emotional Intelligence

●Created and implemented SOPs for the SBP program, as well as the Animal Hospital and Facilities Departments

●Developed, coordinated and oversaw standardized and practical assessments for all trainees. Interpreted the results to determine employee's’ strengths and areas in need of further development

●Responsibilities included but not limited to tasks in Full Cycle Recruiting, Onboarding, Employee Relations, Conflict Resolution, Curriculum Development, Facilitation, Coaching Services, Policy Writing, Strategic Planning, Benefits Administration, Compensation etc.

●Assisted employees with common benefit questions in areas of health insurance, dental plans, life insurance, long-term disability, short-term disability, FMLA, flexible spending accounts, retirement options and other employee benefits offered by the organization

●Accountable for investigating grievances and complaints; administered progressive discipline or improvement plans as needed

●Regular use of Abra HRIS software for data entry, record keeping and reporting, etc.

●Carried out all aspects of employee terminations including: employee termination discussions and collecting company property

●Developed and oversaw a Union Compliant Time and Attendance Policy

●Reported monthly metrics to Management Team

●Motivation, Morale, Recognition, and Rewards planning for Program Participant and Leaders

VCA Animal Hospitals Oct. 2006 – Jan. 2011

Assistant Hospital Manager / Technician Supervisor / LVT

●Management Responsibilities included; recruiting, mediations, investigations, disciplinary actions, and disciplinary actions

●Managed a team of 8 – 15 staff members, including veterinary technicians and customer service representatives

●Training and Development of Vet Techs, Kennel Attendants, Receptionists and veterinary interns

●Client Services: Resolving client / hospital disputes in a calm and fair manner

●Client Education Services regarding procedures, products and general wellness care

●Creating and implementing new hospital protocols, so that the hospital may receive AAHA Accreditation, and run more efficiently

●Creating staff schedules, relieving Technical and Support staff of daily duties to stay within hospital’s payroll budget

●Controlled Substance regulation and purchasing, following Federal Procedure

●Daily revenue reconciliation and biweekly payroll responsibilities

●Maintenance of Hospital Equipment

●Various tasks typical to veterinary technicians such as venipuncture, cystocentisis, administering medications, placing IV catheters, digital radiography, dental prophylaxis, placing urinary catheters, preparing samples for lab, surgical preparation, anesthetic monitoring, recovery, pharmacy duties, performing CPR and emergency medicine. Animal preparation, restraint and monitoring during ultrasound, endoscopy, MRI, CSF taps, and echocardiogram, etc.

References available upon Request

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