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Customer Service Professional Experience

Location:
Richmond, TX
Salary:
$18.00/hr
Posted:
May 24, 2017

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Resume:

Teresa Hogan

*** ********* ***** ********, ** ***06 ac0g96@r.postjobfree.com 832-***-****

Qualifications Summary

I strive to be a highly personable Customer Service Professional with over thirty years of experience in administrative, automotive, dispatch and logistics, and call-center operations within the law enforcement, telecommunications and transportation industries.

I have a talent for identifying the public’s needs and presenting appropriate solutions and service offerings.

Demonstrated ability to gain public trust and provide exceptional follow-up.

I truly enjoy dealing with escalated issues and providing public service.

Awarded numerous company achievement awards for delivery of exceptional customer service.

Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft Outlook Access, e-Connect, Tiburon, AS-400, P2K, Peach Tree, Citrix, Odyssey, Lawson).

Professional Experience

FORT BEND COUNTY SHERIFF’S OFFICE, Richmond, TX 06/2010 – 04/2016

Senior Bonding Clerk

Worked as a Dispatcher for ten months before transferring to Bonding Dept.

Processes commitments and jail slips received from district and county courts, municipal and justice of the peace courts. Prepares court documents for justice of the peace, based on jurisdiction, for magistration. Updates and maintains inmate files. Processes all required paperwork for inmate release. Prepares required reports and distributes to appropriate persons or agencies. Verifies and prepares bonds as required. May notarize documents as needed. Responds to telephone inquiries and directs to proper persons. Assists public by directing to proper person or answering inquiry. Collects monies, balances daily, and makes change for bonding and other statutory fees. Assists co-workers with duties and assignments. Prepares, logs and files bonds, magistrate and court paperwork and money transactions. Maintains County Auditor's report for fines and bonds collected. Face-to-face customer service. Current Notary Public stamp.

UNITED STATES GOVERNMENT – CENSUS BUREAU, Houston, TX

04/2010-06/2010

Quality Control Enumerator

The Enumerator conducted quality control operations at selected addresses in a predetermined geographic area. Participated in conducting re-interviews on a sample of the work completed by the production Enumerators to insure procedures were correctly followed and accurate data was collected. Located and visited selected housing units, conducting interviews with occupants and others, explaining the purpose of the visit, and collecting necessary information

DISH NETWORK - Houston, TX 12/2008 to 12/2009

Dispatcher

Serve as Dispatcher for a major satellite/telecom provider with offices in over 25 states.

Dispatch installation calls to certain areas within Greater Houston, TX area.

Communicate with subcontractor partners to ensure customers assigned to them are serviced per DISH Network standards.

Communicates with customers to verify accuracy of existing service agreements and modify as necessary to meet customer needs.

Keeps customers updated on arrival times and appointment schedules.

Kept records of daily service call logs and work orders.

Update dispatch grid to keep current customer/technician statuses.

Answer inbound customer service calls.

WOW PLASTICS - Rosenberg, TX 03/2008 - 08/2008

Logistics Coordinator

Ran Logistics Department and processed inventory control and transportation documentation.

Shop rates for loads leaving our docks to customer locations.

Schedule loads. Expedite loads. Customer follow-up.

E-Fax confirmations.

Create Bill of Ladings. Data entry. Peachtree Software. Invoicing.

SPRINT SAND & CLAY - Richmond, TX 03/2007-02/2008

Customer Care Associate/Dispatcher

Customer Service Associate receiving incoming sales orders for commercial and residential construction.

Fax quotes to customers for approval.

Rated and zoned location for orders. Key Map knowledge.

Sales support and records management.

REPUBLIC HARLEY-DAVIDSON - Stafford, TX 03/2005-03/2007

Serve as Service Department Administrator and Safety Committee Chairman.

Interfaced with customers to identify needs, field questions, and facilitate customer service issues. Completed monetary transactions, and resolved issues as needed. I coached and mentored new employees in safety policies at dealership, customer-service processes and company policies.

Played key role in reducing escalated customer service calls.

Reorganized service department filing system. Archiving.

Payroll for Service Department technicians.

Scheduled service appointments.

Educated employees on OSHA and safety procedures.

Education and Training

General Education Degree - Wharton County Junior College



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