ROSALIND BAKER

*** *. ***** ******, ******** Park, MI 48203 313-***-****, ac0g6e@r.postjobfree.com

SUMMARY

Consistently performed at / or above quota, meeting and exceeding established standards

Recipient of Number One Sales Award

Established a reputation for handling challenging calls by providing courteous and professional service

Attribute success to a willingness to learn, setting goals, reliability and being a team player

Customer Service Certification, International Customer Service Association

Fair Housing / Leasing Certification

SGI/Heating and Cooling, Flint, MI

Lead Generator

October 2015 – Present

Generate sales / leads inside Home Depot by walking around and approaching customers.

Deliver sales presentation.

Provide customer with knowledgeable information on our heating and cooling products and services.

Answer questions and set appointments for the sales team.

Rosalind’s Child Care Service, Highland Park, MI

Supervisor / Child Care Provider

February 2000 – Present (in-between jobs)

Provide professional child care service from my home.

Supervise children at playtime, mealtime and field trips.

Plan various educational activities.

Provide parents with a weekly report of their child’s progress.

American Red Cross, Detroit, MI

Tele-recruiter

December 2008 – March 2011

Managed an average of 240 outbound calls per day to present and new donors including recruiting and follow up reminders.

Answered telephone calls from potential customers solicited through advertisements.

Delivered prepared telephone script and adjusted sales scripts to better target the needs and interests of specific individuals.

Explained the step by step process for blood donations including what paperwork to fill out and what to expect throughout the donation process.

Scheduled donor’s appointment and made reminder calls when their appointment was coming up.

Created Thank You cards in MS Word and mailed them to recent donors.

Used a fax and copy machine when needed to assist with completing duties.

Maintained monthly quota and trained new employees.

Polk City Directories, Livonia, MI

Inside Sales Representative

September 2002 – March 2003

Worked in an Inbound / Outbound call center handling an average of 200 calls per day.

Called present and new directory subscribers to obtain customer information such as name, address, payment method, and entered orders and information into data base.

Delivered prepared sales presentations, utilizing scripts that describe services or products.

Prepared sales invoices for orders obtained, and submit orders for processing.

Contacted residential and business customers / potential customers.

Sold City and Statewide Directories, CD-ROM’s, Advertisement Displays and Listings.

Entered customer personal information and product orders.

Created Advertisement Displays at customer’s request and faxed a copy along with an invoice for customer’s approval and signature.

Utilized a calculator, fax and copy machine when needed to assist with my sales.

Maintained monthly quota and trained new employees.

EDS Corporation, Troy, MI

Customer Service Representative

April 1999 – January 2000

Received an average of 240 customer telephone calls per day regarding their General Motors Account.

Conferred with customers by telephone, both Inbound (75%) and Outbound (25%) calls, to provide information about services, cancel accounts, or to obtain details of complaints.

Kept records in MS Word of customer interactions, record details of inquiries, complaints, and comments, as well as actions taken.

Handled customer calls in a timely and professional manner.

Routed calls to the appropriate department when needed.

Contacted dealerships and other various parties when needed to resolve customer concerns.

Made sure all calls were completely handled and returned to the customer in a timely manner.

Skilled at resolving customer complaints, questions and concerns by utilizing appropriate listening, apologizing, problem solving and follow up techniques.

Dewitt Building Company, Southfield, MI

Telemarketer

March 1995 – March 1999

Contacted home owners by telephone for the Home Improvement Sales Manager.

Made sure all home owners were qualified for Home Improvement repairs or additions by asking various questions.

Mailed company brochures and other information to the potential customer to assist with the sale.

Used the White Pages to obtain and create call listings and trained new employees.

Maintained monthly quota and trained new employees.

EDUCATION

Associate Degree: Liberal Arts/Mass Communications, Highland Park Community College, Highland Park, Michigan (Graduated Cum Laude)

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