Post Job Free

Resume

Sign in

Customer Service Marketing

Location:
Boston, MA
Salary:
40,000
Posted:
May 24, 2017

Contact this candidate

Resume:

Montserrat Familiar-Bolaños

*** ******* ****, ********, ** 02135 * 978-***-**** * ac0g4a@r.postjobfree.com

Profile

I am a Hampshire College, May 2015 graduate with a Marketing and Video Production major. I am thrilled by the idea of fusing my interests for marketing and new technologies with my passion for video production. I want to utilize my educational training in Marketing and Video Production to create exciting projects in a professional environment and I'm interested in the various ways in which certain channels can employ video and social media to further the communication and promotion of ideas.

Education

Hampshire College, B.A.

& Isenberg School of Management

Marketing and Video Production Majors

2011 – 2015

Skills

• Languages: Fluent in Spanish,

Fluent in English, Conversant in

French

• Google AdWords Certified

• Microsoft Word, Excel &

Outlook Proficient

• Experienced in CRM systems

(Salesforce, Microsoft Dynamic CRM )

• Experienced in Adobe Creative

Suite (InDesign, Illustrator, Photoshop,

Acrobat)

• Basic HTML

• Skilled in Video Editing (Final Cut,

Aviid, Premiere)

• Strong Written and Verbal

Communication

• Excellent Research and Data

Analysis

• Result Driven, Proactive and

Able to Work Autonomously

• Detail Oriented with Strong

Organization

• Problem Solving Attitude

• Innovative and Creative Thinker

• Networking Specialist

• Multi-Channel Marketing

Experience

• Social Media Managing

Experience

• Expirienced in Video

Production

• Excellent Customer Service

Work Experience

End Consumer Marketing Intern – Jabra

February 2016– Present

Responsible for assisting in the development and implementation of marketing through developing, maintaining and expanding marketing channels, promotions and campaigns to the professional community and end users.

Solar Marketing Specialist: Lead Generator – Sungevity August 2015– December 2015

Generate leads via retail sales techniques; engage, educate and qualify possible customers.

Assistant Video Editor – CLPP (Civil Liberties and Public Policy) September 2014 – May 2015 (Amherst, MA)

Editing, writing transcripts and making subtitles for videos of different Civil Liberties and Public Policy conferences.

CLPP supports new leadership through campus-based education, activism, and hands-on training, advancing a broad and inclusive social justice agenda that emphasizes the interconnectedness of reproductive rights with issues of racial and economic justice, immigrant rights, LGBTQ liberation, disability rights, safety from violence, and climate and environmental justice.

Receptionist – Robert Crown Center

September 2014 – May 2015 (Amherst, MA)

Checking and scanning visitors I.D.s, answering visitors inquiries, directing visitors to their destinations, answering and transferring calls, keeping lobby area and poster board clean.

Crew Member - Bridge Café

September 2011 – May 2014 (Amherst, MA)

Fast paced environment, Multi-tasking, customer service, served different beverages as well as, prepared a collection of sandwiches, Panini, burritos, and other lunches.

Barista – Ultimate Perk Café

April 2009 – August 2013 (Andover, MA)

Fast paced environment, Multi-tasking, customer service, serving different hot and cold beverages as well as preparing breakfast and lunch sandwiches and memorizing regular customers orders.

Camera Operator/ Crew – Joe Spanos Production

2010 – 2011 (Andover, MA)

Operating camera during the filming of a variety of private and public high school events.

Other Experience

College Senior Thesis – Multi-Channel Marketing Campaigns for Liffe Couture and The Black Sheep Deli

September 2014 – June 2015 (Amherst, MA)

For my Senior Thesis Project I made multi-channel advertising campaigns using online marketing, direct marketing through the use of promotional events, and direct marketing using data gathered through marketing research and social media for a local food establishment called The Black Sheep and a wearable technology start-up, Liffe Couture, with a objectives of identifying targets primary wants and needs to then expand brand awareness through consumer engagement and improving their interactive marketing (including AdWords campaign developing, launching and managing).

Production Intern – Teve UNAM

July 2013 – August 2013 (Mexico City)

Assisted with the production of 3 different broadcasted shows, and prepared, starred and directed a 3-part cultural news segment. Camera Operator, cinematography, conceptualization, location managing, stand-in, gathering b- roll, editing, and assisted on live shows.

DECA

2010 – 2011

DECA is an organization that holds competitive events that are aligned with the National Curriculum Standards in career clusters of marketing, business management and administration. Its process involves students in both a written component and an interactive component with an industry professional as a judge.



Contact this candidate