Hector Wong

213-***-****

ac0g20@r.postjobfree.com

Hacienda Heights, CA 91745

https://www.linkedin.com/in/hector-wong

SUMMARY

Talented and accomplished technology leader with over 16 years of experience and proven ability to lead and successfully direct information solutions, project management, and support services organization. Strategic leader creating vision, identifying opportunities, and building successful organizations. Expertise in leading technology improvement initiatives and aligning information services with business goals providing efficient cost avoiding solutions. Leader of enterprise-wide teams with a solid background in operations management and business application solutions. Highly proficient communicator at managing relationships between leadership, executive management, clients and third-party vendors.

Private / Public Cloud Infrastructure

Organizational Leadership

Team Development and Leadership

PCI and SOX Compliance

Staffing / Employee Relations

Strategic / Tactical Planning

ITIL Certified

Offshore Leadership Expertise

Resource Management

Vendor Negotiation

Problem and Incident Management

Change and Service Management

Project Management

Policy / Program Development

PROFESSIONAL EXPERIENCE

Time Warner Inc., Santa Monica, CA 2000 2016

Manager, Operations and Engineering (2014 – 2016)

Leader of an enterprise-wide team of operations and production support engineers providing Infrastructure services in multiple Data Centers. As a member of the management team, set up company’s development plans and implemented them. Worked directly with leadership and key customers to ensure business requirements and Service Level Agreements were met.

Led project to migrate divisional Infrastructure into private and public cloud Infrastructure to eliminate Data Centers consolidating assets and services streamlining operational support.

Served as active member of Global Change Advisory Board (CAB) and Problem Management Review Board (PMR) providing leadership and guidance to strategically reduce incidents.

Led bi-coastal and International teams with staff located in California, New York, Georgia, as well as Offshore Teams providing 24x7 support.

Integrated workflows and IT standards to streamline support of business between divisions reducing costs and maintaining productivity.

Implemented automation processes and procedures, reducing time to successfully pass all IT audits.

Consolidated processes and staff across 4 different companies as part of an IT-consolidation and shared-services initiative, integrating Offshore Teams to increase productivity and reduce costs.

Manager, IT Infrastructure, 2007 2014 (Home Box Office Division)

Directed all aspects of production support and oversaw and led technology solutions for clients, focusing on cost reduction and efficiency and increasing productivity. Developed and implemented quality processes and standardized operating procedures by introducing metrics and documentation.

Time Warner Inc. (Continued)

Manager, IT Infrastructure

Led a bi-coastal and International team providing 24x7 support for Infrastructure across multiple Data Centers.

Implemented successful “follow-the-sun” model to ensure consistent IT Operational support of the business on a 24x7 basis without adding costs.

Doubled the number of simultaneous projects through effective resource management without increasing budget.

Reduced operational costs by planning and implementing physical-to-virtual migrations of Infrastructure eliminating 80% of physical assets.

Eliminated production deployment issues by establishing release management process.

Project Leader, 2004 2007 (Home Box Office Division)

Leader of a team of Systems and Network Engineers that provided 24x7 operation support. Project-managed IT projects to support business requirements and provide technical support.

Planned and implemented successful Infrastructure for multiple office expansion projects.

Provided leadership and guidance for new business ventures working directly with senior leadership.

Identified and implemented requirements for a newly created business and technology team.

EDUCATION / TRAINING

Bachelors of Arts, Psychology

University of California Irvine, Irvine, CA

Professional Development courses or certifications:

ITIL Service Management Foundations – Certificate# GR750269100HW

Microsoft Certified Systems Engineer (MCSE) ID# 2059303

Microsoft Certified Systems Administrator (MCSA) ID# 2059303

Microsoft Certified Professional (MCP) ID# 2059303

CompTIA A+ Certified Professional – COMP10335684

CompTIA Network+ Certified Professional – COMP10335684

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