Thomas S. Finney

Davidson, NC ac0g14@r.postjobfree.com 210-***-****

Customer – and quality – focused business executive who provides the strategic vision and leadership that drives operational processes, service excellence, productivity, efficiency and bottom – line results.

Summary

Operations Expert in combining financial and business planning with tactical execution, including use of performance metrics/data analytics, to achieve sustainable long-term gains in performance, revenues and profitability. Leadership experience in quality service, contract management, operations, six-sigma projects, root cause analysis, and team concepts. Leadership philosophy promotes employee ownership/participation in creative problem solving to produce positive impact on overall performance of the organization.

Experience

Lash Group (AmerisourceBergen) 2014 - present

Senior Manager Operations

Leader of a $50M Access Services unit. Partner with Johnson & Johnson (Janssen) to support patients and providers in the immunology and oncology markets.

Lead a team, over 200 fte’s, who are the direct link between nearly 2,500 provider sites (including physician offices, outpatient and hospital inpatient) 150,000 patients and specialty pharmacies and the client.

Manage Annual Re-verification project, including training interim leadership team members, hiring and training over 400 contingent labor employees.

Successfully launched a re-branded patient access system in 2016, combining two separate work forces and operating systems into one.

Created Performance Index for business unit based on data analytics and industry standards.

Built new leadership team in 2015 that is delivering consistent sustainable outcomes to the business.

Increased margin in 2016 to over 50%.

Redesigned two online patient/provider portals creating a more user friendly platform for patients and providers.

For the first time in 10 years, increased employee engagement and decreased employee turnover to less than 13%.

Increased QA scores from 25% to over 95% in less than one year, using Corrective Action Preventive Action (CAPA) analysis and building a culture of ownership/accountability.

Managed third party vendors to ensure seamless delivery of business objectives.

Developed and manage Master Agreement, SLA’s and subsequent SOP’s.

ARAMARK 2005 - 2014

Vice President of Operations (2011 – 2014)

Executive Leader for an $85M P&L in the Healthcare and Senior Living industry. Leveraged innovative leadership and aggressively optimized customer experience to improve margin and ensure consistency of quality outcomes and profitability. Executive responsibility and operations knowledge in all areas of Facilities/POM, EVS, Food, Biomedical, Clinical Equipment, Purchasing/Central Supply, Security and Patient Transportation services in portfolio.

Grew total managed volume (TMV) from $50M to almost $150M in three years.

Leader of four District Managers with a total workforce of nearly 1,000 fte’s maintaining more than 6.5 million sq. ft. and over 2,500 licensed beds and outpatient clinics.

Sales growth of Facilities contracts: $500,000 in 2011 to over $5.0M in 2013. Facilities services contracts were in construction, renovation and project management.

Delivered cost savings of more than $3M to key clients in 2013, re-design of contracts and purchasing agreements.

Managed licensed food operations: Starbucks, Subway, Dunkin Donuts and Chic-fil-A (#1 embedded unit in the U.S.).

Increased patient satisfaction above the 90th percentile through adherence to processes and service excellence.

Managed client GPO contracts to ensure contracted pricing, and rebates, were being delivered.

Led sourcing and purchasing decisions, including contract negotiations and competitive price analysis of services/vendors.

Executive leader on sales within area of responsibility, prepared Deal Memos and ROI for senior leader approval.

Prepared and conducted presentations to current and prospective clients at the CEO level.

Monthly presentation of operating metrics, financial results and capital planning.

Conducted team meetings with Regional and Company team members to discuss operations and set strategy and objectives. Prepared and conducted meetings and training with field leadership to ensure proper communication.

Lead the team in recruiting, hiring, training and retraining of key talent. Develop and implement Gallup strategies for the effective engagement of the operations team. Lead the team in achieving hourly and manager turnover goals (2011 hourly turnover exceeded 30%, 2013 had dropped to nearly 12%).

District Manager Senior Living Services (2005 – 2011)

Provide overall vision, planning, and direction in order to exceed operating and financial goals for district. Over $50M P&L responsibility in Facilities, Food and Security services.

Leader of Facilities and Food operations for 26 communities in 11 different states.

Responsible for support services in CCRC’s, Assisted Living, LTC (Rehab and Memory Care) and SNF units. Total resident population exceeded 5,000.

Led a team of 30 salaried managers with an hourly work force of over 600, both union and non-union employees.

Created new sales in excess of $1M per year each year in role, increased margin from 10% to over 30%.

Sold and successfully implemented purchasing and distribution system to client that resulted in savings to client of more than $500K, result to company was Revenue increase of nearly $2M and EBIT of $100K.

Partnered with community boards/owners on development of new properties.

Early Career Highlights

Sears Corporation (2004 – 2005)

District General Manager – Leader of a district with more than $40M in P&L responsibility.

Leader for over 20 salaried managers with responsibility for 200 commercial/residential service technicians, 11 retail locations and district call center.

Created and launched commercial facilities solution business, first six months revenue was over $1.5M.

Achieved ISO certification and trained leadership team in Six Sigma methods to ensure continuous improvement.

Providian Financial (2000 – 2004)

Director of Facilities Operations – customer contact centers in San Antonio and Austin TX

Managed all facility operations, including HVAC, redundant power systems, movement of people and furniture within space, purchasing and procurement for sites.

Project manager on commercial construction and renovation projects.

Property manager for multiple locations, responsible for vendor management including RFP’s, bids, contract compliance and performance evaluations.

Designed an express payment shipping system, for credit card payments, that delivered profits of nearly $5M per year.

ServiceMASTER Healthcare/Senior Living Services (ARAMARK) (1993 – 2000)

System Finance Director

Director of Environmental Services

Project Lead Ford Stamping Plant

Manager Environmental Services

Education

Master of Business Administration, University of Phoenix,

Bachelor of Arts, Westminster College

Professional Education

Strategic Leadership Institute, Pennsylvania State University Executive Education Program

Six Sigma

AutoCAD

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