SARANYA RANGANATHAN

**** ***** ****** **, *** Jose, CA 95136 * 631-***-**** * ac0fuq@r.postjobfree.com

SUMMARY

Accomplished project and product manager with 10 years of professional experience and masters degree in software engineering. Proven track record of managing multiple SaaS products and achieving high customer satisfaction. Expertise in project management, Product release, customer solutions and service management. SKILLS & TOOLS

Project Management: Requirement gathering & Planning, Agile methodologies, Customer Relation // MS Project, Gantt Project, Asana

Quality Control: Functional testing, Integration testing and UAT // TestFlight, HP Quality Center, Bugzilla, JIRA Software Configuration Management: Build and Release // Visual SourceSafe, SVN, GitHub, Jenkins Modeling Techniques: View Integration models, ER Diagrams, UML // Rational Rose, Microsoft Visio Database: SQL, Oracle, MS Access; TOAD for development and data testing3 Programming Language: Flex, Java / J2EE, C, C++ // IDE: NetBeans and Eclipse Scripting: ANT, Shell and Perl

Web: HTML, JavaScript, JSP, XML, CSS, JSON, PHP, Joomla CMS Operating system: Mac OS X, Windows, Linux

Knowledge Area: ITIL Service Management, IT Governance, VAL IT, RUP, Balanced Score Card, Enterprise Architecture, SWOT Analysis

EXPERIENCE

Project Manager – SaaS Implementation, TNS Global USA (Jul 2015 – Dec 2016) Medallia (Saas) Implementation

Environment : Agile, Java, SaaS, JavaScript, CSS, Regex, HTML, XML, Windows, SharePoint

• Customer Experience Management (CEM) certified from Medallia for SaaS implementation for NPS study.

• Implemented closed loop feedback reporting system for client and train Users to use Medallia tool.

• Effectively transitioned multiple market research survey sites from legacy system to Medallia platform and proactively designed similar look and feel (UI) with cross platform support; documented differential matrix for future reference.

• Work closely with Sales team and participate in Medallia platform Demo.

• Coordinate with cross-functional teams and collaborate with teams geographically in different locations

• Successfully implemented Text Analytics on Medallia platform for technology client & automobile client.

• Effective documentation and training junior team members.

• Design and Develop MS SharePoint site for document management. Quality Assurance and Release Manager, Cognitive Edge USA (Nov 2009 – Jun 2015)

(Environment - Agile, Java, Flash, Shell, ANT, JavaScript, JSON, XML, CSSM HTML, GitHub, Jenkins, JIRA, Asana, Gantt Project, Test Flight, Mac OS X and Windows Release Management

• Created, managed and executed release plans for 4 software applications; Successfully released more than 50 feature updates.

• Fully managed cloud based suite of applications for survey solutions and data analysis (SaaS applications) for over 250 global customers including top Fortune 500 companies.

• Prepared and managed release plans for SaaS tools and maintained complete infrastructure.

• Liaise with Product Development team and Business Stakeholders to prioritize feature / updates and communicate release activities effectively.

• Improved response time for release updates by migrating code source from SVN to Github. 1 of 2

SARANYA RANGANATHAN

4638 Royal Garden Pl, San Jose, CA 95136 * 631-***-**** * ac0fuq@r.postjobfree.com

• Developed ANT tasks to automate build; Achieve continuous integration with Jenkins and GitHub.

• Migrated code from Dev to SIT to UAT and deployed application across productions servers to achieve 24 hours availability of SaaS environment for worldwide clients. Customer Relation Management and Business Analysis

• Improved customer satisfaction through continuous engagement, periodic requirements gathering and timely delivery of feature updates by parallel engagement with cross-functional teams.

• Increased revenue and profit margin for CE by proposing and implementing mutually beneficial business model where client created their own survey sites using CE SaaS tool. Empowered clients by training end users and management.

• Reduced average issue resolution time by 30% by migrating issue tracking to third party tool (Zendesk).

• Reduced manual workload for issue resolution by 40% through continuous analysis of Zendesk reports.

• Ensured seamless cross-browser and cross-platform compatibility for more than 100 client projects Quality Assurance

• Managed quality control testing including preparation of test plan and test case documents for SaaS tools across platforms (iOS, Android and web browsers).

• Achieved defect-free on-time delivery of feature update and sprints by streamlining bug triage process; Prioritized and assigned severity and managed bugs through their lifecycle.

• Planned and performed functional testing, smoke test and UAT for all SenseMaker applications. Graduate Student & Research Assistant, National University of Singapore (Jan 2008–Nov 2009) Environment - Agile, RUP, Java/J2EE, JDBC, Flex, Web Services, Eclipse, TomCat, MySQL, Toad, SVN, Bugzilla, MS Project, Windows

• Co-developed sales performance management system in insurance consulting domain; Contributed to all stages of SDLC with primary focus on functional specification and excelled in requirement gathering, build engineering and quality control.

• Co-developed performance measurement framework for Singapore Government Enterprise Architecture; Analyzed government enterprise architectures to define KPIs and derive performance factors using tools like Balanced Score Card and SWOT analysis.

• Designed, conducted online survey and did quantitative research to study the effectiveness of e- Government in Singapore.

Programmer Analyst, Cognizant Technology Solutions, India (Jun 2006 – Dec 2007) Environment : Agile, Waterfall, RUP, Java/J2EE, JDBC, Eclipse, IBM Websphere, SQL, Toad, ClearCase, Visual SourceSafe, Mercury Quality Center, Windows.

• Contributed to development, testing and on-time deployment of a key banking application; Actively involved in all SDLC stages.

• Executed a set of high priority UI features in an expedited timeline for a key banking application. EDUCATION

• M. Tech. in Software Engineering, National University of Singapore, Singapore (2009)

• B.E. in Electronics and Communication, Anna University, India (2006) PROFESSIONAL CERTIFICATION & TRAININGS ATTENDED

• The Open Group Architecture Framework (TOGAF) Training and Certification, 2009.

• PMP and ITIL training at Institute of Systems Science, National University of Singapore (NUS), 2009.

• System Integration Certification, Cognizant Technology Solutions (CTS), India, 2007.

• Certified Java Programmer, Cognizant Technology Solutions (CTS), India, 2006. 2 of 2

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