EILEEN CAVANAGH

**** ************* *********, ***** *** 240-***-**** (w) 301-***-**** (m)

Gaithersburg MD 20878 ac0fsd@r.postjobfree.com

BIOGRAPHICAL SUMMARY

Technology services executive with 20 + years of experience in business services, maximizing accountable outcomes in varied health care, corporate, and government environments. Skilled at implementing process improvements and driving teams to achieve strategic outcomes. Excellent communications, time/project management, problem solving, organizational, and analytical skills.

SKILLS & CLEARANCES

Health Care Technology Services

Client Account Management

Human Resources & Benefits Management

Strategic Consulting

Financial Analysis

Enterprise Architecture Design & Analysis

Systems Development

DOD Secret Cleared Facility Officer

PROFESSIONAL EXPERIENCE

PRESIDENT & CEO 07/1994–Present

METRiX Technologies, Inc., Gaithersburg MD

LEAD TECHNOLOGY SERVICES FIRM that provides business analysis, business process reengineering, enterprise architecture analysis and design, strategy formulation, data modeling, systems development services, and management of business operations for health care agencies and organizations.

Serve diverse business, health care and government clients, ensuring accountable management of multiple functional areas including HR, accounts payable and receivable, financial analysis, 401K fiduciary, insurance benefits, employee motivational/wellness programs, flexible/health savings accounts, and marketing.

Gather and clarify contract requirements; lead development and manage implementation of complex new systems across multiple functional areas.

Leverage automated database management systems, Microsoft CRM tools, MS Excel (pivot tables, macros, formulas), relational databases, and Access to analyze and compare/compile data.

Since 1996, have provided oversight for numerous contracts at US Department of Health and Human Services (HHS) Program Support Center, Health Resources & Services Administration (HRSA), and Agency for Healthcare Research and Quality (AHRQ), as well as Fannie Mae, National Institute of Standards and Technology, OTSUKA USA, and US Coast Guard.

Have led HR functioning for large employee teams, performance appraisals, employee discipline and performance improvement counseling, DHS I-9 verification for technical staff, ensuring OSHA compliance, and VETS 100 filings.

Representative Heath Care and Related Projects:

HRSA GRANT MANAGEMENT. Negotiated and managed $3M, 5-person, 4-year contract with Health Resources & Services Administration (HRSA) that pioneered the streamlining of business processes for 4 major bureaus with grant making authority. Led implementation of system providing standardized grant disbursement. New system expedited and improved overall grant distribution funding. Managed direct contract negotiations, monthly billing invoices, personnel staffing and was liaison between 20 government system stakeholders.

HRSA NATIONAL HEALTH SERVICE CORPS. Led $15M, 30-person, 4-year contract, directing recruitment for HHS for 4 years, pairing doctors with facilities in underserved areas. Implemented nationwide call center to recruit new doctors (300 scholars yearly) and 2,500 healthcare facilities. METRiX hosted national and regional events and designed program structures, activities and networking sessions facilitating the match making. Our unique Microsoft CRM system tracked process from initial interest, pre-employment interviews, and contract employment negotiations to executed employment agreements and subsequent follow-up progress assessments with the doctor and healthcare facility. I managed direct contract negotiations, monthly billing, staffing levels and was the liaison between 15 government system stakeholders. Also addressed indirect cost accounting reporting and government audits.

HHS AGENCY FOR HEALTHCARE RESEARCH AND QUALITY (AHRQ). For this $14M, 12-person, 10-year contract, I worked with doctors nationwide to provide mobility in accessing a database library reserve research documentation concerning on going health trials. Our development team was in constant contact to implement the access for various mobile devices and platforms. METRiX team led forums to conduct Agency “how to tips” for database access.

HHS PROGRAM SUPPORT CENTER (PSC). For this $6M, 6-person, 11-year contract, I have le support for the agency’s project management information system since May 2005. As part of the “One HHS” 10 by 10 Directive, HHS began to implement one consolidated and fully integrated Asset Management (Sunflower Assets) enterprise solution.

COMBAT SOLDIERS RECOVERY FUND. Helped founder N. Garland Miller in the initial stages of 501(c)(3) filing, website development, cash/merchant banking site contributions and enthusiastic volunteer fund raising communications, activities and community outreach. The foundation gives a $300 stipend with no administrative hassle to returning wounded soldiers receiving medical care at Walter Reed Medical Center. To date, the foundation has been able to give $300,000–$500,000 annually to Walter Reed Medical Center patient soldiers.

FAMILY SERVICES AGENCY-SHEPPARD PRATT. Under my leadership, METRiX officers served on the board’s finance committee for 7+ years, leveraging relationship with EAGLE Bank to refinance their real estate holdings, and provided various other forms of support.

Other past employment:

Benefits Service Manager, Principal Health Care, 03/1990–06/1994

Washington DC, Montgomery County, and Northern VA

Managed up to 45 accounts averaging between 25 and 5000 employees including the Federal Employee Health Plan (FEHP), providing health, 401k, life, dental, and disability benefits. Spearheaded open enrollment instructional meetings, serviced premium claims, interfaced with principle underwriters, addressed administrative issues, and coordinated renewals-98% retention rate. Strategized with insurance sales representatives, HR management, and insurance brokers to optimize sales.

EDUCATION TRAINING LICENSES CERTIFICATION

A.A. 1985, California State University, Fullerton (CSUF), Fullerton CA

Major Field of Study: Psychology / Business Administration

Selected Training& Certifications:

DOD Facility Security Officer (FSO) Clearance Training, 07/2015; received FSO cert 09/2015, 10/2016

HHS Communications, 2006–2010

Fiduciary Certification, 2014

Montgomery Chamber of Commerce, 05/2016 Conference & VETS Government Contract Training, 2010

HRIS courses through Replicon/SAAS Resource, 2014, 2015 & 2016

Employee Benefits Specialist (EBS), 1982

MD Life & Health licenses, 1987-2005 (currently inactive)

HONORS & AWARDS

Microsoft Outstanding CRM Partner, 2006, 2007, 2008

Montgomery Community College TechLEAP, Outstanding Employer, 2001–2013

PROFESSIONAL AFFILIATIONS

Member, National Grants Management Association (NGMA)

Member, Women Impacting Public Policy (WIPP)

Member, U.S. Women’s Chamber of Commerce

Member, Montgomery County Chamber of Commerce (MCC)

Member, MD Tech Council, Montgomery County

Member, Montgomery County BIO Health Innovation

Corporate Liaison, Combat Soldiers Recovery Fund

MEDIA INTERVIEWS & MENTIONS

Interviewed for "Their Secrets to Happiness," Bethesda Magazine, November/December 2013

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