Keith J. Simeon

*** ******** **** *****, ****, NC 27519, 512-***-****, ac0frs@r.postjobfree.com

SUMMARY

Dedicated Manager and effective leader who uses proven methods as well as new ideas and technology to successfully cut costs, streamline operations and increase productivity; assertive and enthusiastic with excellent verbal and written communication skills and an unsurpassed work ethic.

KEY AREAS OF EXPERTISE/SKILLS

Logistics Management Inventory Management

Fulfillment Solutions Employee & Customer Relations

Program Management Team Development & Management

Project Planning Experienced With Microsoft Office, SAP & Oracle

Data Analysis & Reporting

PROFESSIONAL EXPERIENCE

Manager - Parts Department, Town of Chapel Hill (4.4 years) Chapel Hill, NC

Managed operations of the Town of Chapel Hill Transit’s Maintenance Division Parts Department.

Managed 15,000 square foot parts warehouse with over 17,000 parts valued at over $1.2 million. Managed team responsible for daily warehouse operation, completed performance reviews providing coaching and training that insured high levels of individual and team performance offering praise and recommendations for improvement. Developed processes that helped in maintaining a minimum of 99% inventory accuracy.

Development of annual department budget, including goals and objectives. Routinely performed inventory control functions, trend analysis, forecasting, reporting, establishment of reorder points and quantities (MIN/MAX), consistent with material management best practices.

Worked with vendors and suppliers to guarantee best pricing for all parts and materials ordered, develop procurement strategies to assist in the management and sourcing of parts and components needed for the repair of vehicles and facility maintenance.

Directed the work of independent contractors hired for the maintenance and repair of our facility buildings, worked with vendors and suppliers to schedule repairs, order parts for repairs and maintenance as needed. Established and maintained vendor and supplier relationships.

Service Advisor, Hendrick Cadillac (11 months) Cary, NC

Responsible for scheduling service work in the service department and for selling additional needed service to customers.

Be professional in all aspects of customer service when dealing with customers through active listening and communication to understand the concerns and needs of the customer regarding their vehicle through questioning and visual inspection.

Maintaining the highest levels of customer service satisfaction by meeting and exceeding customer expectations. Customer Service Index (CSI) rating of 96%.

Reconciliation of all work orders on a daily and monthly basis to ensure that all customer warranty, internal billing and collection are accurate and complete.

Service Advisor, Sterling Acura (1.11 years) Austin, TX

Responsible for scheduling service work in the service department and for selling additional needed service to customers.

Consistently ranked top in service sales every month selling over $130,000 per month. Maintained a dealership-prescribed standard for “hours per customer repair order written”.

Ensured that the highest level of customer satisfaction is achieved and resolved minor customer complaints or misunderstandings, earning an average Customer Service Index (CSI) rating of 97%.

Followed up progress of each repair order during the day, contacted customers by telephone regarding changes in the service estimate or time promised, delivered vehicles to customers and answer any questions, reviewed completed work order(s) and explained all work completed.

Service Manager, Tom Wood VW (3.1 years) Indianapolis, IN

Supervised 12 technicians and 4 service advisors, worked to develop the highest levels of customer satisfaction through strict adherence of standards set by manufacturer and dealer.

Worked as liaison between customers and advisors and advisors and technicians to ensure that all customer concerns were addressed and resolved. Customer Service Index (CSI) rating of 95%.

Dispatched all work orders to technicians and monitored all work dispatched was completed in an efficient and timely manner; informed advisors if work orders will not be completed by estimated promise times.

Reviewed and closed out all work orders with detailed information regarding customer concern, cause and corrections and that the details are accurate and that all warranty claims are correct and completely detailed.

Program Manager, iLogistix (2.3 years) Fremont, CA

Managed turnkey assembly and distribution needs for multiple multi-million dollar accounts including Dell, Microsoft, Sun Micro Systems, Fujitsu, Nortel, Solectron and Sanmina.

Performed weekly department metrics and analyze data account to monitor status and P&L and develop, annual operating budget and provide fiscal direction. Established project control procedures such as forecasts and cash flow projections.

Directed core team of 10 individuals. Establish marketing requirements for all customer programs including fulfillment solutions and website development and training.

Provided technical and professional coordination and leadership in the execution of day-to-day program/project activities, as appropriate to program objectives and area of expertise; supervised and trained staff.

Led team in producing and developing the advertising, and marketing materials for customer projects such as printed media, video and web sites.

EDUCATION

A/A in Business - Ohlone College, Fremont, CA

A/A in Automotive Technology - Sequoia Institute, Fremont, CA

ASE C-1 Certification

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