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Project Manager PMP

Location:
Miami, FL
Salary:
100,000
Posted:
May 22, 2017

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Resume:

PONGSONE WAHA, PMP

ac0frl@r.postjobfree.com ● (***) ****947 ● 14807 Balgowan Rd, #203, Miami Lakes, FL 33016 PMP CERTIFIED PROJECT MANAGER

Accomplished and versatile PMP Certified Professional with more than 15 years of added value in leading the design and implementation of database and CRM solutions that substantially improve business functions. Solid background within a broad range of industries; expertise in SAP CRM, SAP BI, SAP ERP and Microsoft Access. Skilled at implementing solutions that improve automation, increase performance, and positively affect the bottom line. Adept at leading staff members, training end-users, and developing processes and solutions. Outstanding relationship builder, skilled at quickly gaining and maintaining the trust and respect of stakeholders, staff, and international clientele. Areas of expertise include:

Project Management – Database Development & Management – Process Improvement – Master Data Management - Strategic Planning - Training & Development – Troubleshooting – Requirements Gathering – Technical Support Team Leadership – Documentation – Meeting Facilitation – Data Analysis – Project Rollout CAREER HIGHLIGHTS

Spearheaded North American implementation of SAP CRM and BI, including data migration and mapping for legacy system, developing business work flow for departments, and creating training strategy for over 300 users.

Served as global CRM Project Manager for European and Asian subsidiaries, including leading workshops, training, and facilitating key user meetings.

Developed and maintained several departmental databases and designed standardized reports for Sales, Marketing and Finance.

PROFESSIONAL EXPERIENCE

MILTENYI BIOTECH, INC. – Auburn, CA Oct 2000 – Mar 2017 CORPORATE PROJECT MANAGER, (2013-2017)

Direct team of 3 CRM technical support and data quality management staff. Create and deliver standardized reports for sales, marketing and finance. Author comprehensive end-user training documentation for SAP CRM, SAP ERP and SAP BI. Travel to more than 9 international subsidiaries in North America, Asia, and Europe to conduct key user and end user training. Led quarterly key user meetings, providing training and discussions on CRM topics and issues.

Acted as a liaison across the multiple business units worldwide and provide project leadership amongst the business and system administrators responsible for the content of the CRM.

Directed staff in implementation, training, and support of first CRM to Sales and Marketing project, providing tool to drive efficiency, collect and analyze data.

Led all quantitative and qualitative data efforts / collection / execution in support of projects and led cross- functional teams to redesign core business processes and reporting.

Selected for CRM Change Review Board established to define scope as well as implement, train, and document CRM changes and upgrades for all subsidiaries.

Effectively communicated and collaborated with remote team members situated globally.

Facilitated meetings with cross-functional business teams to gather and document requirements and explore potential solutions.

Improved overall processes by developing end user training strategy, documentation, and roll out plans.

Spearheaded numerous global CRM change projects, including gathering business requirements and coordinating all testing, documentation, and training for project rollouts.

Partnered with BI technical team in gathering business requirements, testing, training, and documenting corporate CRM BI queries and reports for international subsidiaries. MILTENYI BIOTEC, INC., CRM / BI PROJECT MANAGER, (2008-2013) Directed team of 3 CRM technical support and data quality management staff. Promoted into role to lead North American implementation of SAP CRM and SAP BI. Charged with performing all data migration and mapping for legacy systems. Developed business workflow for departments. Provided training for more than 300 end users and 20 PONGSONE WAHA ac0frl@r.postjobfree.com ● 786-***-**** ● Page 3 of 3 key users. Established new standards and created special reports for sales, marketing, and finance. Delivered roll out plan and documentation. Developed MS Access databases for pricelist, shipping cost, and sales ranking. Provided assistance to CFO in budgeting and sales analysis, using data extracted from SAP ERP.

Developed project plans, prepared schedules, directed resources, evaluated risks to ensure successful and timely project completion.

Reviewed work of team members to ensure quality and comprehensiveness and provided technical coaching and mentoring to project team members.

Identified and resolved project issues and escalate when appropriate.

Acted as liaison between Marketing, Sales, Customer Service, IT & SAP Development and other departments in support of SAP CRM, SAP BI and other database implementations

Directed data migration and mapping of legacy system. Managed complete customer data cleansing to insure data integrity. Developed corporate customer data hierarchy and standardization procedure.

Managed MDM workflow for new customer data ensuring proper decision-making on master data creation, data standardization, duplication checks, data field accuracy and completeness while meeting acceptable turn-around time.

Translated business needs into functional requirements and collaborated with BI technical team in implementation of CRM data in BW and developed BI standardized queries and reports for Finance, Sales and Marketing.

Created test scenarios and developed test plans to be used in testing in order to verify that user requirements are incorporated in to the system design.

Led team that reorganized and developed new process workflow and training of Customer Service department to incorporate CRM into subsidiary processes.

Managed trainings and on-going technical support of SAP CRM, BI and ERP.

Designed and developed department specific training material and courses for new users. MILTENYI BIOTEC, INC., BUSINESS ANALYST, (2000-2008) Selected to manage all strategic development and implementation of global Maximizer CRM database. Led strategic team consisting of multiple developers and consultants to ensure successful project launch. Managed 1 technical support team member.. Facilitated training for more than 100 users on CRM program. Provided planning and management of departmental budget. Created strategy for mining data and data integration for marketing campaigns. Established direct mail, phone, and e-mail campaigns and promotions for multiple product lines.

Managed scope, quality, time and cost of deliverables while working with multiple teams and vendors.

Directed data migration and mapping of legacy system. Managed completed customer data cleansing to insure data integrity.

Planned, designed and recommended business processes to improve and support business activities

Liaised between business and technical personnel to ensure a mutual understanding of processes and system needs.

Coordinated and facilitated meetings with users and stakeholders to gather and document requirements and explore potential solutions

Provided input into developing and modifying systems to meet user needs and develop business specifications to support modifications.

Developed new management reports for strategic planning and decision-making.

Provided development of CRM training curriculum based on each department needs

Implemented and managed multiple database development projects such as Pricelist, Shipping Costs and Sales Ranking Databases that automated several departmental processes which resulted time saving and efficiency.

Led contract negotiations, consultants, and vendors. SACRAMENTO BEE – Sacramento, CA 2000

Local newspaper with more than 1,000 employees and 1,100 independent newspaper carriers. SENIOR BUSINESS ANALYST

Charged with leading strategic development and management of database applications for direct marketing, sales management, lead tracking, and market research. Standardized and prepared ad hoc reports for management and executive team. Created new survey designs and questionnaires to improve overall proprietary research. Completed demographic and trend analysis for sales and marketing studies. PONGSONE WAHA ac0frl@r.postjobfree.com ● 786-***-**** ● Page 3 of 3

Led the design and delivery of marketing and sales database to consolidate data from various sources into one platform with user interface. Project saved time and created efficiency for marketing and sales departments.

Planed, designed and recommended business processes to improve and support business activities

Developed marketing and sales databases utilizing Microsoft Access. EARLY CAREER EXPERIENCE

CRM administrator, Market Research Analyst II, Transamerican Intellitech, Sacramento, CA Regional Sales Coordinator, Cardinal Health, Elk Grove, CA EDUCATION

PMP Certification, No 2035872 – Project Management Institute Credits towards Ph.D., Political Science – VANDERBILT UNIVERSITY – Nashville, TN Bachelor of Science, Political Science – UNIVERSITY OF CALIFORNIA, DAVIS – Davis, CA TECHNICAL SKILLS

Systems: Windows 95/98/2000/XP/7

Software: SAP EPR: R/3, 4.6C, 6.0 (Module SD, FI & MM), SAP CRM: 6.0 & 7.0 SAP BI: 7.3, BEx Analyzer 4.1, Maximizer, Goldmine, MS Word, MS Excel, MS Access, MS Visio, MS Project, MS PowerPoint & MS MapPoint

RDBMS: SAP



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