DAVID DORN

Phone: 832-***-****

JOB OBJECTIVE

Customer Service Manager

SUMMARY

Over 25 years’ broad and in-depth experience in the hospitality, motion picture, and industrial products business sectors. Specific experience includes: restaurant and catering management, management of motion picture properties, and sales and purchasing for an industrial paper distributor. Acknowledged for a keen desire to ensure customers are treated well and their preferences and desires are met in a professional manor. Recognized for meeting deadlines and working toward achieving company objectives. Possesses the skills to work well with other employees and build a team spirit that motivates others to meet and many times exceed expected customer service standards.

EXPERIENCE – RESTAURANT AND CATERING

JACKSON AND COMPANY, Houston, TX 2013- 2015

Caterer /Server

Served food, beverages, and hors d’oeuvres/crudites to event attendees, ensuring food was properly placed on plates and served at the proper temperature. Continually monitored attendee’s preferences and requirements which ensured they enjoyed a pleasant experience and the catering function enhanced the objectives of the event.

Carved meat, fish, and fowl according to specifications of the sponsoring parties as well as served other parts of the main course which achieved an attractive and appetizing dining experience for guests. Constantly monitored the portions being served which controlled costs for the caterer, while still meeting the expectations of the attendees.

GUADALAJARA del CENTRO, Houston, TX 2009 – 2010

Server/Assistant Shift Manager

Served as a full time waiter in the main dining room of this upscale Mexican restaurant. Ensured customers always were served timely with the food that was requested. Recognized for providing excellent customer service as demonstrated by earning better than average gratuities.

ROYAL OAKS COUNTRY CLUB, Houston, TX 2001 – 2002

Banquet Captain and Server

Managed the lunch and dinner service for club members and guests. Ensured there always was adequate staff on hand and trained so that members had an enjoyable experience and the service met the high standards expected by the membership.

Coordinated the set-up/break down of all special events and oversaw the full-banquet service.

Resolved any problems that arose with members and individual servers to the complete satisfaction of the members involved.

LOS CUCOS SEAFOOD AND STEAK RESTAURANT, Houston, TX 1999 - 2000

General Manager/Bar Manager

Managed the daily operations of this branch of the restaurant chain. Duties included: hiring and training staff; scheduling and evaluating employees; payroll control; cleanliness of restaurant and banquet facilities; receipt reconciliation; preparation of bank deposits; and planning and implementation of special events.

Managed and monitored monthly food and liquor profit and loss performance. Increased gross operating profit approximately 10%.

OTHER HOSPITALITY EXPERIENCE:

CARRABBAS RESTAURANT – Houston, TX. - Head Waiter/Trainer 1994 – 1999

FLOYD’S RESTAURANT – Houston, TX. – Head Bartender/Purchasing Agent 1993 - 1994

WILLIE G’s – Houston, TX. – Head Waiter 1992 - 1993

JACKSON AND COMPANY –Houston, TX. – Head Waiter/Event Manager 1991 - 1992

EXPERIENCE – MOTION PICTURE OPERATIONS

GREENWAY 3 (AMC) CINEMA – Houston, TX. 1990 – 1991

Projectionist

Spliced together films for showing and broke them down for shipment to the next exhibitor, ensuring there was no damage so the films could immediately be ready for use.

Ran, cleaned and maintained projectors, and maintained the cleanliness of the projection room as well as the complete theatre.

Changed marquees of films being shown as well as times of showing.

BEL AIR THEATRE 5 PLEX – Houston, TX. 1987 – 1989«AddressBlock»«GreetingLine»

General Manager, Bar/Restaurant Manager

Assigned complete responsibility for the profitability of this property. Also served as Purchasing Agent, and Advertising Manager.

Increased profitability of operations between 5% - 10% by controlling costs, and ensuring all shows were shown as scheduled.

Setup interviews for directors and stars who visited the theater/town to promote their movies and made all arrangements for the visit (transportation, lodging, etc.). Accompanied these individuals on their visits which ensured they were made on time and the pubic was not inconvenienced by delays. This provided a satisfying experience for both the directors/stars and the public.

Raised the level of customer service which increased return business. Developed advertising campaigns that raised the awareness of the property and attractions and increased revenues.

Supervised 15 -20 employees developing a good team working relationship which contributed to better customer service and helped raise the positive reactions of the general public.

INWOOD THEATRE/INWOOD LOUNGE, Dallas, TX 1985 -1987

Assistant Manager

Held the positions of Assistant Manager, Projectionist, and Advertising Manager simultaneously.

Hired and trained employees, encouraging a team spirit.

Made good hiring decisions and provided excellent coaching, decreasing turnover which helped increase profitability of operations.

EXPERIENCE – INDUSTRIAL DISTRIBUTION

BUTLER PAPER COMPANY 1984- 1985

Inside Sales Representative/Industrial Paper Purchasing Agent (Dallas, TX branch)

As Inside Sales Representative, increased sales between 5% - 10% in a short period of time by instituting a consistent follow up system that convinced companies to purchase from Butler. Completed sales reports on time and accurately, which provided management with a good understanding of the work and success that was being achieved, as well as saving management time to review the data.

Served as the Industrial Paper Purchasing Agent and was able to negotiate lower costs without sacrificing quality. Also negotiated contracts that required vendors to provide materials closer to the point of distribution which reduced inventory thereby contributing to the profitability of operations.

Reorganized processes to make them more efficient and make data more easily accessible so customer questions could easily be answered.

EDUCATION

Diploma, Nekoosa High School – Nekoosa, WI

Contact this candidate