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Customer Service Assistant

Location:
Bedford, OH, 44146
Posted:
May 22, 2017

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Resume:

Darlene D Edwards

***** ***** ****

Bedford Heights, Ohio 44146

216-***-**** cell/440-***-**** home

ac0frh@r.postjobfree.com

SUMMARY

Administration Assistant/Data Entry with over 30 years of experience of providing quality and efficient office support and customer service to both external and internal in Ohio, Internationally and the Retail Market. Work and communicate well with all levels of management and department personnel. A team player, quick learner, diversified organization skills, problem solver, and a self-starter with an extremely strong work ethic.

EXPERICENCE

Amazon Fulfillment Center Twinsburg, Ohio

November 2016-January 2017

Sort Clerk

•Sorting packages

• unloading trucks

• waterspider (wrapping pallets)

Randstad Employment Agency

US Bank Bedford, Ohio

June-2016-December-2016

Mortgage Loan Purchase Specialist Reviewer

Reviewed closed table and purchases funded loan files, prepare deficiency notices, obtains any missing documentation needed to completed a loan file; calculate, input, review and approve wire information into computer to generate a funding advice; Package and submit government file to HUD/VA & USDA for insurance guarantee.

HUD/VA to Addendum to Uniform Residential Loan Application

HFA Review Guide & Checklist

State Series Specific Review

Direct Endorsement Approval for a HUD/VA Insured Mortgage

Natural Disaster Checklist

FFIEC Rate Spread Calculator

HFA Division Leading Guide – Appraisal Policy

Requesting Notes, Deed of Trust, Mortgages

Darlene D Edwards

Area Temps

NVR Title Agency Parma, Ohio

April-2016 – June 2016

Title Clerk

Provided customer service to Mortgage Companies, Examiners Offices, and Title Agencies. Worked with Loan Closers, Escrow Officers.

•Post Filing Schedules from the different counties into the files

•Generated Title of Guaranty for Land that had been purchased or sold

•Generated Policies for Title for Lenders and Buyers

•Sent out Deed and Policy to clients

•Sent out Mortgages to Lenders and the Mortgages Companies

•Completed Post Closing Documentation Report

•Updated Policy Endorsements on Policies

•Search Property Taxes for Customer Data List

•Search Property Parcel

•Sanction Search (U.S. Patriot Act List)

•Created Fed Express Shipping Labels

•QC on New Deed and Mortgages before going to Examiner Office.

•Created Order Forms to Start the Process of Land, Deed and Mortgages

•Scanned and Copied files in the client, lenders, examiners

•Invoicing bills into client’s files for payment

Klopp Investment Management, LLC Cleveland, Ohio

December–1989 – March–2014

Administration Assistant

Provided quality detailed work and assistant to the President of the company and Managing Partners of the Firm.

•Advent Software: Axys 3

•Dataport Software: ran daily reports of electronic confirms, pricing stocks and dividends

•Dataport Software: detailed report of client’s accounts balances, positions

•Data Exchange Software: ran daily reconciliation report of client’s activities

•Open mail and dispensed in a timely manner

•Daily contact with Brokers, Banks and Financial Planners: Fidelity Institutional, R.W. Baird, Gem Young Insurance, Scottrade, TD Ameritrade, etc.

•Daily contact with clients

•Kept track of office equipment contracts

•Kept track of the office & client’s legal papers

•Knowledgeable of the firms and other’s company policies, procedures and forms

•Provided and completed quality work in a timely manner

•Communicated updates to staff on administrative changes

•Sent out quarterly reports, statements and billing to clients, brokers and banks

•Worked on billing invoices to clients, and for the company daily

•Kept the clients and company files up to date

•Addressed and resolved client, office issues in a prompt and timely manner

Darlene D Edwards

SOFTWARE EXPERIENCE

Advent

Axys

SunGard

Dataport,

Data Exchange

Microsoft Word

Microsoft Outlook

Res Ware

Note 9(email/sametime)

L.I.C.S.

U.S. Postal Zip Code (address verification)

DocVelocity

EDUCATION

John F. Kennedy

Cleveland, Ohio

General Studies

Tiffin University

Tiffin, Ohio

Business Administration

Virginia Marti School of Fashion

Lakewood, Ohio

Fashion Design

HOBBIES

Sewing

Reading

Cooking

Custom Gift Baskets

Darlene D Edwards

REFERENCES

James Grills

Friend

216-***-****

John Klopp

Boss/Friend

216-***-****

Marcus Saffold

Friend

216-***-****



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