DEBORAH L FERGUSON

***** ******* **** – Live Oak, TX 78233

Home: 210-***-****

Work: 210-***-****

Email: ac0fia@r.postjobfree.com

EXPERIENCE SUMMARY:

** ***** ********* ******** *****ce working diverse and challenging leadership and management positions within the military. Extensive knowledge in the Military working Communications and handling Top Secret Information and Crypto, as an Encrypted Key Management System Manager, and security work related to Personal Security Administration and Investigations. Eight years working in the healthcare industry field dealing with personnel, regulations, budgets, and billing. Thoroughly familiar with PC/Network-based information management and technology systems to include MS-Office suite: Access, Excel, Outlook, PowerPoint, and Word.

PROFESSIONAL WORK EXPERIENCE:

Program Manager Assistant

May 2012 – Present, 40 hours per week

HQ, Regional Health Command Central (RHC-C)

4070 Stanley Road, Bldg 1029, Ste 215B

Ft. Sam Houston, TX 78234

Supervisor: Ms. Tammy McDuff 210-***-****, Contact: Yes

Manage the Substance Use Disorder (SUD) Program for Regional Health Command Central (RHC-C), providing guidance and monitoring 12 MTFs to ensure compliance with National Defense Authorization Act (NDAA) 2010, that governs Active Duty Service members who are referred to a Purchase Care Residential Treatment Facility will not exceed 30 days of care. By enforcing NDAA 2010 patients exceeding 30 days in a Purchase Care Facility for treatment have dropped by about 45% since 2012, saving the government roughly $8.5M. Develops guidance and admittance policies to the Southern and Western Region MTFs for the five DoD facilities, which provide treatment for high complexity SUD patients requiring more than 30 days care. Ensures DoD facilities are in compliance with Joint Commission Standards. Submit weekly status reports to MEDCOM on number of patients admitted to Purchase Care Facilities for SUD treatment and those projected to exceed 30 days of care who need to be transferred to a DoD facility for continued treatment. Ensures patient safety is a priority before any transfers are executed to a DoD facility. Researches policies and directives related to the retention and incentives of MTF compliance for maintaining Nurse Case Managers (NCM) for the SUD program. Determines the dynamics and impact of delivery of the SUD program to the MTFs. Conducts interviews to obtain information from Process Managers at the MTFs on the organizational functions and work procedures to assist MEDCOM with writing guidance for the SUD program via OPORDs and FRAGOs. Utilize MyHMHS Humana site and United Healthcare Military West for Referral Management to access patient information along with weekly reports from MTF Process Managers, CHCS/AHLTA, and the Absent Sick Reports from Patient Administration Department to update the SUD RTF tracker created to track patients. Coordinates with the Credential Managers from the regions 12 MTFs monthly to compile Adverse Actions reports to brief the Command General on cases. Performs administrative duties as needed for the Quality Management (QM) Credentialing Manager. Provides training for access to Command Management System (CMS) to Process Managers from MTFs to submit SUD patient information and alleviate providing weekly reports to the region and allow for a central location for tracking the SUD patients. Provided direct input to the CMS software techs in VA on changes/improvements needed to make the CMS site a more efficient tool. Developed and enforced minimum qualifying standards to be a Process Manager for the SUD program at the MTFs. Communicates with Process Managers weekly/daily via phone and e-mail regarding SUD patients. Develops retention strategies to maintain a sufficient workload for staff to continue work with SUD patients at military facilities. Provide direct executive support to the Assistant Chief of Staff. Provide effective fiscal support for budgetary operations and guidance to the MTFs in the Southern and Western Regions. Assist with the establishment of measures, metrics, and outcomes to be implemented for the MTFs in regards to budgetary and program evaluation. Effectively and successfully, assist with the management of an $80M operational budget for seven RHC-C special programs. Provide budgetary guidance to 22 Resource Management staff located at the regional MTFs. Assist with monthly review, forecast, planning, and validation of FY budget submissions for accuracy. Aid with the monthly updates for end of month obligation reports for TBI and PH MTFs. Collaborate the planning and coordination of special programs (Behavioral Health, Interdisciplinary Pain Management, and Behavioral Health Data Platform Program and Telehealth) on a full range of administrative aspects of healthcare delivery and for successful program development. Appointed the regional Behavioral Health Data Portal Modules Administrator responsible for the creation, implementation, sustainment, and administrative maintenance of MODS access for over 500 Army providers, technicians, and clerks. Accountable for aggregating, evaluating, and tracking BHDP equipment valued at $660K positioned in 33 clinics. Conduct RHC-C data pulls and update monthly equipment inventory for the Telehealth Movi and Tandberg equipment for MTFs in the RHC-C. Schedule, draft, and distribute the region monthly meeting agenda and minutes. Upload daily updates on the region’s share portal to include meeting minutes, and quad charts (from other Contractor employees), allowing instant visibility by all MTFs and higher headquarters (OTSG, MEDCOM). Assist with the coordination and facilitation of new initiatives, enhancing care to Soldiers. Facilitate efficient and effective use of proper resources. Review and analyze business case analysis and unfunded requests for applicable workload and information prior to submission to MEDCOM. Work with the MTFs to ensure requests include manpower documents, workload, financial information, and statistical analysis. Conduct monthly updates from MTFs for PH ProSight reports submitted to the Office of the Surgeon General (OTSG). Work directly with MEDCOM and OTSG for matters related to RHC-C MTFs for Behavioral Health programs. Perform administrative duties for the Comprehensive Pain Management Campaign Plan requesting and updating data for facilities for the implementation of the Interdisciplinary Pain Management Centers (IPMCs), and Augmentation Teams regarding the use of Tele-Pain within RHC-C. Work directly with the RHC-C Pain Program Manager to make decisions regarding the information to be posted to the RHC-C Pain Management Program portal and network to electronically upload documents and build the RHC-C Pain Management Program portal allowing MTFs to upload their monthly budget and HR reports for access by RHC-C saving approximately 40% in administrative duty time and allowing for other duties.

Patient Registrar and Financial Counselor

July 2009 – Apr 2012, 40 hours per week

Parallon Business Solutions in Methodist Hospital

7700 Floyd Curl Drive

San Antonio, TX 78229

Supervisor: Sarah Laborde, 210-***-****, Contact: Yes

Served as a Patient Registrar in the Adult and Pediatric Emergency Department (ED); welcomed patients and family members in a professional manner, and interviewed them to obtain necessary account information to check the patient in and process the paperwork for billing to the insurance company or patient. Coordinated with at least a dozen health insurance companies to verify patient information and benefits and obtain pre-certification authorization for the hospital visit. Used the Meditech system to process patient information, extracted and updated patient information from any previous visits. Calculated and collected Patient liable amounts for ED visit based on insurance information or self-pay amounts if patient was unfunded. Ensured policies were explained to the patients, questions were answered, and signatures were obtained for patient treatment. Processed patient charts according to paperwork flow needs and established productivity standards. Assisted the nursing staff to treat patients and ensure their comfort while in the Emergency Department. Lead financial counselor managing major statistical projects collecting data and using health system resources, services, and operations to analyze the current procedures and ways to improve patient care and treatment when discharging from inpatient hospital visits. Conducted daily system query to retrieve data on patients between 11 to 44 days assigned to the Neonatal Intensive Care Unit (NICU). Updated data from system query and contacted insurance companies and patient parents to ensure baby was added to insurance. Updated patient accounts with current information to ensure a smooth billing transaction. Performed daily queries and retrieved information on patients admitted that were non-funded (self-pay) patients and other patients currently admitted to determine patient financial responsibility. Coordinated with several doctors office’s for surgery and uninsured patients to determine the proper CPT codes and Diagnosis codes to run through the Revenue Cycle system and Payment Estimator system to calculate the cost associated with the surgery procedure. Collected funds for Plastic Surgery procedure patients prior to procedure being performed. Screened unfunded patients and collected income related documents to determine if financial assistance was available to assist with hospital costs. Created payment plans for money due from patients discharging from the hospital and collected money due not covered by insurance. Assisted walk-in patients with payments and account discrepancies and processed phone calls from the nurses on the floor requesting financial clearance of patients. Coordinated with the business office to resolve patient account issues and request audits on patient accounts to verify accurate billing. Utilized the Meditech system to register patients who were direct admits to hospital and ensured the correct insurance I-plan was assigned in the system to ensure accurate billing. Verified patient history to ensure hospital compliance with the Medicare 72 hr rule. Executed financial report for closeout purposes of cash control accounts.

Student

Jan 2009 – Jun 2009

Customer Service Representative

Nov 2007 – Dec 2008, 40 hours per week

West Corporation

2103 Universal City Blvd

Universal City, TX 78148

Supervisor: Various, 210-***-****, Contact: Yes

Managed and directed 1,000 plus incoming calls monthly associated with hotel reservations for clients traveling to any of seven Harrah’s Las Vegas Hotels. Produced professional, accurate, cost effective travel arrangements in a timely and efficient manner while providing excellent customer service. Prepared detailed itineraries upon bookings to ensure accuracy of reservations and provided confirmation to clients.

Homemaker

Apr 2007 – Oct 2007

Information Security Manager, Cumulative Military Service

Mar 1987 – Mar 2007, 40 hours per week

United States Navy

Supervisor: Various

Established and maintained direct line of communication with the Commanding Officer at 10 various duty stations related to the Electronic Key Management System (EKMS) regarding Crypto for voice and data covered circuits. Communicated with top officials at various outlying commands, which received COMSEC material from my vault for their communications during field operations and wartime. Effectively managed an office of 20 personnel while ensuring communications were maintained and ensuring all qualifications and training were met. Provided written evaluation on junior personnel twice yearly and held morning meetings to maintain communication within the shop. Performed counseling, data collection, and procedural work related to personnel semi-annual and annual evaluations. Served as the acting supervisor, providing technical and administrative supervision to employees. Developed staffing needs based on current operations during any given time. Provided recruitment information to junior personnel regarding their military career. Identified and provided guidance for personnel to advance and reach sufficient levels of access to become a member of my job field. Communicated with personnel salary benefits of qualifications based on rank/promotion. Applied rules and procedures of recruitment for personnel trying to enter my job field. Able to persuade personnel to choose my job field at an entry level and complete a journeyman package to receive certification in the civilian sector. Screened ship’s personnel requiring security clearances to complete their jobs. Developed evaluation techniques for qualification standards to meet minimum requirements for a security clearance. Researched, networked, and implemented USS Comstock’s security clearance package program. Initiated investigative process appropriate with position sensitivity/position classification, submitted/tracked initial and periodic re-investigations for security clearances, and conducted interviews for suitability/trustworthiness determinations. Briefed personnel of potential security risks/vulnerabilities for the approved level of security clearance/access authorization they may be exposed to, debriefed personnel as necessary. Prepared/reviewed/evaluated security information files/report of investigations to determine if additional information is required. Performed account management using Joint Personnel Adjudication System (JPAS) and Electronic Questionnaire for Investigations Processing (eQIP), and other program management systems. Created standard operating procedures (SOP's) and training sessions for proper operations of the EKMS vault and Key Processing (KP) system. Recognized no emergency action plan existed and wrote emergency destruction cards and initiated emergency destruction drills for personnel having access to classified material. Ensured the proper safeguarding and destruction of all classified material. Planned and executed the reorganization of administrative files. Generated standard and customized management reports and charts utilizing innovative ideas and meticulous attention to detail to prevent any Communication Security incidents. Ordered, loaded, and distributed electronic and physical material to encrypt voice and data circuits. Performed Courier runs to drop off and retrieve Crypto. Conducted annual Command level strategic inspections and Change of Command inspections. Developed/implemented training plans, gave direction to organization through written, verbal, or electronic media, performs vulnerability identification, risk analysis of current and evolving security threats, and performed staff assistance visits/inspections. Performed troubleshooting on communication systems and loaded and installed software to the LAN system. Performed daily backups on the LAN system (NIPRNET/SIPRNET) and SNAP II system (NTCSSI) and analyzed performance against established metrics, available data, using various statistical analytic tools and software. Served as the resource advisor/cost center manager, prepared quarterly budgets, prepared requests for supplies, and made the purchases with the Command credit card. Managed and maintained communication circuits and ensured the accuracy of routing and transmission of message traffic via the NAVMACS system, PCMT, MDT, GATEGUARD, and DMDS. Processed all forms of telecommunications using state-of-the-art multimedia technology such as fiber optics, digital microwave, and tactical and commercial satellites; operates, manages, and controls telecommunication transmissions, computer networks, terminals, and processing equipment. Performed duties of traffic clerk and watch supervisor, installing local area networks using computer system software including Novell, DOS, UNIX, Microsoft, and Windows. Set up and used multi-channel, diversity equipment to monitor traffic flow and take corrective action, installed and operated computer software, and test equipment. Managed Anti-Terrorism/Force Protection Program, COMSEC Officer, and Emergency Management/Continuity of Operations programs.

EDUCATION:

Completed three course hours towards my Master’s in Business Administration

Trident University International, Cypress, CA

Bachelor of Science in Business Accounting, Nov 2012

University of Phoenix, Phoenix, AZ

Associates of Arts in General Studies, May 2010

University of Phoenix, Phoenix, AZ

Additional Information

Currently hold a Secret Clearance

Held Top Secret Clearance for 20 years in the U.S. Navy

Awards

Received Top Collector award monthly from Jan through April 2012 for the Financial Counselor office with $500K in collections upon resignation

Received Top Collector award for Financial Counselor office in 2011 with $800,000 in collections

Awarded four “wow” cards from patients and supervisors for outstanding work

Awarded numerous awards for Customer Satisfaction and Perfect Attendance from West Corporation

Awarded three US Navy and US Marine Corp Achievement Medals

Awarded Global War on Terrorism Service Medal

Awarded Global War on Terrorism Expeditionary Medal

Awarded Humanitarian Service Medal

Awarded Kuwait Liberation Medal

Awarded Southwest Asia Service Medal

Awarded National Defense Service Medal

Awarded Armed Forces Expeditionary Medal

Awarded five Navy Good Conduct

Awarded two Navy “E” Ribbons

Awarded Sea Service Ribbon

Awarded USCG Special Operations Service Ribbon

Awarded seventeen Navy/Marine Corps Overseas Ribbons

Surface Warfare Specialist Qualified

Awarded numerous Letters of Commendation and Appreciation

Training

Completed JPAS/JCAVS Virtual Training for Security Professionals w/Exam, Sep 2016

Completed Identifying and Safeguarding Personally Identifiable Information (PII) Course, Sep 2016

Completed Sensitive Compartmented Information (SCI) Refresher Course w/Exam, Sep 2014

PAS Supervisor Training Certificate, May 2014

CHCS/ALHTA Certificate, Apr 2014

Completed Annual DoD Cyber Awareness Challenge Exam, Mar 2014

Project Management Certification Course, Nov 2012 (Certification exam pending)

Medical Office Procedures and Administration, 2008

Human Anatomy, Physiology, and Medical Terminology, 2008

Insurance, Billing and Coding Essentials, 2008

Medical Coding Specialist: Series, 2008

Lytec Medical 2001 Software, 2009

Certified Medical Administrative Assistant, 2008 Recertified Jul 2015

Certified Billing and Coding Specialist, 2008 Recertified Jul 2015

Certified Professional Coder, Apr 2009

Excel 2003 Level 1 and 2, Certificate, 2008

Word 2003, Certificate, 2008

Windows XP Level 1 and 2, Certificate, 2008

Outlook 2003 Level 1, Certificate, 2008

Excel 2007 Level 1 and 2, Certificate, 2008

Access 2007 level 1, Certificate, 2008

Word 2007 Level 1, Certificate, 2008

Power Point 2003 Level 1, Certificate, 2009

Access 2007 Level 2, Certificate, 2009

Word 2003 Level 2, Certificate, 2009

Radioman "A" school – 1987

SNAP III School – 2002

Leadership school - 1995, 2002, 2005

Fiber Optic Tech school – 2003

A+ Hardware and Software school - 2003/4

Security + school – 2004

Electronic Key Management School – 2006

University of Maryland - Geography 3s hrs

Central Texas College - Misc 1461 (DOS/UNIX class) 3s hrs

Grantham University - Basic Principles of Business Management 3s hrs, English Grammar and Vocabulary 3s hrs, Intro to Criminal Justice 3s hrs, and Intro to Criminology 3s hrs

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