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Customer Service Management

Menomonie, Wisconsin, 54751, United States
May 20, 2017

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Menomonie, WI. 54751

Qualification Highlights

College graduate with desire to employ business administration training and work experience in

management, banking, and customer service.

Excellent written and verbal communication. Easily establish rapport with others and always maintain confidentiality.

Show initiative and demonstrate good judgment, critical thinking, and good use of resources.

Effective in management tasks, business processes, budgets, and system and project details.

Enjoy organizational and clerical tasks and seek ways to optimize service and operations.


UW-River Falls, River Falls, WI

Bachelor of Science Degree in Business Administration with Management Option, December 2009

Prior Course Work & Certification as a Drug and Alcohol Counselor in the State of Wisconsin

Continuing Education and College Courses taken through Purdue University, IA; University of Kansas; UW-River Falls; and Stout University, WI.

Relevant Courses

Accounting I & II

Human Resources Management

Consumer & Advanced Marketing

Business Law (6 credits)

Statistics (6 credits)

Economics I & II

Managerial Finance

Decision Making

Operations Management

Strategic Management

Individual Differences & Diversity

Work History

Wal-Mart, Hastings, MN & Menomonie, WI 2/10 – Present

Customer Service & Financial Services

Formerly Employed as a Cashier/Service Desk/Customer Service (9/1993-2/1999 & 6/2000-9/2002)

Process money transfers, orders, and receivables and accept customer payments for utilities and credit cards.

Promote Wal-Mart products such as credit cards, money cards and gift cards.

Handle all types of merchandise returns, issue credit, resolve customer service issues, and balance return slips and till.

Smead Manufacturing Company, Hastings, MN 1/86 – 2/09

Machine Operator-Quality Control

Perform cellular manufacturing for a woman-owned company well-known for its high quality, environmentally responsible document management and innovative organizational systems.

Proficient in lean manufacturing techniques and quality control.

Recognized for excellent communication and team work.

Lutheran Social Services – Exodus House, Eau Claire, WI 8 years

Half-way House Manager/Counselor

Manage two 12-bed residential treatment facilities serving adult males and adolescent boys and girls with addictive diseases and involvement with the criminal justice system. The programs emphasize addictions treatment and recovery, as well as addressing criminal lifestyles and criminal thinking.

Screen, interview, hire, and train subordinates. Direct staff and make employees and clients aware about procedures, guidelines, and policies. Prepare billing, complete required paperwork, and resolve problems.

Market program to keep both houses fully occupied.

Write care plans for each individual, track successes and failures, facilitate groups, and counsel clients and their families.

Awards & Achievements

GLO-BUS: Industry Champion for Developing Winning Competitive Strategies UW-River Falls, 2009

(Senior executive at the best-performing company in an industry setting; crafted strategies aimed at achieving superior financial performance and market leadership.)

Awarded the first certification in the State of Wisconsin to run a drug and alcohol program for children.

Excellent work record with a history of consistently achieving promotions with recognition for being a resourceful, dependable, and team oriented employee.

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