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Microsoft Office Customer Service

Kraków, Lesser Poland Voivodeship, Poland
May 20, 2017

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Anita Sekula

Cracow, Poland

Phone: +** ***-***-838




08.2016 – 12.2016 St. Louis Community College, St. Louis, Missouri, USA

English Second Language III

01.2016 – 06.2016 Jefferson College, St. Louis, Missouri, USA

English Second Language III

10.2012 – 06.2014 Jagiellonian University, Kraków, Poland

Forensic chemistry, Title of the master thesis:

Develop procedure for the determination of psychotropic drugs and active substances from designer drugs in the biological materials using CE-LIF and CE-MS methods

10.2009 – 06.2012 Jagiellonian University, Kraków, Poland

Chemistry, Title of the bachelor thesis:

Genetically modified foods – survey methods based on analysis of protein profile

Work experience

04.2017 – present Capgemini, Cracow, Poland / IT Service Desk agent

handling incoming phone calls and e-mails from customers regarding technical issues related to: hardware, software, network and security

analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem

supporting applications and systems such as: Windows, SAP, Active Directory, Mobile Gateway, InTune, Microsoft Office, Bizflow, Kronos, BPCS, Sharepoint, ITSP, Matrix, Prisym, Pilgrim, Agile

04.2016 – 01.2017 Radiation Oncology Department of Washington University, St.

Louis, Missouri, USA / volunteer research

performing HPLC-UV/VIS analysis,

performing MTT assay,

performing Flow cytometry,

working with cells and rodents,

liposomes preparation,

preparing scientific papers, posters.

10.2016 – 12.2016 St. Louis Community College, St. Louis, Missouri, USA

/ student worker in Career and Employment Services

assistance with phone calls to students and companies,

provide guidance and interpretation to students seeking a job,

assistance with online applications and registration,

provide assistance during campus job events,

assistance with data entry.

02.2015 – 08.2015 Access Pharma Sp. z o.o., Cracow, Poland / intern

quality control of the finished product,

monitoring of Polish and foreign pharmaceutical market,

acquisition, analysis and processing of data in the literature to support the development and implementation of new formulations,

identification and contacts with pharmaceutical manufacturers of raw materials and contract manufacturers,

analysis and determination of formal and legal requirements for recording and notification of

medicinal products, medical devices, FSMP, dietary supplements,

preparing registration and notification documents.

08.2014 – 12.2014 AP Edukacja Sp. z o.o., Cracow, Poland / office worker

office work,

filling of educational documentation.

08.2013 – 11.2014 Catermed S. A., Cracow, Poland / customer service

customer, buffet, cash register service,

money calculation.

09.2013 - 10.2013 King Stefan Batory Secondary School, Cracow, Poland / intern-teacher

taught chemistry lessons,

preparation of teaching exercises, quiz and tests,

taught individual lessons - replay before a test.

02.2013 – 03.2013 Zofia Nałkowska High School, Cracow, Poland / intern-teacher

taught chemistry lessons,

preparation of teaching exercises, short tests, tests.

07.2011 – 08.2011 PETROGEO. The company of laboratory and geodetic services Sp.

z o.o. Laboratory in Cracow / intern-analyst

performing spectrophotometric, titration, physicochemical analysis of water, oil and soil.


Operating the equipment of CE-LIF, CEMS, HPLC-UV/VIS, Flow Cytometer

Ability to resolve problems while maximizing efficient use of computing resources

Operating the ISIS/DRAW program

Working with biological material (cells,human blood, serum, hair, and rodents)

Languages: Polish (native), English (fluent)

Proficient with Windows 7 operating system and Microsoft Office

Excellent customer care

Work well under pressure

Excellent teamwork

Active Directory administration

Analytical and methodical approach to problems


04. 14.2016 EHS - Laboratory Safety Training

04.19.2016 DCM - Rodent Barrier Orientation

04.20.2016 DCM - Barrier Orientation for Facilities or Security Personnel

01.28.2015 Management systems of quality in laboratories

01.28-29.2015 Practical rules of initiate quality management system and food safety

management system in laboratory

03.23-24.2015 Validation research methods and estimation uncertainty of survey in the

pharmaceutical laboratory - theory and practice

03.30-31.2015 The role of analytics in new product development, transfer of analytical

methods in analytical laboratories

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