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Customer Service Data Entry

Fort Worth, Texas, United States
May 20, 2017

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OBJECTIVE: Strongly motivated individual looking for a position as a call center representative. Bringing strong communication and customer service skills to exceed the employer’s expectations in a highly stimulating and challenging environment.

Summary of Qualifications

2+ years effective experience as a call center representative

The ability to receive and make phone calls every day to and from customers

Proficient in proving information over the phone with clients

Well versed in identifying customer needs and able to offer a solution to clients

Expert in using the company’s database software for data entry purpose

Career Related Skills

Demonstrated ability to log all notes and following up information accurately

Able to take credit card orders via phone

Record managing and tracking the quote to order process

Highly skilled in verifying pricing and products

Proficient in MS Office

Professional Experience

Sears Outlet Arlington, Texas 11/2015 to present

Making sure that everything is priced, ad changes, inventrory, hand count

Inspector/Ameritech-North Richland hills, TX November 07,2014 to August 12,2015

Inspecting surgical mask and placing them inside of a bag

Data Entry/ Catered Living LLC-Irving, TX/ January 12, 2011-August 2014

Inputting clients insurance information into the computer for billing purposes only

And making phone calls to clients, faxing, and copying information as well

Customer Service Yvonne Beauty Salon - Fort Worth, TX March 2008 – present 2015

(Seasonal position)

Answering inbound calls

Making outbound calls to potential clients to confirm appointment and cancellation

Perform inventory on all the products that entered the salon

Call Center Agent Dillards Fort Worth, TX May 2009 - November 2010

Receiving inbound calls from clients about bridal registry

Resolved problems of clients

Perform data entry services for the company in regards to punching in customer information

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