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Customer Service Manager

Location:
Roselle, Illinois, United States
Salary:
75.000
Posted:
May 20, 2017
Email:
ac0eju@r.postjobfree.com

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Career of Raad A. Kawar

*** ***** ***** *. **. Unit BB1

Roselle, IL 60172

773- ***- ****

Objective

To be a supporter of an organization that will utilize my skills, experience, and background to stimulate growth, operational excellence, and profitability for the organization.

PROFESSIONAL EXPERIENCE

M-Wave International, Glendale Heights, IL

1/2017-3/2017 Quality Control Inspector

Inspected PCBA’s at AQL levels to IPC 610 Standard

Implemented and performed outgoing quality approval process on finished goods and In-Process Inspection.

Dealt with Customer complaints, returns and Corrective Actions.

Performed incoming inspection of sheet metal parts and electrical components, WIP Inspection of all finished product using GD&T Techniques

Performed ISO internal audits per schedule.

Rexam Company, Elk Grove Village, IL

11/2013-12/2014 Quality control technician.

Performed incoming inspection of sheet metal parts and electrical components, WIP Inspection of all finished product using GD&T Techniques

Performed ISO internal audits per schedule.

Reported to Quality Manager.

Discount Automotive, Chicago, IL

10/2012 - 10/2013 Warehouse Manager

Picked orders as released per Sales Orders

Implemented flow through rack system for order pulling, FIFO.

CLEAN MASTER CO, Chicago, IL

9/1999 – 7/2006 Public Relations and Marketing Manager

KASIH CANNED FOOD PRODUCTION CO, Amman, Jordan

5/1997 – 8/1999 Business Development Executive

Grew sales within the Jordanian food market

Assisted in the development and implementation of ISO9000 QMS.

Education

Bachelor of Arts in Business Administration – Amman University, 1994

Skills and Strengths

• Proficient MS. WORD, MS EXCEL, POWERPOINT

•Proficient in QA Analyst and Statsys

•Exceptional ability to provide professional, high-quality customer service and dedication to customer satisfaction.

•Strong analytical, problem-solving, and decision-making skills.

•Hard working, dedicated, reliable, trustworthy, keenness to acquire new skills and skillsets.

Certificates and references will be provided upon request



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