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Customer Service Representative

Quezon City, National Capital Region, Philippines
May 20, 2017

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Kathleen Faye Petalver De Guzman

#** **** **.

Batasan Hills, Filinvest 2,

Quezon City


Objective: To obtain a position that will enable me to use my skills, knowledge, and the ability to work well with people.

Personal Information:

Birthday : March 4, 1992

Birthplace : Caloocan City

Status : Single

Height : 5'0

Weight : 110 lbs

Nationality : Filipino

Religion : Roman Catholic

Educational Background:

•National College of Business and Arts, Fairview

Bachelor of Science in Hotel and Restaurant Management

June 2010-April 2014

•Far Eastern University-Dr. Nicanor Reyes Medical Foundation

Bachelor of Science in Nursing

June 2009-March 2010

•Colegio De San Lorenzo

Grade School & High School

June 2003-March 2009

On-The-Job Training:

•OJT Trainee

Discovery Suites

Housekeeping Dept., Food and Beverage Office & Banquets Department

November 2013-April 2014

Work Experiences:

•PrepEd Preparatory Education for Early Learners

Administration & Office Work

July 2014- September 2014

•StarTek Philippines Inc.

Customer Service Representative and Chat Support

(Universal Activations and Gen Care Chat)

October 2014 - May 2016

•Expert Global Solutions (An Alorica Company)

Customer Service Representative

(Chat Support)

June 2016 - April 2017

Seminars Attended:

•Front Office Mock Operation

National College of Business and Arts, Fairview

February 2013

•Catering Event

National College of Business and Arts, Fairview

February 2012

•Bar and Beverage Management Operation

National College of Business and Arts, Fairview


•Hotel Familiarization

Fort Ilocandia Hotel

September 2011

•Hotel Familiarization and Bed Making Demonstration and Housekeeping Seminar

Pan Pacific Hotel

August 18, 2010

•Hotel Familiarization

Traders Hotel

August 18, 2010

Skills and Qualifications:

•Basic Front Office Assistance

•Basic Catering Services and Bartending

•Basic Bed Making and Housekeeping Skill

•Basic Baking, F&B Services and Table Setting

•Customer Service

•Computer Literate

•English Communication Skills


1.Ma. Migmila R. Ledesma

Quality Analyst, StarTek Makati.


2.Maritoni Rombaon

Nurse, Skyline Hospital, Bulacan


3.Catherine Portillo

Team Manager; EGS-Alorica, Centris


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