Customer Service Representative
Resume:
Kathleen Faye Petalver De Guzman
Batasan Hills, Filinvest 2,
Quezon City
ac0eiz@r.postjobfree.com
Objective: To obtain a position that will enable me to use my skills, knowledge, and the ability to work well with people.
Personal Information:
Birthday : March 4, 1992
Birthplace : Caloocan City
Status : Single
Height : 5'0
Weight : 110 lbs
Nationality : Filipino
Religion : Roman Catholic
Educational Background:
•National College of Business and Arts, Fairview
Bachelor of Science in Hotel and Restaurant Management
June 2010-April 2014
•Far Eastern University-Dr. Nicanor Reyes Medical Foundation
Bachelor of Science in Nursing
June 2009-March 2010
•Colegio De San Lorenzo
Grade School & High School
June 2003-March 2009
On-The-Job Training:
•OJT Trainee
Discovery Suites
Housekeeping Dept., Food and Beverage Office & Banquets Department
November 2013-April 2014
Work Experiences:
•PrepEd Preparatory Education for Early Learners
Administration & Office Work
July 2014- September 2014
•StarTek Philippines Inc.
Customer Service Representative and Chat Support
(Universal Activations and Gen Care Chat)
October 2014 - May 2016
•Expert Global Solutions (An Alorica Company)
Customer Service Representative
(Chat Support)
June 2016 - April 2017
Seminars Attended:
•Front Office Mock Operation
National College of Business and Arts, Fairview
February 2013
•Catering Event
National College of Business and Arts, Fairview
February 2012
•Bar and Beverage Management Operation
National College of Business and Arts, Fairview
October2011
•Hotel Familiarization
Fort Ilocandia Hotel
September 2011
•Hotel Familiarization and Bed Making Demonstration and Housekeeping Seminar
Pan Pacific Hotel
August 18, 2010
•Hotel Familiarization
Traders Hotel
August 18, 2010
Skills and Qualifications:
•Basic Front Office Assistance
•Basic Catering Services and Bartending
•Basic Bed Making and Housekeeping Skill
•Basic Baking, F&B Services and Table Setting
•Customer Service
•Computer Literate
•English Communication Skills
References:
1.Ma. Migmila R. Ledesma
Quality Analyst, StarTek Makati.
2.Maritoni Rombaon
Nurse, Skyline Hospital, Bulacan
3.Catherine Portillo
Team Manager; EGS-Alorica, Centris
Contact this candidate