Karen Readinger

**** ******** ****, ******, **** 44060

440-***-**** ac0eh8@r.postjobfree.com

Customer Service Office Management Scheduling Staffing Coordinator

Summary of Skills:

Customer Service MS Office Excel

HIPPA Laws MS Office Word

Scheduling QuickBooks

Dispatch Filing

Conflict Resolution Banking

Phone Etiquette Time Management

Data Entry

Work Experience:

Visiting Angels, Mentor, Ohio 2005-2017

Staff Coordinator

Greeted potential clients and directly assisted with navigating through the application

process

Communicated with customers, employees, and other individuals to answer questions,

disseminate or explain information and addressed complaints

Completed reference checks and inquiries for prospective new employees

Answered incoming phone calls and questions and/or routed calls to the appropriate

extension

Collected payments from clients and entered checking information into QuickBooks

Coordinated and planned work schedules for caregivers

Dispatched caregivers to their assigned clients providing them with the necessary

information pertaining to the client to be cared for

Informed job applicants of details such as duties and responsibilities

Operate office machines, such as photocopiers, scanners, facsimile machines and voice

mail systems

Maintained and updated filing system, inventory, mailing, and database systems

Education:

John Marshall, Cleveland, Ohio

High School Diploma

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