Sign in

Technical Writer

Lancaster, Ohio, 43130, United States
May 19, 2017

Contact this candidate

Michael L. Wilson

*** ******* ***** **

Lancaster, Ohio 43130


Professional Business and Technical Writer

Michael is a professional writer with over 20 years of business and technical writing experience for both print and online audiences. Familiar with every part of the writing process, including: generating creative content, writing, interviewing Subject Matter Experts (SMEs), translating complex technical information into clear, easy-to-understand documentation, editing and proofreading, document design and layout, establishing documentation standards, content management and version control, print and online publishing, and social media. He has considerable work experience within the IT and software development environments, but also familiar with retail, government/non- profit, telecommunications, energy, publishing, academic, pharmaceutical, manufacturing, and insurance industries. Core Competencies

SEO & SEM Content User & Reference Manuals Proposals B2B Content Web Copy White Papers

Content Marketing Resumes Business Process Documentation eBooks Case Studies Template Creation

Document Design Presentations Business Profiles Standard Operating Procedures Process Mapping

Flowcharts & Diagrams Blog & eNewsletter Content Training Materials Online Help Quick Start Guides Work Experience

Flash Writing Freelance Solutions – Lancaster, OH Oct 2004 Present Owner

Wrote the book: Flash Writing: How to Write, Revise and Publish Stories Under 1,000 Words Long, published by Virtual Bookworm in October 2004.

Developed and created JumpStart Jars: Jars filled with writing prompts and creative exercises for writers of all ages.

Created, write content for, and maintain the website: to support product sales. Freelance Projects

• SEM Resource - Search Marketing – Write SEO optimized content, including blog posts, web site copy, and reports monthly for 5 industrial manufacturing clients.

• – Researched, wrote, and designed Landing Your Dream Job as a Flight Attendant in 2016, a 116 page eBook for sale as an information product on Taking site over as Webmaster in 12/2016.

Urbancode, Inc. – Established thought leadership by writing IT release management white papers and support webinars.

• Able Management Inc. Wrote proposals for association management business; Provided content (articles, member interviews, links, marketing content) for the Pennsylvania Society of Health System Pharmacists (PSHP) newsletter.

Eastland Adult Workforce Development Increased enrollment in Eastland Adult Workforce Development programs by 20% through the creation of proposal templates, sales letters, questionnaires, brochures, grant writing, and presentations.

• Decorative Arts Center of Ohio Developed a video script for the history of the DAC property through research and interviews with the donor family to serve as a permanent exhibit in the Center. TEKsystems – Columbus, OH (Client: Ascena Retail Group) Jun 2015 – Oct 2016 Technical Writer

Provided documentation for networking and eCommerce IT projects for the Ascena Shared Services Group, a $4.8B women’s retail apparel company with 6 brands and close to 1000 retail stores.

Established a Microsoft SharePoint site to serve as a central repository for documentation in support of high visibility IT networking and eCommerce projects.

Wrote Standard Operating Procedures for actions supporting SOX compliance audits.

Provide detailed disaster recovery documentation for the Ascena eCommerce initiative; working with multiple departments within the IT organization, outside vendors and offshore support resources. Michael L. Wilson

200 Rainbow Drive NE

Lancaster, Ohio 43130


Created and maintain documentation templates for Standard Operating Procedures, network and business process diagrams to establish a consistent look and feel for documentation used in the IT SSG.

Reviewed and analyzed existing documentation and business processes to identify possible improvements. Advocate Solutions, LLC. – Columbus, OH Mar 2014 Apr 2015 Solutions Professional (Staff Writer)

Handled writing needs for a high-end, boutique, technical services provider specializing in delivering project management/business analysis on complex, multi-year, multi-million dollar, high visibility projects for state government.

Generated over $2.5M of new business within first 12 months by writing over 30 proposal responses for identified RFPs from the states of Michigan and Ohio.

Managed rebranding of company documentation from GCR, Ltd. to Advocate Solutions by creating a customized company logo, updating sales collateral and Web site, company correspondence, forms, reports, organizational charts and operations documentation.

Worked with senior and executive-level candidates to create and revise comprehensive resumes and professional profiles, resulting in placements in 7 new state government projects.

Created sales support collateral such as presentations, proposal response forms, project reference sheets, competitor analysis reports, project/client spreadsheets and more.

Reduced turnaround time of the resume import, creation, and revision process by over 40% through the development of a new resume template.

Managed sales support tasks such as searching for state government requests for proposal (RFP) opportunities, assessing fit with the company’s services, and submitting to owners for final go/no go decision.

Migrated company documents from a hardware server, to a cloud-based Google Drive solution.

Designed and established company intranet using Google Sites. Intranet included company directory, calendar, announcements, remote access to company documents for professionals out in the field, as well as custom project management sites.

Dedicated Technologies, Inc. (Client: Nationwide) – Columbus, OH Jun 2013 Jan 2014 Consultant – Technical Writer

Worked with the Identity and Access Management team to support over 35,000 Nationwide employees–as well as millions of external customers–to assess documentation needs, develop documentation standards, templates and processes for new and existing documentation, and configure SharePoint to easily present, manage, and find documents.

Developed two SharePoint sites, one for external customers and an internal site for the team-specific information. These sites include multiple libraries, lists, pages and wiki files.

Managed the documentation project using SharePoint tools.

Created SharePoint templates, following Nationwide standards, to establish a consistent look and feel of the documents for both the internal and external sites.

Converted and configured complex Microsoft Excel workbooks to SharePoint lists.

Created documentation templates in MS-Word for procedures, meeting minutes and reference documents. Telesis Technologies – Circleville, OH May 2012 Jun 2013 Technical Writer

Worked with project managers, engineers, sales and implementation to develop documentation requirements for each custom project tailored to each customer’s specific needs.

Provided documentation support for industrial PinStampTM, ServoScribeTM and Laser marker hardware and software.

Created custom user manuals and online-help for sales of over $12 million of custom hardware and software over 13 months.

Michael L. Wilson

200 Rainbow Drive NE

Lancaster, Ohio 43130


Comverse Technologies – Columbus, OH Mar 2002 Aug 2011

(Result of purchase from Lucent, then CSG Systems, Inc.) Senior Technical Writer (Team Lead)

Served as the on-site team lead handling communication issues, project management and facilitation between the product and documentation groups.

Handled release notes and user requirement documentation for over 10 different customer-specific releases simultaneously for Comverse’s flagship product: Comverse ONE by working with developers, testers, and customers.

Responsible for updating 15 user and reference guides to support two major modules of the Comverse ONE product: Data Mediation and Roaming. This involves documenting new features, writing materials to support the sales team, and release notes to notify existing customers of product changes and enhancements.

Led efforts to convert the existing Lucent documentation and online help to the Comverse format and standards. Lucent Technologies – Columbus, OH Dec 2000 Mar 2002 Senior Technical Writer

Wrote lab instructions, user manuals, product specifications, and online help for RCM, a software solution designed to configure wireless networks and equipment remotely.

Wrote installation guides, user manuals, and troubleshooting manuals for ACTIVIEW, a telecommunications order management/ trouble management software solution.

Supported software development teams with documentation issues: including research, best practice proposals, user and task analysis, and documentation project management. CenturyLink (formerly Qwest Communications) – Columbus, OH Jul 1999 Oct 2000 Manager Production Communications

Led a team of 21 writers that support the Provisioning and Operations Organization in Columbus and Washington D.C. through coaching, training and administrative support.

Created process for the transition of new products from Marketing to assure that they were documented and trained before the product reaches the market.

Provided documentation support for process improvements by writing and updating Standard Operating Procedures training documents, production advisories, reference materials, and other documents.

Created training to support a variety of vendor-based certifications for companies such as CISCO, Alcatel, and Heikemian, and technologies such as TCP/IP.

Assessed hiring needs, interviewed and hired personnel, handled performance evaluations, and managed productivity for the writing team.

Produced and edited a monthly departmental newsletter that grew in readership from 300 to over 4500 in 6 months. Other Work Experience

Upper Arlington Lifelong Learning – Upper Arlington, OH Sep 2002 Jun 2009 Instructor

Taught a variety of creative writing and creative thinking classes. Some of the classes I teach are: The 15-Minute Writer

(How to Achieve Your Creative Writing Dreams in 15 Minutes a Day); Writing Flash Fiction (Stories Less Than 1,000 Words Long); Publication for Writers and Creative Thinking for Creative Writers.

Created training materials, exercises and workbooks to support these classes.

Maintained excellent instructor evaluation scores for all classes presented. Michael L. Wilson

200 Rainbow Drive NE

Lancaster, Ohio 43130



Bachelor of Arts, English, Ohio University – with honors

• Micro Center University - Management Training Program

• Implementing ISO 9000

• Lucent Learning: Project Management Tools and Techniques, Project Management Workshop Computer Experience

• Hardware: Microsoft Windows-compatible and Macintosh computers and components

• Software: Microsoft Word, Excel, PowerPoint, Visio, Outlook, SharePoint and Project; Adobe FrameMaker, Pagemaker, InDesign, Acrobat, Dreamweaver, RoboHelp; Corel Draw, Evernote, Skitch, WordPress, Google Sites, Google Drive and more

Other Information

Online Portfolio with Writing Samples – Additional writing samples can be provided upon request.

LinkedIn Profile –

Contact this candidate