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Customer Service Social Media

Forest City, North Carolina, 28043, United States
May 19, 2017

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Forest City, NC • +* (828) ***-**** • Twitter: @Catherine9592 Executive Summary

An enthusiastic individual looking for an opportunity to work with a great company to develop and enhance their social media strategy. To increase the company's visibility online through social media networks, create a community and regular engaging audience and increase conversions from traffic driven through social. A hard working, passionate person who is motivated by growth and progression - both personally and professionally. Proactive approach to solving problems. Attention to detail. Strong customer service and communication skills. Motivated and ready to start immediately. Work Experience

Client Management & Appointment Setting

ShowingTime • Chicago, IL • Jan 2016 - Sept 2016

Liaise with real estate agents and property brokers to schedule, confirm and cancel appointments. Set up property inspections and appraisals. Relay appointment and property showing details to homeowner.

Skills: Relationship management, incoming & outbound calls, customer service, data entry. Social Media Strategy Consultations

MySocialSuite • London, UK • Feb 2015 - March 2016 Onboard and host 30min-1hr social media strategy sessions with our small business and website owner clients. Evaluate the customer’s current social media activity and devise an action plan for improvement. Post scheduling, creative & content direction, campaign strategy (regular & seasonal), audience engagement, social to website conversion flow optimisation.

Skills: Social media strategy consultations, relationship management, outbound calling. Customer Support Representative

Ameridial • Forest City, NC • Jan 2014 - Dec 2015

Incoming and outbound calls to Medicare and Medicaid members to assist with current health care plans, billing assistance (upgrade/downgrade), switch providers and location based appointment setting. Responsible for handling all spanish speaking calls. Skills: Customer support, incoming & outbound calls, data entry, bilingual communication. Customer Support & Outreach

Emblem Health • New York, NY • Sept 2013 - Jan 2014 Bilingual healthcare representative responsible for corresponding with active Medicare and Medicaid members on their current plan. Advise members on upcoming procedures, set expectations, create referrals and communicate with caseworkers to resolve any to resolve any member issues.

Skills: Customer outreach, incoming & outbound calls, customer service, data entry. Education & Skills

EKG Technician (Electrocardiogram Technician)

Isothermal Community College • Spindale, NC • 2015 Certified EKG technician. Use electrocardiogram instruments to monitor the heart function of patients, administer EKG tests, records and analyzes results. High School Diploma

East Rutherford High School • Forest City, NC • 2013 Skills

Bilingual: Fluent in English & Spanish

Social Media Management

Customer Engagement & Management

Customer Support & Appointment Setting

Microsoft Office Suite & Google Apps (G+ Suite)

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