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Customer Care Teacher

Los Angeles, California, United States
May 19, 2017

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Los Angeles, Ca. 90020

M.Anthony Monteiro


Mar.2009-present Diversified Language Institute Los Angeles, Ca.


Teach grammar, conversation and listening skills to non-native English speakers.

Grade tests, classwork, and homework to assess language ability.

Create tests, assignments and lessons.

Coordinate lesson plan and assessments to adhere to standards and goals given by administration and federal accreditation guidelines.

Jan.2008-Jan.2009 Language Systems International Los Angeles, Ca.

E.S.L. Teacher

Taught conversation and listening skills to non-native speakers.

Taught Reading classes to non-native speakers.

Graded Tests, assessed students language ability.

Created tests, quizzes, and homework assignments.

Feb.2006-Dec.2007 Wilshire Language School Los Angeles, Ca.

E.S.L. Teacher

Taught conversational English to non-native English speakers.

Help to reinforce grammar, pronunciation, and U.S. slang & idioms.

Help students learn a multitude of U.S. customs and cultures.

Jan.-May 2005 Westat Rockville, Md.

Field Representative (N.A.E.P) L.A. Area

Implemented testing for No Child Left Behind program.

Coordinated with school administrators to ensure appropriate testing environment.

Achieved 90% success rate at multiple schools.

Sep.97-Jun.2004 Pomona U.S.D. Pomona, Ca.

Teacher/ Substitute Teacher

Taught English 4 yrs., Health 1 year, and 5- subject Opportunity Class.

Achieved 90% success rate for student matriculation into Public Schools from Alternative School.

Coordinated with School Administration, students, parents and Community to achieve state guidelines for education.

1999, 2001 (summer) Kaiser PermanenteFontana, Ca

Pc/LAN Adm. Asst.

Assisted with complete reorganization of Nurse Educational Files.

Worked with Administrators to efficiently reduce errors in computer hard files.

Performed all Office Clerical duties, (memos, scheduling, mailing, research, e-mail)


1992-93, 1995-96 University of New Orleans New Orleans, La

Studied Mass Communications.

Produced, Directed and Edited 10 min. silent Film, No Smoking(8mm)

Worked on minor Theatre Arts

1993-1997 C.S.U. San Bernardino San Bernardino, Ca.

B.A. Communications Studies (Radio, Film, Television)

Produced numerous Digital Video, 8mm shorts, and documentaries.

Video Short, Chess Poets, Honorable Mention C.S.U. Film Festival.


Knowledge of all MS Office programs.

Knowledge of field and in-studio video productions. (All Positions)

Knowledge of Customer Care for Restaurants (Marie Callendars, Souplantation, and U.N.O. Catering Services)

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