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Information Technology Field Service

Location:
Roanoke, Virginia, United States
Posted:
May 19, 2017

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KEY SKILLS

Technical Troubleshooting

Software & Hardware Installation

Complaint Handling

Security Permissions

Operating System Installs & Updates

Problem Diagnosis

TECHNOLOGY PROFICIENCIES

Software: MS Office(Word, Excel, Outlook, Access), LogMeIn, Dameware, Remote Access,HPSM

Browsers: Internet Explorer, Firefox, Chrome, Safari

Hardware: PCs, Laptops, Telephony, Printers, Routers, Modems, IPads, Tablets

Networking: LAN & VPN/Remote Connectivity, TCP/IP

Platforms: Windows, Apple, Android

EDUCATION

Virginia Western Community College, Roanoke, VA

Associate of Applied Science in Information Technology, 5/13 – 12/15

Network and Security Administration

WORK EXPERIENCE

Carilion, Roanoke, VA

Helpdesk Specialist, 7/11 – Present

Answer user phone calls, Password resets, Installation of software, HPSM ticketing system, Remote access

ABS Technology (Carilion), Roanoke, VA

Install Technician, 4/16 -7/16

Install hardware (PC/Monitor), Configure PC, Install software, Field Service work

Autoplus Auto Parts(Contract Work), Roanoke, VA

IT Support Technician, 9/15 – 12/15

PC conversions - Windows Domain, Configuration of e-mail accounts, Configuration and troubleshooting of PC issues,

Network configuration and maintenance, Password reset

Center in the Square, Roanoke, VA

IT Intern, 3/15 – 7/15

Installed new or upgraded current operating systems. Installed new hardware and software. Had to troubleshoot hardware and software issues. Executed user passwords and security permissions for employees. Joined computers to domains and had to troubleshoot connectivity issues.



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