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Information Technology Field Service

Roanoke, Virginia, United States
May 19, 2017

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Technical Troubleshooting

Software & Hardware Installation

Complaint Handling

Security Permissions

Operating System Installs & Updates

Problem Diagnosis


Software: MS Office(Word, Excel, Outlook, Access), LogMeIn, Dameware, Remote Access,HPSM

Browsers: Internet Explorer, Firefox, Chrome, Safari

Hardware: PCs, Laptops, Telephony, Printers, Routers, Modems, IPads, Tablets

Networking: LAN & VPN/Remote Connectivity, TCP/IP

Platforms: Windows, Apple, Android


Virginia Western Community College, Roanoke, VA

Associate of Applied Science in Information Technology, 5/13 – 12/15

Network and Security Administration


Carilion, Roanoke, VA

Helpdesk Specialist, 7/11 – Present

Answer user phone calls, Password resets, Installation of software, HPSM ticketing system, Remote access

ABS Technology (Carilion), Roanoke, VA

Install Technician, 4/16 -7/16

Install hardware (PC/Monitor), Configure PC, Install software, Field Service work

Autoplus Auto Parts(Contract Work), Roanoke, VA

IT Support Technician, 9/15 – 12/15

PC conversions - Windows Domain, Configuration of e-mail accounts, Configuration and troubleshooting of PC issues,

Network configuration and maintenance, Password reset

Center in the Square, Roanoke, VA

IT Intern, 3/15 – 7/15

Installed new or upgraded current operating systems. Installed new hardware and software. Had to troubleshoot hardware and software issues. Executed user passwords and security permissions for employees. Joined computers to domains and had to troubleshoot connectivity issues.

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