SUMMARY

Experienced Information Technology (IT) professional committed to maintaining cutting edge technical skills and up-to-date industry

knowledge specializing in systems analysis, project management, and software testing/implementation.

AFFILIATIONS

Member of Project Management Institute (PMI) - Central VA Chapter

CORE COMPETENCIES

Project Planning and Execution Systems Analysis

Requirements Discovery Process Improvement

PMO Governance Software Testing

SDLC, Waterfall, Agile Training and Development

Stakeholder Management Software as a Service (SaaS)

CERTIFICATIONS

Project Management Professional (PMP) - 1883332

ACCOMPLISHMENTS

Successfully led project management efforts for a portfolio of eleven projects for Human Capital Management system

implementations and data migrations

Standardized Documentation Management and change control of processes, checklists and templates for Source Data Analysis

Team (SDAT) utilizing Configuration Management (CM)

Led efforts to implement Redmine Project Management System (PMS) for Source Data Analysis Team (SDAT)

Spearheaded efforts to rollout AtTask (WorkFront) Project Management tool for Migrations teams

Obtained Dayforce Human Capital Management (HCM) certifications in Benefits, Time and Attendance, and Payroll in

support of software implementations

EDUCATION

Master of Science in Leadership from Embry-Riddle Aeronautical University (Dec. 2017) - GPA 4.0

Bachelor of Science in Computer Networking from Strayer University (2007)

Associate of Applied Science in IT Networking & Security Management (2005) GPA 3.8

Graduated Magna Cum Laude

WORK HISTORY

Systems Analyst, 12/2014 to 01/2017

Southeastern Computer Consultants, Inc Dahlgren, VA - Tactical Tomahawk Weapons Control Systems (TTWCS)

Monitored developing software builds, analyzed and evaluated all system enhancements and candidate change packages (CCPs)

for logistics impacts. Responsible for tracking and reporting status of all SDAT tasking to leadership on a weekly basis.

Maintained SDAT Integrated Master Schedule (IMS) updates using MS Project 2013.

Coordinated and facilitated weekly planning meetings, daily Sprints, and review meetings/process improvement.

Managed stakeholder expectations; provided regular status updates. Developed, tracked, and communicated project plans;

managed risks, issues, and change logs.

Participated in meetings as required; Change Review Board (CCB) meetings, Technical Exchange Meetings (TEMs), Products

Status Meetings, Team meetings, working groups, and other meetings as necessary.

Collected and analyzed design and engineering data which is provided to Integrated Logistics Support (ILS) product developers.

Researched and provides ISS documentation content updates.

Participated in ISS Build Readiness Tests (BRTs) and Interactive Courseware (ICW) Build Confidence Tests (BCTs).

Developed User Impact Documents (UIDs), provided the ILS community with an understanding of the changes made by (Change

Candidate Packages) CCPs.

Performed research and investigated potential Logistical Impact for LITS issues.

Conducted desk checks and lab verification of ISS (Interactive Support System) procedures.

Participated in ICW lesson storyboard reviews and validation/verification process for Product Data Tracker (PDT) products.

Provided Multi-media Tutorial (MMT) development support by, reviewing storyboards, and performing comment verification

prior to formal delivery.

Developed ISS prompts for new system builds.

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grace jones

Fredericksburg, VA 22407 C: 540-***-**** ac0dxp@r.postjobfree.com

Participated in creating, reviewing, and updating Source Data Analysis Team (SDAT) processes and Tomahawk procedures.

PMO Segment Lead, Project Manager, Implementation Consultant, 08/2013 to 12/2014 (Remote position)

Ceridian Saint Petersburg, FL

Provided oversight of projects, led PMO initiatives (project governance) for migrations segment, and participated in mentor

program for project managers and partners.

Initiated, planned, and led multiple, complex implementation projects in a SaaS environment, driving contract compliance from

the sales transition through implementation, transitioning to the support team post production.

Led multiple teams of cross functional, cross product resources while adhering to project management standards, and responsible

for the successful delivery of quality products and services. Led all stages of the implementation life cycle including planning,

discovery, design, configuration, and deployment.

Led PMO initiatives for Migrations teams as segment lead and contributed to establishment of PMO best practices, defining

project management processes, and establishing data governance processes.

Served as resident AtTask Subject Matter Expert (SME).

Coordinated project and client management responsibilities, participated in working and discovery sessions and provides rollout

support.

Built and maintained strong and effective working relationship with clients, and accountable for deliverables, timeline, as well as

coaching the team to success.

Ensured a seamless transition from sales to implementation phase, and implementation to support phase.

Drove contract ownership by ensuring Implementation terms and obligations were met, tracking all aspects of client accounts.

Communicated status to internal/external stakeholders including executives to provide on-time, within estimates, quality

deliverables that meet product expectations and customer satisfaction.

Managed risks and mitigation strategies to ensure the readiness of the organization to support the implementation process and

deliverables; performed gap analysis.

Applied functional and technical expertise to effectively elicit and define requirements, design solutions, perform system

configuration, and conduct unit and integration testing; provided support, and guided client user acceptance testing (UAT) and

coordinated client training and organizational change management during deployments.

Collaborated with the project team, internal partners, external client, and third parties to ensure the successful delivery of the

Dayforce Human Capital Management (HCM) system.

Managed project scope and Change Requests for requests outside of Statement of Work (SOW).

Validated data in SQL DB, ran scripts, created and modified XML transformers for integration and development of custom forms.

Developed automated workflows manipulating objects as needed in support of client business processes.

Conducted interviews for Project Management and consulting candidates and made hiring recommendations to hiring manager

(Director of Migrations).

Mentored/trained new project managers and partners on roles and responsibilities and project management tools (AtTask) and

participated in development and execution of project audits.

Provided training as needed on various topics in appropriate forums; conducted internal, external and partner training.

Produced documentation and presentations as needed.

Participated in planning and execution change management efforts for assigned clients.

Coordinated with systems partners to finalize designs and confirm requirements.

Established compatibility with third party software products by developing program for modification and integration.

Ensured network, system and data availability and integrity through preventative maintenance and upgrades.

Project Task Manager, Sr. Test Engineer, 01/2011 08/2013

General Dynamics Information Technology Warrenton, VA

Performed a variety of administrative and analytical tasks as delegated by the Program Manager in support of the Healthcare

Quality Improvement System (HCQIS) contract, for Centers for Medicare and Medicaid Services (CMS).

Developed plans and schedules, and monitored tasks to meet contractual requirements for assigned projects.

Participated in establishing and defining program plan requirements.

Monitored and report performance against plans to ensure compliance with contractual, cost, and schedule objectives.

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grace jones

Fredericksburg, VA 22407 C: 540-***-**** ac0dxp@r.postjobfree.com

Interacted regularly with the program team, subcontractor employees, and other industry representatives to ensure compliance

with customer requirements.

Managed and tracked Infrastructure Software Upgrades for CPU patching, hardening scripts, Solaris, Apache, & Weblogic

upgrades.

Managed Veritas to Oracle ASM migration/ZFS file conversion.

Facilitated meetings and conference calls in support of assigned projects, involving all necessary stakeholders.

Created and maintained artifacts relating to projects as assigned, and participated in execution of project audits.

Directly supported the Program Manager with special tasks in relation to the program, taking the lead on tasks as needed to

ensure timely completion.

Led efforts, and develop new processes and procedures in support of producing a Global System Release (GSR) Build document

for all releases in the production environment.

Managed maintenance weekend planning for all functional teams (Unix, Network, Wintel, Middleware) within the HCQIS data

center for all environments in software life cycle; DEV, Test, VV, ITF, Production.

Responsible for documentation management, served as Sr.

technical editor; baseline documents, create white papers, routed documents through approval process, update and maintain

master documentation spreadsheet while adhering to processes when routing baseline documentation for approval.

Maintained Process Asset Library in SharePoint website for Project Management Office.

Created, updated, and maintained process and procedures, presentations, templates, and other documentation as needed.

Identified opportunities and make recommendations for process improvements.

Implemented and maintained IT Service Catalog in support of CMMI Services model.

Member of the Process Steering Team, participated in Technical Working Groups (TWGs)

Verification and Validation (VV) software testing of Government applications and related activities following approved

organizational CMMI processes and procedures.

Participated in readiness calls for clarification of business requirements in preparation for testing.

Conducted research for test case writing preparation, and ran test cases for assigned projects.

Created quality and accurate test plans and test cases and test scripts in Quality Center for Government applications in a three tier

web application architecture environment.

Performed peer review; create, update and modify .xml documents and test cases as required for testing.

Participated in black-box testing, smoke testing, functional testing, integration testing, system and regression testing in VV

environment.

Contributed to Enterprise Task Force team by performing Verification and Validation of production fixes in allotted timeframe in

production environment.

Communicated regular status updates and managed defect status findings and results, reviewed and updated final reports, and

complete QA Project Audit checklists.

Performed MC, AAC, and AC duties and defect management for select projects as assigned.

Documented lessons learned, attend technical round tables, and perform other duties as required.

Participated in TWGs as required, develop and document departmental Best Practices, and make recommendations for

departmental process improvements.

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