CRAIG BROOKHOUSE (CSM, SSM)

*** ***** *** **** ****** Road Valparaiso, Indiana 46383

C 219-***-**** H 219-***-****

ac0drp@r.postjobfree.com www.linkedin.com/in/craig-brookhouse-Agile-Am-I

SUMMARY

A resourceful, detail-oriented, dedicated IT professional with demonstrated experience in servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, Agile, Scrum ceremonies, process improvement as Scrum Master. Additional proven proficiencies include project management, SDLC, schedule management, programming, system development migrations, implementations, troubleshooting, presentations, end-user support, data management, training and development, process improvement, technical operations, and platform management as a senior application developer. Displays strong organizational and analytical characteristics in order to create optimized solutions and improve workflow processes. A highly motivated and innovative leader who empowers an organization to create top-notch and user-friendly technical environments while enabling optimal productivity. Certified Scrum Master and SAFe 4.0 Scrum Master

TECHNICAL SKILLS

CSM SSM Java Java Batch Spring HTML MS Project Excel Word PowerPoint SharePoint Cvent RAD Eclipse J2EE DB2 SQL Spufi Princeton PowerBuilder C.I.C.S. COBOL EZTrieve SAS JIRA GitHub::

EXPERIENCE

BlueCross BlueShield IL,MT, NM, OK, TX, Chicago, Illinois

Senior Web Application Development Specialist /Scrum Master 2006-2017

Scrum Master during redesign of Web based Insurance Enrollment Application. Facilitated sprint planning, daily stand-up, sprint review and retrospective ceremonies, recorded burn down charts, team collaboration, and management status communications. helped remove impediments and resolved conflicts

Scrum Master during referral tracking system, facilitated sprint planning, daily standup, sprint review, helped remove impediments, collaborate with product owner to assist with prioritization and grooming of backlog

Shadowed Senior Scrum Master receiving agile coaching during a large scale project replacing large claims adjudication system.

Attended several Agile and Scrum Master Training Sessions, Certified CSM

Developed project plan, task and team resource plans, and management status communications and led team of developers and testers through defect reduction workstream process.

Project Lead for medical loss ratio project, collaborating with multiple teams providing solution to solicit and collect regulatory information from employers and report regulatory information to leadership team for government reporting.

Supervised multiple development teams during projects for client-facing Eligibility system from legacy Java to portal functionality with new GUI.

Project Lead for Medicare Secondary Payer process, working with several teams to solicit and enter employers Medicare Secondary Payer information, supervised developers to create portal process to current web application to record employer responses. Provided reporting and status communications to lead management.

Prepared and presented project documentation relevant to weekly leadership team stakeholder meetings.

Supported marketing teams, involving use of Cvent, including how to create and maintain events, set up internal event calendars, create custom events and reports, and send invitations and reminder emails. Utilized Batch Java programming and Cvent API to pass attendance and event data to internal systems. Knowledge of enterprise application integration, Web Method, cloud computing technology

Team Lead, 2000-2005

Facitlitated requirement gathering sessions, managed project resource and task assignment plan for automated enrollment transaction application.

Supervised/Led team of developers, communicated status to management. Facilitated presentations and presented process improvement ideas to dev and business teams.

Collaborated with business and developer team during system life cycle,, providing analysis, and designing solutions for account-specific requirements and issues as well as new regulatory requirements.

Working with DBA’s and upper mgmt., led team of developers to enhance system, providing refinements to create efficient code allowing greater transaction throughput.

Designed functionality and supervised programming staff to develop error-processing system, providing guidance and allowing inexperienced programmers valuable experience. Instrumental in analysis, design, and implementation of daily file processing to existing monthly process.

Programmer Analyst Bluestar Membership Development, 1996-2000

Developed personal information, student certification, HIPAA Inbound, and member-list dropdown processes for membership enrollment system. Assisted others to develop member address, report request, and HIPAA Outbound processes.

Maintained membership processes, including I.D. Card, member benefit, characteristics, Medicare, and task work queue.

Collaborated with business to analyze, design, and implement solutions for HIPAA processing.

Maintained account-level corporate product processing, HMO clinic eligibility list, Medicare Screen.

ADDITIONAL EXPERIENCE

METRA, Chicago, Illinois, Senior Programmer Analyst, 1988-1996. Designed and developed solution for disadvantaged business enterprise application tracking system. Analyzed and developed interface between rail material inventory system with payroll system, using Kronos. Performed analysis and created interface between external package purchase order system with in-house-developed rail material inventory system. Processed tapes to create marketing mailings to solicit prospective customers.

Clerk of Circuit Court of Cook County Developer 1994-1996, developed reports, menu system, cics search screens for judges

EDUCATION

FERRIS STATE UNIVERSITY, Big Rapids, Michigan

B.S., Data Processing/Information Systems, 1988

CERTIFICATIONS

Professional Scrum Master, 2014, recertified 2016

SAFE certification SSM 2017

PROFESSIONAL DEVELOPMENT

Agile, 2009-2017

Portal, 2009

AFFILIATIONS

SAFe SSM (Only Certified SSM)

Scrum Practitioners

Scrum Alliance

Agile and Lean Software Development

Ferris State University Alumni Association

Agile

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