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Customer Service Manager

Location:
Las Vegas, NV
Posted:
May 18, 2017

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Resume:

ARNEL AVILES BAUTISTA

**** **** ***** ****** **** 1131, Las Vegas, Nevada, 89147

Tel. Nos 702-***-**** Mobile # 502-***-****

Email: ac0dq3@r.postjobfree.com

Objective:

Any position that my working experience can be used

Profile:

Knowledgeable in Microsoft Word, Excel, QuickBooks and other accounting Software

A broad knowledge of diverse departments and overall corporate objectives

A strong team builder, able to delegate effectively, provide support and leadership, and promote a cohesive team environment

Passionately committed to producing the best results

Work Experience:

A. United States of America

Grocery Conditioner Associate, Kroger Middletown

February 18 to March 29, 2017

Primarily provides customer service.

Additional job duties include stocking shelves.

Maintaining a clean work environment, assisting in sales.

Maintains proper store protocol, merchandise inventory, loss prevention tactics, and customer interaction skills.

Customer Service Manager, (CSM), WALMART Super center - Middletown

August 1 2015 to February 3, 2017

Improve customer service experience, create engaged customers and facilitate organic growth

Performs cashier responsibilities

Take ownership of customers issues and follow problems through to resolution

Develop service procedures, policies and standards

Keep accurate records and document customer service actions and discussions

Analyse statistics and compile accurate reports

Recruit, mentor and develop customer service agents, cashiers and other front end associates and nurture an environment where they can excel through encouragement and empowerment

Keep ahead of industry’s developments and apply best practices to areas of improvement

Control resources and utilize assets to achieve qualitative and quantitative targets

Maintain an orderly workflow according to priorities

Sales Floor Associate, TARGET Middletown

July 1 2015 to September 30 2015

Primarily provides customer service.

Additional job duties include stocking shelves.

Maintaining a clean work environment, assisting in sales.

Performing cashier responsibilities.

Maintains proper store protocol, merchandise inventory, loss prevention tactics, and customer interaction skills.

B. Philippine Business establishment and Corporations

Office Controller, KAIZEN ORGANIZATION INC.

July 2011 to Oct. 31 2014

Responsible in the Management of the finance function and overseeing the finance team;

Preparation and evaluation of budgets, forecast and cash flows ;

Maintenance of Financial ledgers and accounting processes;

Preparation of Monthly Consolidated balance sheet; timely production of statutory and internal financial reports, provides analysis of Financial Data ;

Ensure that the accounting systems and internal controls are implemented and maintained ;

Overseeing the Payroll process;

Maintaining adequate financial information for proper administration of corporate funds and other intangible properties;

Assist in policy formulation and system design; assist management committee to identify business opportunities and spot competitive nuances in the market and subsequently used this information to develop strategic moves to thwart competition

Coordinate with other departments/business unit of the company for proper management technical support. Responsible in the formulation and strategic integration of all HR and Administrative functions inclusive of physical asset management, recruitment, selection and placement, communications and employees relations, compensation and benefits administration, employee performance and conduct, employee recognition, and delivery of basic employee service

Ensure fair and just treatment of employees in the different subsidiaries according to policies and procedures, accepted professional practices and overall Corporate vision, Mission and Core values

Finance and Accounting Manager, SOLUTIONS INSURANCE BROKERS INC.

January 2007 to July 2011

Responsible in maintaining adequate financial information for proper administration of corporate funds and other intangible properties and timely reporting to the management and compliance to statutory requirements;

Responsible for the preparation and review of budget for proper reconciliation,

Assist in the Policy formulation and system design; coordinate with other departments/business unit of the company for proper management technical support.

Develop and enforced practical, but adequate internal controls to safeguard the company’s assets against possible losses or pilferage;

Responsible in designing efficient and effective process of documenting the transactions in the books of accounts for timely reporting requirements by the management and external users;

Finance and Administration Manager, PHILAND GROUP OF COMPANIES

September 2002 to December 2006

Performs the overall planning, implementation, co-ordination and monitoring for the completion of all Financial matters of the Holding Co. and its affiliated subsidiaries;

Devise / design tools and strategies for the efficient and effective conduct of all the services provided by affiliated subsidiaries.

Provide, maintains and upholds the required professional standards in reporting the Holding Co. and its affiliated subsidiaries;

Responsible in the in the formulation and strategic integration of all HR and Administrative functions inclusive of physical asset management, recruitment, selection and placement, communications and employees relations, compensation and benefits administration, employee performance and conduct, employee recognition, and delivery of basic employee service.

Comptroller, GROUND-AIR LOGISTIC CORP. HOLDING CO.

August 1998 to August 2002

Performs the overall planning, implementation, co-ordination and monitoring for the completion of all Financial matters of the Holding Co. and its affiliated subsidiaries;

Devise / design tools and strategies for the efficient and effective conduct of all the services provided by affiliated subsidiaries.

Provide, maintains and upholds the required professional standards in reporting the Holding Co. and its affiliated subsidiaries;

Conducts market and feasibility studies to identify business opportunities and spot competitive nuances in the industry and subsequently used this information to develop strategic and/or corrective measures to thwart competitions.

Represents management in Collective Bargaining Agreement (CBA) with Labour Unions.

COMPTROLLER / GENERAL SALES MANAGER (Con-current), FILTRUCK SALES AND DEVELOPMENT CORP.

January 1996 to July 1998

Responsible in maintaining adequate financial information for proper administration of corporate funds and other intangible properties and timely reporting to the management and compliance to statutory requirements;

Prepare and evaluate budget for proper reconciliation, policy formulation and system design;

Responsible in conducting marketing studies needed in the sales forecast to be supplemented with the necessary policies, plans and strategies required;

Monitors, evaluate and develop marketing program to insure its efficiency and effectiveness in the implementation;

Responsible for the acquiring and closing of contracts with regards to handling Corporate Accounts.

Operations Manager, TRANSNATIONAL DEVELOPMENT INC. (An Affiliate of FILTRUCK)

August 1997 to July 1998

Accounting Manager, FILTRUCK SALES AND DEVELOPMENT CORP.

July 1995 to December 1995

Plant Controller, LEY CONSTRUCTION AND DEVELOPMENT CORP.

August 1993 to June 1995

Credit and Collection Manager, STERLING PAPER PRODUCTS INC, STRAIGHTLINE INC., CENTRAL BOOKSTORE

January 1991 to July 1993

Audit Manager, FOUNDATION SPECIALISTS INC.

September 1987 to December 1990

Bookkeeper / Accountant, TECHMASTER CONSTRUCTION CORP.

September 1986 to September 1987

Sr. Audit Examiner, PHILIPPINE SAVINGS BANK

January 1982 to August 1986

Education and Training:

Bachelor of Science in Commerce (BSC) Major in Accounting, Far Eastern Universitiy,

(Philippines)

Training on Corporate Frauds, Carlos Valdez Co.

Audit of disbursements, Commission on Audits (Phils.)

Allen Management training for Managers, SPPI and Allen Management Consultants

Credit and Collection Management, Credit Management Association of the Philippines (CMAP)

Sales and Marketing Strategies, Asia Executive Resources Inc.

Credit and Collection Management, Asia Executive Resources Inc.

Comprehensive seminar on withholding tax, SGV and Co.

License and Certification:

Certified Public Accountant (CPA) Philippines.

License # 0062798 (issued April 2015 to April 2018)



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