Svitlana Styekol'shchykova

*** ********* ****. *********, ***** Island, 02861 401-***-**** ac0dpf@r.postjobfree.com

Work Experience

ARC OF NORTHERN BRISTOL COUNTY, ATTLEBORO, MA

Direct Support Staff, Apr 2006 – Present

Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.

Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.

Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care.

Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.

Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.

Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.

Provide clients with communication assistance, typing their correspondence or obtaining information for them.

FINAL TAILORS, NORTH KINGSTON, RI

Customer Service, Jul 2004 – Jul 2005

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Check to ensure that appropriate changes were made to resolve customers' problems.

Education

DNEPRORUDNY SCHOOL NUMBER1, DNEPRORUDNY, ZAPORIZHIA

High School Diploma, May 1987

UNIVERSITY OF ECONOMICS, KIEV

MBA in Economics, May 1995

Additional Skills

Languages: Russian, Ukrainian, Cape Verdean Creole, Portuguese, French

Communication

Certifications

Medical Coding and Billing, Tri-County Regional Vocational Technical School, 80 hour medical billing and coding program utilizing ICS-10, CPT (2016)

University of Rhode Island, LEAP Program (2013-2014)

Rhode Island College, ESL Classes (2012-2013)

CPR

First Aid

Non-Violent Management of Aggressive Behavior (NVMAB)

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