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Customer Service Manager

Location:
Denver, CO
Posted:
May 18, 2017

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Resume:

Shelby Lute

***** ******** **

Parker CO, *****

Cell: 720-***-****

Email: ac0dn0@r.postjobfree.com

Summary

As an enthusiastic self-starter with great organizational skills and a high attention to detail I’m seeking an entry level position that will challenge me and allow me to prove that I am an asset to any company.

Education

Metro State University, Denver, Colorado

Major Concentration: Biology

2011-2013

Mesa State College, Grand Junction, Colorado

2009-2010

Ponderosa High School, Parker, Colorado

2005-2009

Experience

Meridian Medical Staffing, Inc – Staffing Accreditor

February 2017

This professional position is responsible for the implementation/coordination of the accreditation process in accordance with established ACCET standards, policies, and procedures. The Accreditation Coordinator reviews private postsecondary institutions to assure quality training and compliance with accreditation standards. The position reports to the Associate Executive Directors and the Executive Directors.

Core-Mark- Human Resources Coordinator.

August 2016 - November 2016

Receive and categorize applications. Process backgrounds and arrange drug screens for eligible applicants. Receive calls from employees and applicants and relay accurate information on a case to case basis. Assist HR Generalist and Manager with paperwork such as terminations, bonuses, vacation payments. Run new hire orientation, and enter all new hire information into various systems. Filing of tax and identity information. Update safety protocols and inform workers of changes. Review and complete projects for regulatory compliance, research into practices ensuring compliance. Maintain break room bulletins with relevant information about new procedures, upcoming events and safety scores.

King Soopers - Overnight Grocery Stocker

June 2016 – July 2016

Receive, verify and stock daily shipments of inventory. Manage overstock at a minimum to maintain customer service satisfaction and sales goals. Assist late night customers in finding and purchasing items. Typical responsibilities include working with a team to unload trucks, sort inventory and fill shelves, Communication with managers and inventory programs when stock is low or out. Manage labels for sales. Create displays and promotional sections for increased sale. Manage cleanliness of store overnight, including but not limited to basic maintenance and trash duties. Trained to use pallet jacks and trash compactors/ bailers.

McDonald’s - Assistant Manager

May 2014 – March 2016

Ensure that everything is under control during shifts. Typical responsibilities include overseeing all operations from greeting customers to the quality and speed of service in the restaurant. Taking responsibility for overseeing that maintenance of equipment is carried out, keeping track of store’s inventory and monitoring the quality of products supplied, financial responsibility for cash in the store, closing and opening duties, and crew training. Specialized in customer service management and employee training and participation in customer service activities.

Nanny (Child Care)

May 2007 – August 2009

Provided child care after school and full time during breaks, including summer break, for a family with 3 children. Services included daily monitoring and activity planning to occupy and engage 3 children ranging in age from 3 to 12.

Achievements

Theatre Honor Society: 2006, 2007, 2008, 2009

Volunteer Experience

Community service for Elder Care

Community Theatre

Proficient in CPR and first aid for all ages and pets

Interests/Activities

Tutor for English

Computer Skills

Proficient with Microsoft Word, Excel, and PowerPoint and internet research



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