VICKI L. BOSEMAN

**** ***** ***** ***** *******, Georgia 30034

Cell: 404-***-**** Email: ac0dca@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Seasoned IBM professional with over 20+ years of experience in administering technical product and infrastructure support for confidential IT projects; Subject matter expert in root cause analysis and integrating application solutions for business processes that define system scope and objectives; Demonstrated ability to identify opportunities for process improvement, management control of work of automation; Bilingual in English and Conversational Spanish

CORE COMPETENCIES

Research Troubleshooting Disaster Recovery Programming

Data Conversion System Availability Terminal Emulation Cost Analysis

Training/Development Job Scheduling Problem Resolution Reporting

Change/Release Management Inventory Control Social Media Vendor Relations

EDUCATION

CLARK ATLANTA UNIVERSITY Atlanta, Georgia

Masters of Business Administration - Decision Sciences/Information Systems May 2001

AUGUSTA COLLEGE Augusta, Georgia

Bachelor of Business Administration June 1993

Associate of Applied Science – Data Processing June 1992

COMPUTER AND SOFTWARE KNOWLEDGE

Console

Facebook

LinkedIn

MIMIX

Scheduler

Showcase/Query

Varsity Logistics

Barracuda

Intranet Portal

Microsoft Access

Litmos

Pinterest

SharePoint

StayLinked

ePace

JD Edwards

Microsoft Excel

Lynda.com

Robot

Twitter

WASP

EZVIEW

Kace

Microsoft Word

Rolodex

TL Ashford

Windows AD

PROFESSIONAL EXPERIENCE

MILLER ZELL, INC Atlanta, Georgia

JD Edwards Support Analyst I October 2006 – Present

Assist Vice President of IT with process renewals of Third Party software and temporary hardware maintenance/disaster recovery license agreements. Conduct vender assessments via quality assurance activities such as peer/code reviews. Provide hardware/software support for desktop systems assigned to departments such as Finance, Procurement, and Human Resources/Payroll; Serve as the liaison between the system users and Programmers to help design and develop applications. Assist in logistical support for over $10 Million in inventory and capacity planning of multiple production networks; Respond to after hour reporting emergencies for remote installers and international employees. Perform key card clearance issues for new hires and dismissals. Orchestrate daily, monthly and quarterly system backups to capture all transactions

Serve as the Disaster Recovery Project Lead on JD Edwards upgrade A73 to A92. Plan and prepare team members Software Support Manager, Developers and Analysts in moving and testing production data to High Availability System in the event of a Disaster and the system becomes inaccessible

Migrated Development and High Availability Server to new AS/400; 2009, 2014. Migrated Production and Business Intelligence Server to new AS/400; 2010, 2015

Shaped and maintained Departmental Policies and Procedures on SharePoint site. Employees were able to use this central location to access company knowledge base and research resolutions for FAQ’s

RAILCAR MANAGEMENT, LLC Atlanta, Georgia

Change Management Coordinator September 2005 – July 2006

Directed change control process for product development; Assisted in emergency production updates; Rolled out of major product releases; Recorded changes in the management processes and in activities related to the release of product updates to promotion. Worked with developers and operations in maintaining company standards while managing the project life cycle from development to production from a change management perspective

THE HARTFORD-OMNI INSURANCE Atlanta, Georgia

AS/400 Systems Administrator August 2002 – August 2005

Administrator of IBM e720’s & i825; Maintained hardware and software support for internal (500) and external (3000) users accessing two AS400's 720 and one AS400 i825 3 Logical Partition. Created and edited departmental/position specific user profile specifications which included the permission to add, change or delete system objects; Audited Journal Receivers and saved to tape on a weekly basis; Supported several FTP projects by requesting IP addresses, user names and passwords from the vendors involved; communicated to the firewall, DMZ or PGP permissions and setup for the Network Team

Co-Editor of a departmental monthly "Technically Speaking" newsletter. Publication contained computer related training tips, software announcements and hardware purchases

Spearheaded a project for MICR Laser Check Printing. The information gathered was used in a Cost-Benefit Analysis for the Vice President of Information Technology

Played integral role in mock disaster and successfully recovered company's core businesses on an AS/400 640 within 12 hours at our safe site; Planned fire drills and escaped routes for 400+ employees on 5 floors

Installed 13 disk drives to enhance storage efficiency and minimize cost for the Production system (AS400 720) and eight disk drives to the development system. Executed cumulative and corrective service Program Temporary Fixes (PTF’s) to production and development systems.

CERTIFICATIONS

GLOBAL KNOWLEDGE Atlanta, Georgia

Backup, Recovery and Media Services for IBM November 2014

THE 400SCHOOL Atlanta, Georgia

System Administration and Control Workshop February 2013

NEW HORIZONS Atlanta, Georgia

Completion of Training for Word 2007 and Excel 2007 March 2007, July 2009, April 2011

HELPSYSTEMS Atlanta, Georgia

Completion of The Basics and Operations May 2011

THE INTEQ GROUP Atlanta, Georgia

Completion of Business Systems Analysis Training Course February 2012

VARSITY LOGISTICS Atlanta, Georgia

Technical Training June 2008, May 2011

BRIJ UNIVERSITY JD EDWARDS TRAINING Atlanta, Georgia

JD Edwards Payroll: W2 and Year-End Processing-A7.3 November 1997

JD Edwards W-2 Year End Payroll December 1996

JD Edwards Technical Foundation September 1994

IBM AS/400 Advanced System Operators Workshop October 1994

AWARDS AND HONORS

MZ Toastmaster Competent Communicator Award

TRAINING TOPICS

Disaster Recovery

Emergency Procedures

IBM Backup, Recovery, & Media Services (BRMS)

Nightly File Backups

ASSOCIATIONS AND AFFILIATIONS

National Black MBA Association, Member of Marketing/PR Committee Co-Chair of IT & Marketing, 2010, MZ Toastmasters International, VP of Education, President, June 2009, United Way Worldwide, Atlanta Habitat for Humanity 2016

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