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Manager Customer Service

Location:
St. Louis, Missouri, United States
Salary:
40,000 per annum
Posted:
May 19, 2017

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Selina I. Paszkiewicz

**** ***** ******

St. Louis, MO 63116

Phone 618-***-****

Objective

To obtain a challenging position as a retail cashier or as an accounting clerk with a progressive organization.

Education 1971 – 1975 Belleville High School East Belleville, IL General Studies in Business

Interests and

activities

Reading, music, and cooking.

Work experience June 2006 - Jan. 2017 City of St. Louis St. Louis, MO Account Clerk II

Process B ank Batches received in Lock Box.

Verify invoices received from medical billing companies submit for payments to Fiscal Manager.

Process refunds to Patients, [Insurances, Medicare and Medicaid. Produce refund letters and payment vouchers, submit to Fiscal Manager. Log processed refunds on Excel worksheet to be reconciled with General Ledger

Print monthly Financial Reports checklist. Verify and log the date each report, bank statement and all backing was received. As each report is completed note that date on the checklist. Submit report to Fiscal Manager and have Fiscal Manager initial check list. Print Middle of Month Cash Revenue Report use to redistribute payments received from a holding account into the correct accounts. Submit to Fiscal Manager.

Print End of Month Cash Revenue Report use to redistribute payments received from a holding account into the correct accounts. Submit to Fiscal Manager.

Print the Total Month Cash Revenue Received and the Credits Card Revenue Received use to produce multiple reports and submit to the Fiscal Manager.

The General Ledger is received from FDHQ Fiscal Services. Reconcile the Revenue Received, Refunds processed, Invoices paid and Miscellaneous Cash payments. Produce the General Ledger Reconciliation Report and submit it to the Fiscal Manager. Accounts sent to collections are furnished by the billing company; payments, costs and inactive accounts are received from a collection company. Record all information on the Collection Statistics report and submit it to the Fiscal Manager.

Produce the New System Roll Forward Report and submit it to the Fiscal Manager.

Produce the Monthly Revenue Report and Charts and submit it to the Fiscal Manager.

Produce the US Bank Reconciliation Report and submit it to the Fiscal Manager.

Produce the UMB Reconciliation Report and submit it to the Fiscal Manager.

Position Summary

Maintain accurate and concise monthly, quarterly and annual financial reports in a timely manner. Process refunds in an accurate and timely manner. Produce Excel worksheets as needed for additional financial information whenever required. Provide superior and quality customer service.

Sept. 2000 - June 2006 Cass Commercial Bank Bridgeton, MO Teller

Promotes and maintains positive relations with all contacts, customers and potential customers:

Complies with all department and company policies and procedures. Contributes to the fulfillment of department and company objectives and goals.

Performs as a team member in allocating and coordinating the work flow. Responsible for participating in the training of new employees and in answering co-worker questions.

Involved in ordering, receiving, verifying, and distributing cash. Operates a teller's window to serve the bank's customers by: Accepting retail and/or commercial deposits, verifying cash and endorsements and giving customers their receipts.

Identifying customers and cashing checks, or referring customers to an officer for authorization to cash checks.

Accepting savings deposits and withdrawals, verifying signatures. Providing additional customer services including Cashiers Checks, Savings Bonds, and Travelers' Checks

Balances cash daily

Accepting payments for all type of loan accounts

May be responsible for bank opening/closing.

Open and Close Vault

Promotes the bank's products and services; consistently cross-sells bank products at every opportunity.

Makes concentrated effort to solve customer problems. POSITION SUMMARY

Provides superior and quality customer service. Provides customers efficient and accurate transaction processing. Sells the Bank's products and services. Provides customer referrals for new products and services on a daily basis.

Sept. 1999 – Sept. 2000 Argosy Gaming Co. Alton, IL Main Bank Cashier

Balanced funds received from vault

Maintained customer service

Payout of jackpots

Conducted funds transfers

Balanced and filled cash buys

Maintained detailed transaction logs

Data entry

Oct. 1998 – Oct. 1999 Wal-Mart Inc. Glen Carbon, IL Photo Lab-Technician

Provided excellent customer service

Processed film

Provided weekly and monthly maintenance to photo processing equipment Logged incoming processed photos

Maintained stock utilizing remote ordering system

Setup and maintain displays

July. 1988 – Oct. 1998 State Farm Insurance Cos. Bloomington, IL Remittance Processor / Accounting Clerk

Data entry

Operating a remittance processor/electronic payment system Researched payment information utilizing microfilm indexing equipment Journal entries

Lotus 123 spreadsheets

Trail balance of accounts

Monthly and yearly reconciliation of account

Provided excellent customer assistance

References

Provided upon request



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