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Microsoft Office Customer

Location:
Irvington, New Jersey, 07111, United States
Salary:
$20/ hour
Posted:
May 19, 2017
Email:
ac0d4s@r.postjobfree.com

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SOKHNA KHADIDIATOU FALL

*** *** ****** **** ****** City, NJ 07305

Tel: +1-917 *** **** * Email: ac0d4s@r.postjobfree.com

CURRICULUM VITAE

Professional Summary

A competent, capable and resourceful events planner, host, and reservationist with good all round experience of event development and management, delivery of customer support and services. Self-motivated, enthusiastic, with a can-do positive attitude, and a proven ability to ensure the smooth running of each event hosted. Trained in Open table and triple seat systems, possessing comprehensive background in fine dining and hospitality. Courteous with a strong dedication to exceeding expectations and ability to keep a level head at all times. Looking for a career advancement opportunity with an organization that will challenge my problem solving skills and allow me to further develop my potential.

Work History

Ravel hotel/Penthouse 808 – Long island city, New York

Reservationists/Host, 08/2014 to Current

Duties:

Answer an average of up to 50 calls per day by addressing customer inquiries, solving problems and providing new product information.

Assign patrons to tables suitable for their needs and according to rotation.

Responsible for coordination of up to 18 servers in restaurant with capacity of 200+.

Greet each customer with friendly eye contact

Help with preparation, set-up, and service for catering events

Consistently offer professional, friendly and engaging service.

Politely assist customers in person and via telephone.

Ask open-ended questions to assess customer needs.

Contact customer to follow up with reservations

La voile D'or Hotel/ Diamond Vert – Dakar/Senegal

Event Coordinator, 05/2009 to 01/2014

Planned & organized all practical aspects of events (i.e., catering, audio visual, room set up, car parking, security & cleaning). Managed key supporter relationships with significant individuals & also identifying opportunities to up sell.

Duties:

Developed, organized, planned and promoted a range of large scale events.

Reviewed and sourced the locations where the events were to be held.

Created and distributed events promotional materials to the target audience.

Arranged security details and advised on health and safety issues.

Prepared and managed event budgets.

Ensured that adequate staff is available for events.

Posted event tasks; managed evaluation form analysis, thank-you letters, and emails.

Identified opportunities to up sell.

Managed provisional bookings & written confirmations.

Liaised and negotiated with suppliers (i.e., florists, external caterers, etc.)

Assisted with direct marketing initiatives and promotional activities.

Conducted follow-up analysis of events.

Maintained an inventory of facility & equipment used.

Built good client and sponsor relationships.

Ensured processing of appropriate and accurate client contracts (signed & returned within appropriate deadlines).

KEY SKILLS AND COMPETENCIES

Planning, organizing, promoting, facilitating and coordinating different types of events

Ability to work under pressure and meet tight deadlines.

Outstanding interpersonal and presentational skills.

Experience of organizing conferences, weddings, and banquets.

Well presented, attention to detail and excellent time management skill.

Great communicator and listener customers’ needs

Computer skills (Open table & Triple seat system, Microsoft Office, etc.)

ACADEMIC QUALIFICATIONS

Bachelor: Business management, 2012

ITECOME - Dakar/Senegal

Associate: Business administration, 2009

IAM - Dakar/Senegal

PROFESSIONAL & PERSONAL SKILLS

Driving

Energetic

Enthusiastic

Team player

Understanding

Stewardship

French speaker

Quick learner

Willing to work holidays

Team player

Excellent multi-tasker

Strong individual

Flexible schedule

Willing to work weekends

Honest, trustworthy and punctual

Works well under pressure



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