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Corporate Quality Engineer and Auditor

Lakewood, Washington, 98498, United States
May 19, 2017

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John K. (Ken) Albers

***** ***** **. *. *. cell: 253-***-****

Tacoma, WA. 98498

Production/Operations Management Quality Management Manufacturing Engineer

Flexible, resourceful, creative, and participative leader with 25+ years of experience in team building, problem-solving, production processes, Lean, continuous improvement, and project management. Customer focus driven with extensive experience in building relationships, inventory management, and customer interfacing systems. People are an organization’s number one asset. I am dedicated to working and creating a collaborative team environment where members have opportunities to grow and excel for positive results.

Core Competencies

- Quality Systems - Production Assembly Processes - Root Cause Analysis

- Lean Manufacturing - Managing Product Innovation - Continuous Improvement

- Team Building - Maintaining Ethical Organization - Organizational Leadership

- Customer Focus - Executive Presentations - P & L/Financial Reporting

- Resource Management - Territory Growth & Development - Managing Company Vision

Education & Training

Boise State University – Master Degree in Business Administration (winter 2017)

Clover Park Technical College – Bachelor of Applied Science in Operations Management

Villanova University – Master Lean Six Sigma Black Belt

ASQ Certificate - Intro to Supplier Management & Supplier Auditing

Pierce College – Associates Degree in Business Administration

Dale Carnegie - Public Speaking and Human Relations

Milgard Leadership Development Program (LDP)


Academic Excellence Award from Clover Park Technical College

Core Academic Studies and Pre-College Education

Professional Experience

Corporate Quality Engineer - Milgard Windows & Doors, Inc. (Dec 2011 to Dec 2016)

Managed and performed bi-annual audits for 7 production facilities totaling over 5000 employees.

Provided leadership and coaching to senior, mid-level, and entry-level location managers.

Implemented company-wide product and process improvements with combined sales over $500M.

Managed company policies and procedures for all manufacturing facilities and production lines.

Responsible for evaluation of all existing, modified, or new parts for quality opportunities, enhancements and/or new products or features.

Corporate Engineering Consultant - Milgard Windows & Doors, Inc. (June 2010 – December 2011)

Managed all testing and 3rd party certifications for multiple product lines and 1000’s of products.

Identified quality and performance improvements, often collaborating with cross-functional teams.

Identified, improved, and solved opportunities in design and functionality.

Evaluated and supported production process, quality, and safety improvements to meet targets.

Performed cycle time analysis of equipment and evaluation of production processes.

John K. (Ken) Albers

Custom Home Builder / General Contractor (May 2009 – December 2011)

Managed over 50 people and suppliers in building a custom home.

Managed financials, permitting, delivery schedules, production schedule, for the demolition of a pre-existing structure and build of new custom home.

Managed demolition disposal and excavation for the new structure.

Negotiated with Vendors on pricing and delivery schedules to ensure completion.

Physically participated in all construction aspects of the project.

Service / Quality Supervisor - Milgard Windows & Doors, Inc. (May 2005 – September 2009)

Managed company product and training program.

Implemented and managed online parts manual.

Provided superior customer service and technical support for increased sales and reduced costs.

Assisted in product development, process improvements, and quality improvements.

Developed customer service field training tools and production tools to help expedite orders with improved quality standards.

Implemented quality improvements to products and processes.

Sales Manager - Bigfoot LGM, Inc. (November 2003 – May 2005)

Managed window and door sales for building projects with special logistic requirements/conditions.

Increased the sales volumes from $0 to over $200,000 during the opening year of this start-up.

Sourced special products meeting the severe climate demands of the North Slope region of Alaska.

Increased various other construction material sales.

Worked directly with contractor estimating and purchasing departments.

Worked with our window suppliers and project superintendents.

Alaska Account Manager - Milgard Windows & Doors, Inc. (November 2001 – November 2003)

Managed over 250 Alaska Region Accounts with combined sales of over $4.5M by end of 2003.

Built strong relationships and grew Alaska annual sales 21% in 2002 and 42% in 2003.

Worked with Alaska dealers to provide product expertise, marketing tools, and cultivating strong relationships, while continuing to provide superior customer service.

Service Manager / Supervisor - Milgard Windows & Doors, Inc. (May 1995 – November 2001)

Managed employee reviews, retention, hiring, and disciplinary action of 6 office staff and 34 field technicians covering 7 states.

Managed contract negotiations and labor with Certified Dealers and Service providers.

Maintained financial budgets, provided a safe work environment, superior customer service, and managed lead times.

Managed the service of Milgard products; establishing and maintaining meaningful relationships with Contractor Project Managers, their assistants, customer service representatives, and homeowners.

Production Supervisor - Milgard Windows & Doors, Inc. (June 1991 - May 1995)

Managed employee reviews, retention, hiring, and disciplinary action of 15 production staff.

Maintained and provided safe working environment, provided superior customer service, production processes, and managed lead times.

Implemented Lean initiatives and facilitated change.

Managed and improved process controls.

Increased production output by over 20% in under a year.

Implemented cross-training initiative through a reward system; encouraging employees to learn operator positions above and below their own.

John K. (Ken) Albers

10732 112th St. S. W. cell: 253-***-****

Tacoma, WA. 98498


Bob Bunton

Account Manager

heroal – Johann Henkenjohann GmbH & Co. KG

Cell 425-***-****

Jeff Dideon

Regional Manager

Intertek Building & Construction (Formerly Architectural Testing, Inc.)

Cell 206-***-****

Jilliane Flint

Director of Aftermarket Customer Service

Milgard Windows & Doors, Inc. – Corporate

Cell 805-***-****

Lance Lair

Plant Manager – Denver

Milgard Windows & Doors, Inc.

Cell 303-***-****

Anand Mahajani

Senior Manufacturing Engineer

Milgard Windows & Doors, Inc. – Corporate

Cell 858-***-****

Myron Sorgenfrey

Quality Manager – Tacoma

Milgard Windows & Doors, Inc.

Cell 253-***-****

Mel Olyer

Operations Management Faculty

Clover Park Technical College

Cell 360-***-****

Jim Sheehan

Executive Director

The Gary E. Milgard Family Foundation

Cell 253-***-****

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