Resume

Sign in

Sales Customer Service

Location:
Lake Forest, Illinois, United States
Salary:
25.00
Posted:
May 19, 2017

Contact this candidate

Mustafa T. Al-shaikhli

**** ****** ***, *********, ** 21703

(703)***-****

ac0d38@r.postjobfree.com

OBJECTIVE

I am a consistent, hardworking, and highly motivated person. I enjoy working with the public. I feel that I am a friendly, outgoing and dependable person. I feel it is crucial to demonstrate the importance of my job duties and expectations. I am looking to improve my position in the work force, expand my knowledge and skills. I am also looking to establish long-term employment in a friendly environment

PERSONAL PROFILE

Having more than 1+ years’ experience in diverse IT help desk fields, while adhering to my business as well as personal ethics, I believe joining a well-reputed and professional organization would be a step-ahead in achieving my goals. I have accumulated technical skills & knowledge. My continuous interaction with a multinational workforce, employees, employers and clients had added values to the essential quality and me in teamwork.

I am currently employed in the position of IT support in a well reputed and established USA based company. My in-depth knowledge of the subject matters has been an asset to my existing company.

I believe my credentials, listed below, would be a skill and “added-value” to any organization.

KEY SKILLS AND COMPETENCIES

Technical Troubleshooting

Hardware Configurations

Software: MS Office (Word, Excel, Outlook, PowerPoint, Access)

Browsers: Chrome; Safari; Firefox; MS Edge;

Hardware: PCs, Laptops, Telephony Systems, Printers, Routers, Modems

Platforms: Windows 7, 8, and 10.

Offshore Team Collaboration

Problem Diagnosis

Phone & Online Support

Client/Server Models

Preventive Maintenance

User Training/Support

Customer Service

Complaint Handling

Experience

Telnet Inc. June 2016 to current

IT Support/ Logistics

Maintain the warehouse in good condition and organized at all times.

Provide technical support for 100+ users and ensure proper maintenance of workstations, printers, and peripherals.

Respond to user service requests and expediently resolve trouble tickets to maximize system uptime.

Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.

Support disaster recovery plans, performing regular backups and creating Ghost images of workstations prior to upgrades.

Take care of all Fleet related tasks

Performs inventory in labs and office areas

consistent with stated contractual requirements, applicable regulations, corporate policies and procedures

Resolves property issues and escalating to Legal is needed

Wireless Advocates July 2014 to May 2016

Sales Expert

Present three different carries Verizon, AT&T and T-Mobile.

Answer calls from customers inquiring about products and services offered by clients.

Place sales calls to prospective customers or previous customers.

Attend meetings introducing and explaining products and services available to customers.

Answer customer inquiries take messages transfer calls etc.

Strive to meet a monthly goal for sales.

Prepare sales reports containing customer information related to which products and services they purchased.

Input all customer information into computer system keeping confidentiality in mind at all times. Assist in the training of new Telephone Sales Representatives.

Walter Reed Military Base

Wireless Advocates February 2013 to June 2014

Sales Expert

Present three different carries Verizon, AT&T and T-Mobile.

Answer calls from customers inquiring about products and services offered by clients.

Place sales calls to prospective customers or previous customers.

Attend meetings introducing and explaining products and services available to customers.

Answer customer inquiries take messages transfer calls etc.

Strive to meet a monthly goal for sales.

Prepare sales reports containing customer information related to which products and services they purchased.

Input all customer information into computer system keeping confidentiality in mind at all times. Assist in the training of new Telephone Sales Representatives.

Languages:

Arabic: native language

English: fluent (speaking, reading, writing)

Education

Frederick Community College/ 2016

IT Specialist

Frederick, MD, USA



Contact this candidate