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Medical Records Customer Service

Indianapolis, Indiana, United States
May 19, 2017

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Doris E. Galyon

**** ******* ***** *****, *****, Indiana 46113 317-***-****


Records management position

Summary of Qualifications

• Over 20 years of experience in medical records in rehab/ healthcare setting

• Excellent organizational skills, task completion, interpersonal skills, and attendance

• Superb customer service skills

• Protect and assure security of medical records to maintain confidentiality

• Review records for completion, accuracy, and compliance with regulations

• Retrieve patient medical records for physicians, technicians, or other medical personnel according to regulations

• Data Entry, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer

• Compile and maintain patients’ medical records which document condition and treatment, provide data for research or cost control, and care improvement efforts

• Process and prepare business or government forms

• Process patient admission or discharge documents Professional Experience

DECATUR TOWNSHIP CENTER: Decatur Twp., IN October, 2012 to present Health Information Coordinator. Excellent management of all current charts for 88 bed facility, from admission until discharge to comply with company regulations. Support of nursing- coding ICD-10 diagnosis codes for each resident; tracking physician visits and mandated reports. OFFICE TEAM: Indianapolis, IN February, 2012- May, 2012 Assignment completed for Q mark, Speedway, IN. Acquired medical records to support HEDIS reviews for national insurance carrier; excellent phone skills to obtain patient records from all time zones in America. WASHINGTON HEALTHCARE CENTER: Indianapolis, IN April, 2007- August, 2011 Medical Records Director, attained perfect survey and company building of year award. Organized and managed records for 90-bed facility. Process patient records daily and closure of discharged patients. Protect the security of records to assure HIPPA .

KIRKLAND VILLAGE: Bethlehem, PA February, 1998- March, 2007 Medical Records Director, Unit clerk for 2 nursing units. Management of all patient files prior to, in-house, and after discharge from rehab unit and continuing care retirement community. Participation in JACHO accreditations; QA to review all aspects of nursing to attain excellent state surveys outcomes.


Tennessee Tech University: BS Elementary Education, 1975 Miami University of Ohio: 30 hours of prerequisites for nursing program Continuing hours of learning/ in-services to support medical records References available upon request

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