Preston L. White

**** ********* *****, *******, ** 27330

910-***-**** ac0c2z@r.postjobfree.com

Technical Support Engineer supports up to Tier 3 customer global service and support for Qualys. Supports Qualys hardware, software, and networking issues through research testing, and data analytics to help resolve complex customer service issues. Committed and motivated employee focused on the success of the team, the solutions, the company and its values, while also maintaining individual success. Currently holds active secret security clearance thru 2018. TECHNICAL SKILLS

Windows XP/7/8.1

Hardware/Software installation

Network implementation

Install, configure, upgrade and troubleshoot vendor neutral systems

Network Topology

Perform post installation configuration

Product Security

Hardware/software troubleshooting

Fault Analysis Hardware and software problem

determination

Preventative system maintenance and support

Install and configure client and server operating systems

Understanding of development, networking, security and business concepts

Technical Training

Install and configure Windows Server 2012

Analytical and problem-solving skills

Web Application Scanning

False Positive/False Negatives

Windows and Linux OS

TECHNICAL TRAINING AND CERTIFICATIONS

SANS Institute of Technology

GCIH (Pending completion 2017)

New Horizons Computer Learning Centers, Durham, NC Current certifications: CompTIA A+, CompTIA Network+, CompTIA Security+ TECHNICAL EXPERIENCE

Qualys, Raleigh, NC January 2016–Present

Technical Support Engineer

Utilized Splunk to analyze traffic logs and report queries

Generated tickets with Customer Support and Development Tools (Salesforce and NetSuite)

Offered Global Technical Support for Payment Card Industry, Web Application Scanning, and Cloud Agent

Diagnose customer related defects and provide on the spot resolutions for Policy Compliance, Vulnerability Management issues

Provide support via phone, email, and WebEx for Vulnerability Management, PCI, Policy Compliance, Web Application Scanning, API, Malware and future new services as needed.

LAN/WAN infrastructures, Routers/switches

Firewall, Intrusion Detection System Brands & technologies, and Vulnerability Network Scanners

Packet sniffers, Samba/AD integration, CIFS, DNS, ACL, server/client configuration

Windows AD authentication, Unix/Linux and security Lenovo, Morrisville, NC August 2015 – January 2016 Product Engineer (Mobile/Desktop Engineering lab)

Answer technical questions, solve technical problems, and suggest appropriate workarounds related to supported applications.

Create knowledge base materials dedicated towards operational efficiency

Actively participate in job related training.

Provided laptop and desktop hardware and software support .

Responsible for diagnosis and solutions for defects attributed to Lenovo/IBM personal computers.

Established test jigs for fault analysis in lab environments to duplicate critical customer issues

Ordered replacement parts for laptops, desktops, and tablets

Installation of Microsoft Office products

Kramden Institute, Durham, NC February 2015 – Present Computer Technician (volunteer)

Refurbish donated computers for student awards ( Lenovo, Dell, Hewlett-Packard)

Install Windows XP and Linux operating systems from a network drive and update all necessary drivers

Install OpenOffice.org application software

Self-Contracted in various locations, Sanford, NC January 2005 – Present Computer Technician

Maintain, network, installation of various devices including platforms of Windows, Android, Linux, iOS and Mac

Computer builds, component repair and installation of hardware/software for various PCs, Tablets and Laptops

Remote into systems using TeamViewer, to manage and trouble shoot computer systems for distance clients

Printer setup and installation

HIGHLIGHTED MILITARY EXPERIENCE

United States Air Force, Pope Air-Base, NC June 2014 –August 2015 Shift Lead

Manage, troubleshoot, repair and service aircraft and engine systems

Assist other aircraft leads and functional team members with associated aircraft maintenance actions

Complete duties as assigned by the Site Maintenance Manager as necessary to ensure mission success United States Air Force, Yokota, Japan August 2013 – June 2014 Deployment Manager

Oversaw computer system management

Coordinated and scheduled pre-departure training with the deploying personnel, supervisor and the Director of Staff

Procured and maintained deployment equipment according to specifications and guidance of organizations

Outsourced and distributed individual equipment for deploying personnel

Tracked, complied with and reported individual and unit deployment statistics

Provide LMS training in accordance with supervisory duties to ensure team proficiency and self-improvement United States Air Force, Yokota, Japan June 2011 – August 2013 Equipment Manager

Maintained automated supply system for accounting of organizational and installation supplies and equipment

Received, inspected, inventoried, loaded/unloaded, stored, issued and delivered supplies and equipment

Managed equipment calibration, restoration, acquisitions and dispositions

Identified and resolved equipment overages, saving approx. $200K in organizational shipping and relocation costs United States Air Force, Okinawa, Japan April 2008 – June 2011 Shift Lead

Conducted progressive maintenance and inspections on aircraft to minimize aircraft downtime for longer term maintenance requirements

Managed, troubleshot, repaired and serviced aircraft and engine systems

Insured squadron security of all ground support equipment and facilities

Provided project management on more than 25 rewire projects on aircraft avionic systems

Utilized Japanese language skills while working on teams with partner foreign nationals United States Air Force, Okinawa, Japan October 2006 – April 2008 Library/Vehicle Custodian

Managed the production of technical reports, maintenance, repairs and services on all equipment items

Responsible for training, professional development, welfare, quality of life and discipline of soldiers

Developed, supervised and provided library services including circulation, interlibrary loan, reference, technical writing and literacy activities

Attended meetings and workshops and sought additional opportunities for professional development

Establish, manage and revise technical manuals as necessary for team members in support of mission goals Preston White Page 2

EDUCATION

University of Maryland, Adelphi, MD

BS Computer Networking and Security (Pending completion 2018) University of Maryland, Adelphi, MD

BA Asian Studies

Community College of the Air Force, Maxwell, AL

AS Avionics System Technology

Preston White Page 3

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