Larry A. Whittaker

*** ****** **. ********, **. *0601

720-***-****

ac0b6l@r.postjobfree.com

Warranty Administration/ Customer Service Specialist: 10/2013 - 10/2016

Automotive Business Solutions

Process calls at inbound call center for repair warranty, roadside assistance and tire road hazard claims

Provide professional customer service skills: courtesy, empathy, conflict resolution and clarification of warranty parameters when necessary.

Request documentation insuring that data is adequate to approve claim.

Proficiency in Microsoft Op Sys XP – Win 10, MS Outlook, MS Office Suite 10: Word, Excel, Access, PowerPoint. 3rd party software: SalesForce and Citrix.

Electrical / Mechanical Assembly Technician: 5/2010 - 9/2012

ESS Metron, Vestas Nacelles

Build up electrical panels to engineer’s system layout schematics and specifications

Install and wire electronic and electro-mechanical components on panels and cabinets.

‘Comb’ wiring loom for aesthetics and consistency.

Proficient in Lean, 5S and Kaizen manufacturing procedures.

Vestas Nacelles implemented my wiring modifications that cut installation time benefiting the production process.

Production Machinery and Maintenance Technician 5/2002 - 5/2010

Nutraceutix, US Mint

Diagnose, calibrate and repair of mechanical, electo-mechanical, pneumatic and hydraulic machinery.

Perform operational system tests. Conduct system reliability verification.

Lock out / Tag out machines / equipment that are not meeting quality standards.

Document service procedures and repairs.

Received Special Service Award from Dept of Treasury: Design and installation safety handles on all coin presses.

Automotive Technician - Independent Import Repair Facilities 11/1978 – 5/2002

Foreign Car Specialists, Scotland Yard, A&E Tire, Just Roos / Roos Only

Perform repairs ranging from tune-ups to engine and transmission overhauls.

Diagnosis and repair of emission reduction components – mechanical and computer controlled.

Perform modifications and performance enhancements to import vehicles.

Extensive experience w/ hand, pneumatic, measuring (Calipers, Micrometers, Digital and Analog VOMeters, Thermometers), hydraulic and electrical tools.

Education:

Community College of Denver Denver, CO

Assoc. of Applied Science - Comp. Info. Systems 4.0 GPA 12/02

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