PHUONG T. (MIMI) NGUYEN ac0b4w@r.postjobfree.com

PHUONG T. (MIMI) NGUYEN

** ********** **.

BRAMPTON, ONTARIO

L6S 6L4

CELL: 647-***-****

EMAIL: ac0b4w@r.postjobfree.com

HTTPS://CA.LINKEDIN.COM/IN/PHUONGTDNGUYEN

Dear Hiring Manager(s),

I am currently working in the captive finance industry at Nissan Canada Financial Service Inc. as the executive assistant to a talented pool of C-suite level executives, Sr. managers, and managers. I graduated from Trent University with a degree in Bachelors of Business Administration, a minor in Economics, and a specialization in Human Resource. As an extremely enthusiastic and motivated individual, I have over 9 years of a strong proven track record of dedication and recognition in all my roles. I am flexible and adaptive, and am a fast learner that is always willing to pull up my sleeves to tackle any issue. I am seeking to find my fit in a position within a progressive organization that will utilize my skills, education, and experiences in an executive capacity for professional development and personal growth. Readily prepared to embark on new challenges, I am interested in a full time position where my strong skill sets would be utilized effectively. I am confident in my ability to become an asset to your organization. Please allow me to tell you a little about myself:

Taking a motto out of the scouts’ handbook, “always be prepared”, I’ve carried this ideology with me in every aspect of my personal and professional life. I am always prepared, if not overly-prepared, going into any situation; I’ve worked incessantly to predict and fulfill the needs of the managers and firm. I excel at assessing risks and potentials of each and every job/projects in order to always successfully stay ahead of the game. In every project and as is each day, I have always went above and beyond my responsibilities whilst taking on the added duties that pertained to the projects - which are consistently completed in a precise and timely manner. I have a strong sense of duty and urgency with the ability to meet multiple deadlines. I habitually exercise the ability to employ tact and high level of diplomacy; maintaining utmost integrity and discretion. I am certain that I will give the best of my abilities; my passion to exceed expectations will only benefit the growth of the company. Furthermore, my education and work experiences have given me transferable skills which enable me to go above and beyond in fulfilling my role. I look forward in working with you and using my experiences to produce result and add value to your team and firm.

Based on the requirements you have posted, I would like a negotiation on compensation to target a salary of $75000. I appreciate your time in reading my cover letter. I have enclosed a copy of my resume for you to learn more about my work experiences and qualifications (please note it is also available on LinkedIn as well). I look forward to meeting and speaking with you during the interview. In the interim, if you need to contact me, please feel free to contact me at

647-***-****. Thank you in anticipation and for considering my resume. Regards,

Phuong T. (Mimi) Nguyen

Enc. Resume

PHUONG T. (MIMI) NGUYEN ac0b4w@r.postjobfree.com

PHUONG T. (MIMI) NGUYEN

18 Slipneedle St.

Brampton, Ontario

L6S 6L4

CELL: 647-***-****

EMAIL: ac0b4w@r.postjobfree.com

HTTPS://CA.LINKEDIN.COM/IN/PHUONGTDNGUYEN

OBJECTIVE

To secure a full time position in a progressive organization that will utilize my skills, education and experience in an executive capacity for professional development and personal growth. EDUCATION

TRENT UNIVERSITY September 2008 – April 2013

Trent University, Peterborough, ON

Bachelors of Business Administration (Honours) with a minor in Economics and specialization in Human Resource

Related Courses: Marketing, Strategic Management, Organization Behavior, Financial Accounting, Human Resource management, Ethic Studies, and Economic Trades and Relations HIGHLIGHTS OF QUALIFICATIONS

Critical Thinker:

Time Management

Efficient multitasking skills

Problem solving/analysis

Exceptional organization and

planning skills

Interpersonal:

Trustworthy

Self-motivated

Enthusiastic

Team Player

Initiative

Professional:

Detail-Oriented

Reliable

Leadership

Efficient

PROFESSIONAL EXPERIENCE

NISSAN CANADA FINANCIAL SERVICES INC., MISSISSAUGA, ONTARIO POSITION: EXECUTIVE ASSISTANT TO THE PRESIDENT December 2015-Present

Provide the executive support to C-Suite level executives: the President of Nissan Canada Financial Services Inc.

(NCFSI), and VP of Financial Operations, President of Nissan Canada Extended Services Inc. (NCESI), Sr. Manager of Sales and Marketing, as well as occasional support for departmental managers

Provide support including but not limited to managing multiple complex calendars and emails, setting-up conference calls/meetings, on-site training, liaising with corporate clients, coordinating global travels global travels: book and manage hotel reservations, car services, reservations, etc. provides a detailed itineraries, managing expenses, and juggle ongoing special projects

Expert in anticipation of needs and issues - initiates appropriate action, exercises initiative to address unusual problems to support executive’s needs

Keep track and Follows up on deadlines and commitments to or from executives and managers

Review and request external vendor billing, cheque requisitions, invoicing, codes for payment, and ensure overall adherence to budget and approvals

Schedule and coordinate meetings, including facility and venue booking, catering, technical requirements-worked with management and vendors/caterers to meet budget and exceed expectations

Proficient in preparing, drafting, and publishing wide-range of professional-quality communication and presentations

Develop, maintain, and update various Directory of internal and external lists of contacts to provide NCFSI and NCESI with most updated and organized information

Oversaw requests, developed catalogue, processed, and follow ups of Vendor Payment Requests and ordering Purchasing Orders via SAP-EBP (Shopping baskets)

Expert of on-boarding, transferring and off-boarding processes for NCFSI and NCESI, worked with departments and with multiple staffing consultants and recruiters to bridge HR and facility requirements with department needs

Develop and streamline dealership agreement contracts processes to aid NCFSI-FSM team with dealer legal file creation, review, maintenance, record keeping, and other requests

Experience in developing/maintaining administrative systems such as files, logs, and databases to ensure compliance and record keeping

Facilitate and perform internal audits of operation functions to ensure compliances are met according to industry/organizational standards

Assist in dealer payment functions, processing/tracking/documenting refund cheques and correspondence letters PHUONG T. (MIMI) NGUYEN

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PHUONG T. (MIMI) NGUYEN ac0b4w@r.postjobfree.com

POSITION: NISSAN CANADA FINANCE POLICY COORDINATOR December 2015-Present

Policy coordinator and administrator for NCFSI policies, procedures and desktop manuals to upkeep with current compliances with Nissan’s international counterparts

Formally recognized by Nissan America Policy and Governance team for speedy progress and improvements on compliance

Provide continual support of NCFSI policy publication processes including editing, formatting, obtaining approvals through appropriate channels (DOAs), archive superseded policies to adhere to record retention guidelines and upload and upkeep policies to various administrative and external systems

Launched NCFSI-company-wide policy review, restructure and reconciliation initiative to update and streamline existing policies

Manage and up-kept records of progress, meetings, recording details of inquiries and ownership of NCSI policy, feedback, and comments to report directly to President of NCFSI, VP of Operations and other external entities

Manage, assist, and coordinate a team of interdepartmental supervisors and seniors (policy owners) and report to VP of operations on strategies, goals, and set deadlines

Aid in ensuring compliance with and maintain working knowledge of Nissan policies as well as applicable Federal laws and regulations, including the Nissan Canada’s North American counterpart policies, procedures, forms and guidelines

Maintain accurate and up-to-date information on the shared WorkSpace (cloud) database to provide transparency and access through duration of project

Trained and certified with Alliance Connect to undertake role as policy coordinator

Work in conjunction with Workforce Operation Planner provide on-site accessibilities for training and development purposes

Develop and submit proposals amenable with all applicable guidelines, policies, and procedures DANCY METAL PRODUCTS, MISSISSAUGA, ONTARIO

POSITION: EXECUTIVE ASSISTANT TO THE PRESIDENT/OFFICE MANAGER March 2010-November 2015

Conducted and analyzed competitor pricing and recommended pricing strategies

Leveraged Retail Link to process purchase orders, request routing and order fulfillment ensuring compliance with freight requirement

Proficient in developing creative PowerPoint and Excel spreadsheets for assembling media and marketing kits presented to sale reps and national level retailers, to generate interest in clients

Constructed, compiled and worked with sales analysis reports, trend graph analysis, market price research for national level line reviews for Canadian and US alpha retailers permitting executives to monitor and accurately forecast revenues, performances and strategies

Actively participated in successful product launch and product line review initiatives to national level retailers

Conducted comprehensive marketing audits and research to provide firm with a baseline for marketing strategies

Broad-based experience covering a full spectrum of executive support duties, including but not limited to executive support, office management, billing/invoicing, customer care, account management, database administration and management, document preparation, implemented risk and cost minimization strategies, prioritizing scheduled tasks/projects for executives, procurement needs on a cost efficient mindset

Assisted in research and development of new product line; from creative planning to marketing to peek interest of alpha retailers, resulting in increased sales of existing and new product line

Primary aid in National and US trade shows (Home hardware, Orgill and Las Vegas trade shows); showcased products, engaged with retailers, vendors, and service providers to increase interest of products and potential buyers in industry

POSITION: ADMINISTRATIVE ASSISTANT January 2008 – March 2010

Efficiently operated switchboard and provided prompt, courteous and knowledgeable assistance

Adept in use of proprietary data system such as QuickBooks accounting software, Microsoft Office Programs, purchasing systems and web form applications (Sterling Web Forms, Home Depot Link, Retail Link, SPS Commerce, Lowes Link) to establish efficiency and organization to shipping process

Performed accounting and bookkeeping duties in daily financial activities that supported significant increases in productivity by streamlining accounting processes; eliminated cost and time of outsourcing technical support

Managed financial transactions and record keeping with. Reconciled and balanced accounts, compiled statistical reports, generated invoices and statements to improve processes for creating clients’ invoicing to reduce overall timeframe for receiving payments

Coordinated daily shipping and receiving schedules of warehouse to regulate daily activity flow

Provided technical support to staff on the use of computer and company systems/applications, providing on-going support, troubleshooting, and issue resolution to ensure quick resolution of user’s concerns for higher efficiency

Installed applications and coordinated hardware/software upgrades and maintenance to eliminate possible technical issues, allowing other team members to concentrate on crucial projects

Compiled data, scan, email, fax documents to clients, data entry, handled confidential and sensitive information

Implemented filing/organization system to maintain organization and efficiency PHUONG T. (MIMI) NGUYEN

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PHUONG T. (MIMI) NGUYEN ac0b4w@r.postjobfree.com

LEON’S FURNITURE STORE, MISSISSAUGA, ONTARIO

POSITION: FRONT OFFICE - CUSTOMER CARE SUPERVISOR March 2014-September 2014

Worked alongside 4 department managers, co-led a team of 10+ customer care associates

Oversaw all customer service related issues, dealt with multiple complex/escalated customers’ complaints, defused hostile situations to minimize pressure on upper management, and retain rapport with clients

Liaised between management, interdepartmental employees and exterior management to maximize efficiency and resources in daily operation, improving employee morale and provide executive assistance to managers

Managed account payables-establishing a consistent system to which invoices, refunds and spending are paid/documented/submitted in a timely manner to home office for approval

Supervised account receivable accounts to ensure maximize revenue as well as minimizing open-order accounts actives on system

Maintained supply stock; keeping sufficient level of inventory by budgeting, anticipating, ordering/expediting and verifying demands and shipping, communicate with different retailers to find cost and time efficient approaches

Took charge of NAS (not-available-for-sale) reports, coordinated with mangers, store merchandiser, technicians, warehouse and suppliers to repair/replace merchandises for showroom intended purposes; increasing sale levels and enhancing customer experiences

Coached and trained customer care associates on upcoming promotions and events to aid sale associates in performing duty, increasing overall store productivity and revenue

Implemented log system for part orders to improve response time to accommodate warranty coverage intents; system provided all customer care associates ease of access and documentation to in-store inventory of spare parts, increasing customer satisfactions and efficiency

Worked with clients and creditors in fulfilling monetary demands; entrusted with working with VIP clients and accounts of upwards of $20 000+ to ensure satisfaction, maintaining rapport and high level of discretion in handling sensitive information

POSITION: FRONT OFFICE - CUSTOMER CARE ASSOCIATE November 2013-March 2014

Receptionist duties included greeting customers, providing information to queries, handling switchboard for incoming calls/faxes/correspondences, administering all incoming/outgoing mails and packages that maintained store function at high level of efficiency

Provided customer service in assisting and following up with clients with diverse product and service needs, building strong rapports for repeat customers

Corresponded with manufacturers, management, buyers, credit companies to ensure all customers’ needs are provided for in a timely and efficient manner leading to prompt resolution and high customer satisfaction rate

Performed various morning/month end reports to ensure smooth operation of office and store, opening and closing duties to balance daily transactions

Troubleshot transactional issues and resolving difficult financial inconsistencies to adhere to corporate policies SPECIAL SKILLS/TRAINING

Fluent in English and Vietnamese

Received WHMIS, Health and Safety training in class and on-site

Computer literate in Microsoft Office applications, accounting programs, Osiris and CreditWave financial system, GERS/POS system and Web Form/EDI systems/servers, Bluezone, SAP, Taulia, Mainframe, Alliance Connect, Lync, BrassRing, Adobe Acrobat Pro, OSS, Concur, Teber References Available Upon Request and on LinkedIn

Contact this candidate