Customer Service Representative

Jeannine Adams ***** Park Lane, Fort Washington MD 20744

(G): (*****************@*****.***) Contact: 240-***-****(Cell) 301-***-****(Home)

OBJECTIVE

My employment goal is to acquire a position as an Administrative Assistant/ Customer Service

Assistant within the federal or private sector government’s; that will allow me to enhance acquired,

Computer skills and abilities, within the field of Customer Service Representative.

SUMMARY OF SKILLS AND QUALIFICATIONS

Ability to adapt into an inner-office, work environment;

Ability to operate office machinery; i.e. (Typewriter; Word processor; Xerox machine; )

Ability to work in a customer service environment; i.e.( Ticket Sales, Food Service, Telephone Switchboard)

PROFESSIONAL EXPERIENCE

OLD TOWNE TROLLEY TOURS, Washington, DC

Ticket, Sales Representative 3/2017-05/2017

I was responsible for promoting the company’s tourism business through ticket sales and direct contact with public. I did not continue with the training course, due to a development of sleep apnea during my second week of training.

SAFEWAY (FOOD AND DRUG), Inc.

Fort Washington, MD 05/2012-05/2017

Part-time, Deli Clerk

Was responsible for promoting the Companies Concierge services while assigned to a number of inner-city, office building’s during lunch, alternative, and hourly, office hours of desk coverage;

Was responsible for clocking in upon the daily arrival and clocking out for lunch, and also at the end of the day when the work shift ended.

Assisted with preparing the deli area for the day’s business.

Cut, weighed, and packaged the deli meats according to the Customer’s preference when purchasing.

Prepared, weighed, and packaged deli salads according to the grocery stores’ policy for selling.

Assisted with the daily documenting of deli, freezer temperatures according to the grocery stores’ policy.

Periodically cleaned the deli machinery and counters, following the guidelines for the stores’ cleaning policy.

Assisted with the closing of the grocery stores, deli area; made sure that all shelves, produce, and work areas were clean and properly stored.

Assisted with customer, daily inquiries; often assisting with locating grocery store products.

On occasions, according to the Store Manager’s request, met the needs for coverage of unscheduled work shifts.

EDUCATION

11/2007-5/2008

CAREER TECHNICAL INSTITUTE, (CTI) 8/1984-6/1988SUITLAND SR. HIGH SCHOOL

(G.P.A):2.33 (G.P.A): 2.0

CERTIFICATE OF COMPLETION HIGH SCHOOL DIPLOMA

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