Human Resources Insurance
Resume:
Gretchen S. Bennett
*** ****** ******, *********, ** 24504
*****************@*****.***
SUMMARY
A dedicated and enthusiastic manager, able to motivate teams to perform at their best in providing excellent service, and develop ongoing, profitable client relationships. Outstanding communication skills. Works effectively with all organizational levels. Strong meeting planning and facilitation skills. Budgeting, cost containment and control.
WORK EXPERIENCE
CNA
Helpful Hands Home Care services, Roanoke, VA
2012 –2015
Licensed CNA providing excellent care to patients within his or her own home
Services included taking vital signs daily, assistance with ambulation, therapy exercises, bathing, meals, transportation, medications, evaluation of each client’s cognitive status and behaviors during each visit
Perform charting and reporting regularly to the corporate office on a daily basis
Supervisor/Director of Client and Account Receivables Department
Laboratory Billing Solutions, Roanoke, VA
2010 – 2011
Supervision of over 30 employees, including scheduling, HR, A/R and client services
Payroll, A/R, collections, CPT, ICD9, ICD10 Coding
Recruiting, interviewing and training new hires for Client billing/receivables and A/R Department
Handled all HR responsibilities for Client billing/receivables and A/R staff and company communication, including evaluation of employee productivity for section staff
Completion of all Plan of Action Spreadsheets and Audits for productivity
Provide input to budget and cost containment initiatives, preparation of revenue generation spreadsheets and/or expense control
Generate billing report of all daily business HL7 system (patient service centers)
Daily Team meeting to discuss possible new clients, and provide resolutions for any errors or issues pertaining to LBS Billing Team
Prepare all spreadsheets for daily and month end transaction totals for weekly team meeting, address daily activity for analysis of billing issues, complaints and employee productivity
Responsible for all new client accounts and special pricing by the Marketing Team, management of all daily money transactions received, and completion of adjustments and refunds for clients, patients and insurance carriers
Worked closely with the CCL Compliance Officer on maintaining updated guidelines for HIPPA Compliance and regulations, and educating all LBS employees
Preparation of weekly and month end staff meetings with all employees
Business Office Manager, Admissions and Senior HR Director
Radford Nursing and Rehab, Roanoke, VA
2009 – 2010
Supervisor of 4 employees
ICD9/CPT coding
Manage Patient trust fund
Prepare for and conduct high risk meetings (patient weights and falls)
Do weekly rounds with physician
Patient admissions and discharges, including compliance with Medicaid/Medicare requirements
Handled all billing and refund, private pay and all insurance carriers
Oversight of Accounts Receivable, Accounts Payable, and employee payroll
Sole responsibility for month-end close
Gretchen S. Bennett
620 Fifth Street, Lynchburg, VA 24504
*****************@*****.***
Supervisor/Director of Client and Account Receivables Department
Carillion, Roanoke, VA
2005 – 2006
Supervision of over 30 employees, including scheduling, HR, A/R and client services
Payroll, A/R, collections, CPT, ICD9 Coding
Recruiting, interviewing and training new hires for Client billing/receivables and A/R Department
Handled all HR responsibilities for Client billing/receivables and A/R staff and company communication, including evaluation of employee productivity for section staff
Completion of all Plan of Action Spreadsheets and Audits for productivity
Provide input to budget and cost containment initiatives, preparation of revenue generation spreadsheets and/or expense control
Generate billing report of all daily business HL7 system (patient service centers)
Daily Team meeting to discuss possible new clients, and provide resolutions for any errors or issues
Prepare all spreadsheets for daily and month end transaction totals for weekly team meeting, address daily activity for analysis of billing issues, complaints and employee productivity
Responsible for all new client accounts and special pricing by the Marketing Team, management of all daily money transactions received, and completion of adjustments and refunds for clients, patients and insurance carriers
Worked closely with the CCL Compliance Officer on maintaining updated guidelines for HIPPA Compliance and regulations, and educating all Carillion employees
Preparation of weekly and month end staff meetings with all employees
EDUCATION
Associates in Healthcare Administration
Axia University of Phoenix, Phoenix, AZ (online course)
2008
College Prep
North Davidson Senior High School, Lexington, NC
1980
EXTENDED CREDITS AND CERTIFICATIONS
Licensed CNA: 2008-Current
HIPPA: 2003-2011
CPT/ICD9 Coding : 1982-2011
Human Resources Communication: 1982-2011
Core Communication for Managers: 2004-2005
Effective Training of Employees: 2005
Dealing with Difficult Employees: 2005-2011
Payroll/Labor Laws: 1982-2011
Discrimination and Harassment in the Workplace: 2004-2011
Employee Evaluations and Proper Corrective Action: 1992-2011
Medicare Workshop: 1982-2011
Medicaid Workshops: 1982-2011
OSHA/CLIA Certification: 1989-2006
REFERENCES
Available upon request
Contact this candidate