Customer Service Manager
Resume:
Chevy D. Dumas
Atlanta, Georgia 30339
********.*****@*****.***
SKILLS
MS Office Suite, QuickBooks, Sales force
Analytical thinker with ability to quickly identify, dissect and improve work processes
Ability to learn at a fast pace while multitasking
Detailed oriented mindset with excellent time
management skills
Strong planning and organizational skills
Innovative thinker
WORK EXPERIENCE
MORTGAGE GUARANTEE INSURANCE CORPORATION (MGIC) Atlanta, GA Processing Specialist II March 2012 - Present
Performs multi-step processes in support of loan set-up through automated underwriting system
Surpassed company’s weekly quota continuously; increased 10-25% each year
Play a key leadership role in training new hires and assisting team members daily; increasing customer production by 25%
Delegate team workload in absence of manager
Implemented new processes to better communication between several national offices
Created interactive PowerPoint for underwriting training
End-user for implementing new software database; creating reports of any bugs or improvement request
Manage, on average, 200 client accounts while maintaining fastidious attention to detail
Work side-by-side with IT to improve workflow process METRO PCS Atlanta, GA
Project Coordinator temporary position, May 2011 – December 2011 The position was extremely fast-paced and required thick skin, organization and quick learning. My position ended due to the project being completed.
Collected inventory levels, updating orders and shipments, forecasting and making recommendations for inventory planning
Reported and tracked project status/updates to Project Manager using spreadsheet reports
Received, verified, matched and processed invoices
Composed all correspondences on behalf of Project Managers
Provided tracking for all submittals, change orders and requests
Resolved internal and external invoice and payment queries
Handled daily email and phone interactions with clients LOS ANGELES TIMES Los Angeles, CA
Administrative Support, Finance Department April 2009 – March 2011
Accounts payable and accounts receivable
Generated reports including: Balance Sheet, P&L, and basic financial reports
Bank and credit card reconciliation, bank deposits and Journal Entries
Processed wires, and checks as well as other payments
Processed expense report
Prepared for month end closing
Maintained files and documentation thoroughly and accurately Administrative Support, Customer Service March 2006 – March 2009
Focused on incoming customer inquiries and offered productive solutions that increased customer satisfaction
Continuously held the position for top producer with weekly/monthly team production reports
Monitored phone calls and trained the outsourced customer service team
Specialized in creating itemized bills/statements at customer request
Audited credit adjustments done by customer service teams weekly
Resolved payment inquires with customer/liaison between customers and finance department EDUCATION
Bachelor of Science, Business Administration/Marketing – University of Phoenix 2010
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