Project Manager

Himanshu Joshi [CSM]

940-***-**** [********@*****.***]

Summary

Total 14+ years of IT experience. 7+ years in Program, Project and People Management.

Strong working experience on PMI Knowledge areas [Integration, Scope, Cost, Time, Human Resource, Communications, QA, Risk and Procurement management]

Execution experience of Development & Maintenance Projects on different domains i.e. Insurance, Healthcare, Manufacturing, Finance & Banking, Tax & Accounting, Mutual Funds, Logistics, Mortgage Warranty Supports, News & Media and Oil & Gas.

Excellent skills in client relations & business management; Interaction with business partners, subject matter experts, vendors and technology partners in Europe, Middle east, Mexico, United States & India.

Experienced in Onsite – Offshore delivery models with excellent co-ordination with team, senior management, clients and stake holders.

Well versed with PMLC / System Development Lifecycle [SDLC] processes, methodologies [Waterfall & Agile - Scrum] and validations. Sound knowledge on Finance methodologies and Portfolio management.

Experienced in deliverables / documentations require on every phases of Project Management [Project Initiation to Closure] i.e. Project/Program Plan, Matrix, Risk & Mitigation planning, Change requests, Project status reporting, Scorecard, Resource forecasting, Different levels of estimations, Budgeting reports, Weekly status reports, Work Breakdown Structure, Technical Specifications, Service Enhancements, Low level & High level designs, Application Deployment manuals, Database designs, Test plans, Test cases, Release notes; Scrum development process [Sprint iterations, estimations, reports, back logs] etc.

Comprehensive knowledge on different phases of Testing, Change & Release management in Development & Maintenance projects; In development phase [Release policy, planning and design documents]; In Testing / QA phase [Build & Configure, Quality review, Acceptance/Rejection, Rollout plans and communication train]; In Production implementation phase [Implementation check lists, Verifications and Release notes].

Sound knowledge on Supply chain processes by working with different process areas [Global trade, Invoice, Revenue, Tax, Field Inventory, IT, Business, Manufacturing, Shipping, Delivery, Credit & Collections, Sales Operations etc.] with Giant vendors on Hyperscale orders.

Delivered end-to-end solutions for eCommerce, Data warehouse, windows, web and mobile based on SAP, ASP.Net, C#.net, WPF, WCF, WWF, SharePoint, ASP 3.0, VB 6.0, SQL Server, Oracle, ETL and Informatica technologies.

Skills

Management:

Process Analysis & Redesign

Management of Cross-Functional Teams

Project & Delivery Methodologies;

Project Tracking,

Change & Configuration Management,

Release & Deployment Management

Change Control Management

Infrastructure Management

Budgeting & Planning

Cost & Resource Estimates

Project Risk & Scope

Contract Administration

Warranty Support

Technologies:

Net Framework, WF, WPF, WCF, C#.net, ASP.Net, AJAX, VB 6.0, ASP 3.0

Visual Studio 2008 / 2005 / 2000

SQL Server, Oracle, ETL, Informatica; SSIS, SSRS, Crystal Reports

SVN Tortoise, VSS, TFS, Star Team, Smart CVS; Install Shield 12.0 Professional

Tools / Utilities: Ms-Project, MS-Office, MS-Visio, Rally, Clarity, Caliber, SAP, HP Quality Control / ALM 12.0, ART tool, JIRA, SharePoint, Power BI;

Current Project / Program(s) HPE, Houston, TX, USA

Project / Program Manager June 2014 – till date

Project Summary:

DMO: Divestiture Management Office [Aug 2016 to Current date] – The DMO is a HPE program to handle HPE Separations & Acquisitions. HPE again split its one of the portion HPES [HP Enterprise Services] to CSC and acquired Micro focus company into HPE. I am working as a Project Manager for IT Centre of Excellence group and handled end to end impacts to the few IT assets as part of small DMO sub-program. Project Management of SDLC activities for HPE Sales Ops Progressing assets/applications from Planning, Analysis/Design, Construction/Testing to Implementation and Closure. Use of MSPS, ALM & MS Power BI.

SMO: Separation Management Office [Dec 2015 to July 2016] – The SMO was a program to split HP Company into HP Enterprise & HP Inc. I have worked as a Project Manager for Finance Architect group and handled end to end impacts to the Finance assets due to this separation.

Q2C [Quote to Cash] is a HP program to get the quotation of HP products [Laptop, Desktop] from different customers [Facebook, Yahoo, eBay, Symantac, Rackspace, Dropbox, Alibaba etc.] and convert them into Hyper scale orders with the help of SAP systems till the delivery by coordinating with different team(s) & department(s) [Field Inventory, Revenue, Tax, Global Trade, Finance, Sales & Operations, Credit & Collections, Invoice, IT etc].

Business Partners: HP Mexico, HP USA, HP Japan, HP Global Traders [Europe, UK, Asia]

Responsibilities

oRegular update meetings & coordination on program health status reports with PMO, Sr. Management, Client & Stakeholders and Business Process teams on Programs & Portfolio activities.

oResponsible to drive the production release(s) from Business, IT & Finance perspective by working with other involved teams [3rd parties, maintenance, business testing etc.] across the world.

oResponsible to manage program risks; resource forecasts & actuals; dash board updates; newsletters updates, project updates & health etc.

oFollowing the PMBOK methodologies and processes.

oPerformed Project Manager Role along with different roles aka PMO analyst, Worldwide Defect Manager during SMO, Test & Release Manager during DMO.

Project#1 PSKW, Bedminster, NJ, USA

Program Manager June 2013 – June 2014

Project Summary: PSKW is the market leader and innovation driver in biopharma loyalty relationship marketing. It leads the field in co-pay assistance initiatives. It created the co-pay industry and remains at the cutting edge of co-pay innovation. PSKW programs have been used by 456,000 prescribers and more than 8.3 million individuals.

Managed the programs through manual intervention especially the analysis of reports. Having an automation system will greatly reduce time to create analytical reports. I was responsible to manage the development of web application(s) in face of 3-medium size project(s) towards different programs / products for its customers from program/project kick-off level till deployment. The projects were developed into .Net technologies.

Business Partners: CVS, Walgreens, Rite-Aid, Medical Care and other pharmaceutical companies.

Responsibilities

Project Management

oRegular update meetings along with project health status reports with PMO, Sr. Management, Program LOBs, Client & Stakeholders and PSKW teams on multiple Programs & Projects activities.

oDevelop, evaluate and maintain Project Baselines (Cost, Schedule, Risk, Quality)

oFollowed the Project Management Body of Knowledge (PMBOK) techniques with Waterfall & Agile - Scrum methodologies.

oResponsible to develop, deliver & getting sign-offs on project plan, charter, scope statement, FSD, Design documents, release calendars, test plans [QA, SIT], Development check lists [code review, implementation, rollback plans etc.], scorecard, resource alignment, change request process, release management, change management and warranty support etc.

oResponsible for creating Resource calendars and acquisition / release of resources.

oResponsible for the Development, Change request control, Deployment, Integration, Release & Change Management.

oResponsible for team performance assessments and making decisions based on project needs.

Functional

oResponsible to coordinate with PSKW Business analyst & Business partners to understand the scope & business requirements and convert them into system requirements.

oAssisted PSKW to setup the infrastructure for the execution & maintenance of the application(s).

Cognizant Technology Solutions - Key Project Profiles

Project#2 Met life, Clarks Summit, PA, USA

Program Manager Sep 2012 – May 2013

Project Summary: Met life is an insurance company which provides life coverage for health, dental & vision to individual as well Government & Corporate groups. It has many internal applications to maintain insurance for different groups. I was responsible to manage the enhancement on these applications in face of 5 medium size project(s) from program/project kick-off level till deployment. The projects were developed & supported into Java & .Net technologies.

Business Partners: MetLife, Cognizant, iGATE, Government Health & Dental Groups, Verizon, Google, Chase bank

Responsibilities

Project Management

oRegular update meetings with PMO, Program LOBs, Client & Stakeholders and team.

oResponsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.

oDevelop, evaluate and maintain Project Baselines (Cost, Schedule, Risk, Quality)

oFollowed the Project Management Body of Knowledge (PMBOK) techniques with Agile - Scrum methodology.

oAnalyze the data coming in from various 3rd party interfaces and oversee support acquisition and merger projects. Coordinated with 3rd party Client vendors to complete QA & UAT.

oResponsible to communicate with Business, Client stake holders & Met life teams on multiple Programs & Projects activities.

oResponsible to develop project plan, charter, weekly status, scorecard, resource alignment, budgeting, change request process and Met life process improvements by using MS Clarity on PPM financial module.

oResponsible for creating Resource calendars and acquisition / release of resources.

oResponsible for the Development, Change request control, Deployment, Integration, Configuration, Release, Change Management with warranty support.

oResponsible for team performance assessments and making decisions based on project needs.

Functional

oResponsible to coordinate with Met life business analyst & Business partners to understand the scope & business requirements.

oWorked with Business analysts to convert requirements into business cases into Caliber.

Project#3 Toyota Motor Sales, Torrance, CA, USA

Technical Project Manager Apr 2012 – Sep 2012

Project Summary: Toyota has an existing portal called Dealer Daily that is used by its dealers across USA & Mexico for performing day to day operations [i.e. Inventory requisition, Financial tracking, Claim processing etc.]. The current project One Dealer Daily [1DD] is to uplift the existing Dealer Daily site to provide common functionality to all internal users, US & Mexico dealer users and private distributorship of Lexus & Toyota brands, over the internet. Enterprise security module was developed into Java and rests of the two projects were in .Net technology. The application was built for different devices aka desktop computers, I-Pad and mobiles.

Business Partners: Toyota, Lexus, Cognizant, Deloitte, Infosys, CSC, Sales

Responsibilities

Project Management

oResponsible to communicate with multiple teams [Development, Enterprise architect, security, Functional expertise, existing maintenance, sales] and other stake holders on different activities.

oPrepared & reviewed documents related to Project scope, estimation, risk management, resource loading, work breakdown structure etc.

oAssisted Client manager on the creation of Cost performance baseline and Schedule Baseline on with Agile methodology process.

oClosely worked with Client technology manager and assisted him to manage project tracking activities.

Coordinated with 3rd party Client vendors to complete QA & UAT.

oHelped Client manager to prepare communication & sign off plans to the deliverables.

Functional

oPerformed Role Mining analysis by coordinating with Business, Security, Enterprise & Technology teams.

oWorked with technical team and reviewed design & solution documents.

oConducted design walkthrough and sign off meetings.

Project#4 AstraZeneca Pharmaceutical, Wilmington, DE, USA

Application Service Manager Sep 2010 – Apr 2012

Project Summary: AstraZeneca is having internal applications build for managing information about healthcare professionals such as physicians & pharmacists. The project involves upgrade of 3 Field sales applications [i.e. Viewpoint-.Net; Touchstone-Siebel, Informatica]. The project had peak team size of 12 people [Onsite & Offshore].

Business Partners: AstraZeneca, Cognizant, Ciber, Deloitte and Infosys

Responsibilities

Project Management [Planning, Communication & Coordination, Execution & control, Resource forecasting, invoicing, release management etc.] by following Waterfall methodology.

Responsible for Change control & management processes.

Handled small enhancement development project(s) along with support project.

Provided Full Life Cycle Analysis Design, Development, Maintenance enhancements and Production Support along with require documentations.

Periodic status reporting of weekly / monthly metric data of performance to the senior management and project stake holders.

Managed successful Production releases and responsible for deliverables like [Release estimation, KT plans, Minutes of Meeting discussed with different stake holders, Analysis - Design & understanding documents, Build notes, Test plans, Implementation checklists with Rollout plans and Release notes]

Responsible for the Development, Deployment, Integration, Configuration, Release & Change Management

Mphasis, an HP company - Key Project Profiles

Project#5 Chase Bank, Jersey City, NJ, USA

Project Manager Apr 2010 – Sep 2010

Project Summary: The objective of projects [MSR-Mortgage Site Rehost & DCHP-Dynamic Card Home Page] is to redesign & rehost existing mortgage sites in CIG IIS infrastructure to improve the performance. Both are credit card public sites which are re-developed in MVC [ASP.Net 3.5, C#.Net, SQL Server 2005, Informatica & ETL Tools] with the team size of 9 people [Onsite & Offshore].

Business Partners: Chase, MphasiS, Cognizant and Infosys

Responsibilities

Project Management [SDLC, Communication, Coordination, Execution, Resource management, Budgeting]

Periodic status reporting of weekly / monthly metric data of performance to the senior management and project stake holders.

Review business requirement deliverables.

Project#6 Wells Fargo Bank, Tempe, AZ, USA

Project Lead Oct 2009 – Apr 2010

Project Summary: With the acquisition of Wachovia Bank by Wells Fargo, opportunities & challenges were presented to meet ongoing trading partner expectations for products & services. This project [TCR-Transmission Conversion Repository] developed to support numerous Deposit Accounts of Wachovia bank channel and product conversions of Wells Fargo bank channel. TCR was a place for both transmission channels to temporarily moving trading partner data between the channels until the Trading Partners can be fully migrated to their appropriate channels.

Business Partners: Wells Fargo, Wachovia, HP, MphasiS and TCS

Responsibilities

Manage Project consists of multiple technologies [.Net, Java, Informatica, and SQL Server] and business Assisted to manage budget and over all schedule from the End to End project perspective. Risk identification and management throughout the life cycle of the project. By leveraging the onshore resources of team size 14, seamlessly managed around the clock development support.

Timely status reporting to senior management and Project stakeholders.

Laid out clear process maps for Code Management, Configuration Management and Integration testing.

Responsible to deliver the project with module integrations by managing ETL & dotnet teams.

Directed teams to analyze, design high level technical requirements, Low level Module designs, Code the requirements, Testing, Test cases, Module Integrations and Application setup.

Coordinate SIT, UAT and manage a smooth production rollout.

Responsible for the Development, Deployment, Integration, Configuration and Release Management

Project#7 Jackson & Hewitt, CCH Incorporated, Wichita, KS, USA

Module Lead Aug 2009 – Oct 2009

Project Summary: CCH Incorporated is famous for providing best solutions for Tax filing and Accounting in USA. This is a web development project [ASP.Net 2008, C#.Net, SQL Server 2008] which provides the features and functionalities to file the Tax online with estimated returned, documentation, calculators etc. The development & testing onsite team size was 9.

Responsibilities

Communication with Business & Client stake holders.

Requirement gathering, estimation, mentoring the development & testing teams.

Responsible for modules integration & delivery.

Project#8 Sony Ericsson Corporation, Irvine, CA, USA

Onsite Coordinator Mar 2008 – Jul 2009

Project Summary: WCMS is a global web based application that caters to SEMC’s mobile phone warranty claims processing across the globe. The claims submission is done using both online and batch modes. The user logs into the system to initiate update and process the claims. Most of the submissions, close to 96%, are done in batch mode. Further updates to the claims are done online. Also the project includes the migration to Dot Net 3.0. The components re-developed in .net and DTS packages converted to SSIS - SQL Server Integration Services. The project handled with the help of team size 5 [Onshore & offshore].

Business Partners: Sony Ericsson, MphasiS, EDS, Cognizant, Toshiba and Lenovo

Responsibilities

Communication with Business & Client stake holders. Single POC for Client & EDS stack holders.

Prepare weekly, monthly & yearly metric data of performance and provide status updates to client & senior management.

Mentor the team for system maintenance and enhancement of WCMS (Warranty Claim Management System).

As a Team Lead, conduct code reviews for the team members and prepares quality documents for the quality assurance audit.

Responsible for code review, module estimations & integration, implementation and deliverables.

Project#9 Deutsche Bank, Bangalore, India

Module Lead Apr 2007 – Mar 2008

Project Summary: The project - CTS [Client Transition System] is a workflow based project which provides the services to the client & document management system; it is a golden source for client information. It meets the growing needs of the business and will serve as a centralized source of information for both Deutsche Bank users involved in the client transition process, as well as other areas of the bank that wish to view a client’s status within the transition process, view the products available for a client to trade, and access other static data that will be maintained with the system. The total team size was 20 [onshore & offshore] and I was module lead of 3 developers.

Responsibilities

Business requirements discussions & coordination with Onshore lead.

Responsible to prepare documents i.e. low level design, test cases, release notes, Implementation manuals etc.

Mentor team for analyze, design, code, unit test the requirements and helped onshore in module integrations & implementations.

Created database level mappings to manage work flow details in SQL Server and actual data in Oracle.

Project#10 Deutsche Bank, Bangalore, India

Tech Lead Jan 2007 – Apr 2007

Project Summary: The project - GEMS [Global Enterprise Module System] is a workflow based project [ASP.Net 2005, C#.Net, Oracle 9i, BizTalk Server 2004] which collects & validate the requests sends by sales and business departments. The requests are in form of financial deposits and DB invests it in stacks, shares and other financial banks. The validation is the series of steps includes approve, reject, recertification process etc. and allows business manager & 4Eyes persons to manage. The team consisted of 3 developers & one designer.

Responsibilities

Project discussions [requirements, estimation, planning] & coordination with onshore client.

Closely worked with senior management & provide periodic project updates.

Responsible to prepare documents i.e. test cases for SIT & UAT and release notes.

Mentor team to design, coding, unit testing the requirements and helped onshore client in product implementation.

Project#11 Reuters UK, Bangalore, India

Module Lead Apr 2006 – Jan 2007

Project Summary: Reuters, U.K. is one of the leading NEWS business agents in the world. They sell all types of news including Sports, Entertainment, Stocks, Politics, etc., for all the news & media. The CEMP [Cross-Editorial Metadata Platform - SSIS, SQL Server 2005, C#.net] project aims to provide a strategic cross-editorial metadata platform that can centrally serve the metadata needs of news production systems and enable them to adopt new and more granular coding schemes. The total team size was 13[offshore] and I was module lead of 2 developers.

Responsibilities

Developed the components includes mapping rules (to segregate the news contents and the type of the entities that fall in the business category) in the referential database. The components accept the mapping rules in the XML format and update the referential database.

Utilized the Install shield 12 Professional tool and provided a customize solutions components.

Prepared documents i.e. Low & High level designs; Test cases; Installation, User and Database guides; Installation Checklist.

Mentor team to design, coding, and unit testing the requirements.

Other Relevant Companies Experience

Project #12 [Richer Components] BOSSdev, Hyderabad, India

Senior Developer Jul 2005 – Apr 2006

Project Summary: Richer Components project was an ongoing development of software components for the ASP.Net platform. Richer Components clients include: AT&T, Electronic Arts, Ford Motor, GiaxoSmithKline, HP, Honeywell, Intel, LG Electronics, Microsoft, Motorola, NASDAQ, Nestle, NFL, Peoplesoft, PriceWaterhouseCoopers, P&G, Reuters, Sears Roebuck, Sony, Tower Records, Unilever, Universal Music, Verizon and Wells Fargo. Team size was 8. Technologies were ASP.Net, C# and SQL Server 2000.

Responsibilities

Responsible to design, develop & test the custom .net components.

Participating in technical component discussions with team & client.

Project #13 [Reliance MF] Reliance Mutual Fund Online services, Hyderabad, India

Senior Developer Mar 2005 – Jul 2005

Project Summary: The project was technology migration from classic ASP 3.0 to ASP.net. This Application aims to act as an additional channel to facilitate Investors, to carry our commercial and non-commercial transactions. The primary purpose of the Investor module is to provide online access to the Investors to carry out transactions such as New Purchases, Additional Purchases, Switch the Reliance mutual funds from one scheme to other, Redeem units etc. supported by various transactions details available to him. Team size was 4 and technologies were ASP 3.0, ASP.Net, C#, COM, SQL Server 2000 and Sybase.

Business Partners: Karvy and Reliance etc.

Responsibilities

Developed the Project as a Team Member.

Prepared the technology plans for COM components migrations. Re-design & develop the COM components in C#.net.

Responsible to redesign & redevelop a part of the project.

Project #14 [Karvy MF] Karvy Computershare, Hyderabad, India

Developer Oct 2004 – Mar 2005

Project Summary: The application for Investors, Distributors and AMCs, is providing information about all the funds like BOB, UTI, Taurus, JM Finance, Reliance, Deutsche and LIC etc. Team size was 4 and technologies were ASP 3.0, Sybase, COM and Active Reports.

Business Partners: Karvy, Bank of Baroda, Axis, Deutsche and UCO banks etc.

Responsibilities

Developed the Project as a Team Member.

Coding and Designing the front end.

Project #15 [VEMS] Reliance Industry Ltd, Jamnagar, India

Developer Mar 1998 – Mar 1999

Project Summary: The System [Visitor Entry Management System - Security System] involves the following modules for simulation of the process. Gate Security, Vehicle Security, Visitor Security, Performed Queries and Report as per requirements. Team size was 4 and technologies were VB 6.0, Microsoft Access 7.0 and Crystal Reports.

Business Partners: Reliance, Bonace, Bechtel France etc.

Responsibilities

Developed the Project as a Team Member.

Coding and Designing the front end.

Project #16 [SPS] Reliance Industry Ltd, Jamnagar, India

Developer May 1997 – Mar 1998

Project Summary: This project [Site Progress System] was the maintenance of the product which was developed by the Bechtel Company. It was generated daily, weekly, quarterly, monthly & yearly plant / site progress reports for 15 units (i.e. Marine Tank Farm - MTF, Refinery Tank Farm - RTF, Poly propylene - PP, Document Controls - DCC and Project Controls etc.). The team of two and were developed application in VB 5.0, Microsoft Access 97, Crystal Reports and Primavera Project Planning – P3.

Business Partners: Reliance, Bonace, Bechtel France etc.

Responsibilities

Developed the enhancements & supported project as a Team Member.

Coding and Designing the front end.

Certifications

Certified Scrum Master

ASP.Net Certificate from Peers Technologies, Hyderabad, India.

Diploma in Computer Programming & Application from TULEC, Tata InfoTech, Gujarat, India.

Trainings

Got PMP training from Cognizant Technology Solutions.

Got training on Finance Portfolio from HP, Houston, TX

Got training on Clarity from MetLife.

Got NISI framework training on MVC 3.0 framework from Chase bank

Got SSIS training from Mphasis, an HP company

Educations

Masters of Computer Application (MCA - 2003) from IGNO University – India.

Post Graduate Diploma in Advance Computing Application (PGDACA - 2000) from Saurashtra University – India.

Bachelors in Science - Mathematics (B.Sc. - 1998) from Saurashtra University – India.

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