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Technical Support Customer Service

Houston, Texas, United States
March 01, 2018

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Juanita C. Hopkins

***** **** ***** **. (361) ***-****

Houston, TX 77083


B.B.A, Computer Information Systems

Texas A&M University-Kingsville, Kingsville, TX August 2015

A.A.S., Computer Information Systems: Computer Programming Specialist

A.A.S., Computer Information Systems: Microcomputers for Business

Specialist, Multimedia-Internet Developer Emphasis

Del Mar College, Corpus Christi, TX December 2010


FDLLC Corpus Christi, TX

Harbor Bridge Project Equipment Clerk April 2017-June2017

Created Excel Spreadsheets to Track Equipment

Created Excel Spreadsheets to Track fuel deliveries

Created Comparison Charts for equipment purchases

Created Excel Spreadsheets to Track daily equipment use

Created Excel Spreadsheets to Track when to schedule equipment for job site

Kept a file of all equipment deliveries and contract end dates

The Results Corpus Christi, TX

H&R Block IT Technical Support January 2017-April 2017

Technical Support for H&R Block’s Blockworks tax preparation software.

Technical Support for H&R Block tax office equipment.

Technical Support for various web apps used by the H&R Block Tax Pros

Bay Ltd. Corpus Christi, TX

IT Analyst Intern June 2015-August 2015

Created internal forms using Formatta.

Worked on updating information in their Training Tracking program.

Helped to design a database system for Quality Incident Reporting.

Texas A&M University-Kingsville Kingsville, TX

IT Database Research Assistant October 2013-August 2014

Assisted Dr. Bartelt implementing the HINStx program.

Created a database using Access for use in contacting and updating Doctors in South Texas.

Learned how to install and navigate the iNexx system.

Del Mar TV Corpus Christi, TX

Multimedia Assistant June 2008 – December 2010

Digitized different media for airing on tv.

Created mpeg2 spots in Lightwave.

Used peg-i-sys system to air programs.

Extensive use of TemPeg for digitizing and editing.

Backup of mpegs to tape and cataloging backups.


Walgreens Corpus Christi, TX

Sales Associate/Hallmark June 2012–October 2013

Responsible for organizing and ordering Hallmark Cards and Gifts.

Assisted customers with located products in the store, or online.

Assisted with restocking shelves.

Assisted with cleaning store.

Tax Wizard Corpus Christi, TX

Tax Preparer February 2011-April 2011

Prepared income tax returns for the public.

Filed income tax returns with the IRS.

Used income tax software to prepare taxes.


● Proficient in C++, Javascript, Visual Basics, Data Structures and SQL

● Proficient in Lightwave, Speed Edit, TemPeg, Peg-i-sys

● Proficient in MS Word, Excel, PowerPoint and Access


AITP (Association of Information Technology Professionals)

Founded national student organization chapter of AITP – Association of Information Technology

Professionals, at Texas A&M University-Kingsville, AITP Chapter #3316, 2014 – 2016

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