Project Manager Customer Service
Resume:
PERSONAL DETAILS
Name and Surname:
Nolufefe Zanny Luyenge
Nationality:
South African
Gender:
Female
Languages:
Xhosa and English
ID Number:
Residential area:
No 134 Alan Manor Mews,
Constantia Rd
Mayfield Park Johannesburg
2001
Contacts
Email ************@*****.***
TERTIARY EDUCATION
Qualifications
Institution
Year
Certified Technical Financial Accountant
Boston Business College
Current
Certified Accounting Technician (ACCA)
Boston Business College
2004
Principles of Customer Service
Boston Business College
2008
Additional Courses Completed
National Certificate in Information Technology – City and Guilds (2008 – 2009).
Computer Literacy/Skills
MS Word.
MS PowerPoint.
MS Excel.
Email.
Internet.
Oracle.
Pastel.
ASAP
Professional Affiliations
Affiliate Member of ACCA.
EMPLOYMENT SUMMARY
Company
Position
Employment Dates
Women Development Businesses-Trust
Senior Accounting Officer
2014/03/01 - Current
Women Development Businesses-Trust
Research, Monitoring & Evaluation Officer
March 2012 – January 2014
EMPLOYMENT HISTORY
Name of Company
Women Development Businesses-Trust
Employment Dates
2014/03/01 - Current
Position Held
Senior Accounting Officer
Duties and Responsibilities:
Preparation of monthly/quarterly/annual management accounts for specific business area/s as allocated.
Working with budget holders to help them understand their budgets and provide accurate budget monitoring information.
Preparation of monitoring reports for Women Development Bank Board, Senior Leadership Team and the branches Councils.
Support budget holders to maximize income generation, review fees and charges and analyses investment opportunities etc.
Detailed analysis of income and expenditure profiles/trends to provide projections on a sound basis.
Complete returns and chief finance officer statements, ensuring appropriate signatory and follow up actions are completed as required.
Liaison and provision of audit information as required, undertaking any necessary analysis and reconciliation to ensure satisfactory certification of accounts.
Lead on the improvement of internal controls and processes to ensure maximum efficiency, the highest standards of financial probity and excellent value for money.
Maintain effective partnership working arrangements with key partners and stakeholders, including Elected Members, auditors, Government agencies and the NGOs.
Assist in setting, monitoring and reviewing the financial policies and procedures of Women Development Bank, ensuring they comply with statutory requirements, accounting codes of practice and the financial reporting requirements of commissioners.
Support the planning and delivery of efficiency strategies including the development of Women Development Bank medium and long term business plan.
Engage in and promote effective networking at local, regional and national levels to ensure that services are responsive to national developments and leading practice; seek out opportunities to promote the work and services of Women Development Bank in order to develop and grow the business.
Assist the Director of Finance & Resources in ensuring compliance with the company financial governance framework and internal controls.
Champion the promotion of diversity and equalities in the development and delivery of services and in all aspects of people management.
Ensure the wellbeing of staff and service-users by actively promoting and complying with health and safety regulations, policies and procedures.
Reason for Leaving
Career growth
Name of Company
Women Development Business-Trust
Employment Dates
March 2012 – January 2014
Position Held
Research, Monitoring & Evaluation Officer
Duties and Responsibilities:
Contribute to the development of annual research and learning objectives that can be translated into action plans;
Support the development and implementation of Women Development Business’s organisation wide planning and monitoring frameworks;
Advise on and support project evaluations formulated within a framework that demonstrates evidence based best practice whilst identifying outcomes and impact;
Work with members to develop protocols, tools and systems to collect, collate and analyse data in a coherent and participatory manner;
Document and disseminate insights in relation to development theory and good practice both from Women Development Business members and others working in the development sector;
Contribute to increasing the quality and reliability of Women Development Business outputs to include target setting and establishing Key Performance Indicators (KPI’s);
Support and contribute to the strengthening of overall organisational capacity and develop systems to demonstrate and evidence capacity building;
Support and contribute to innovative practice identifying the synergy between missionary experience, practice and NGO development practice and experience;
Promote a learning culture within Women Development Business that is inclusive, creative and forward thinking.
Develop and strengthen monitoring, inspection and evaluation procedures
Monitor all project activities, expenditures and progress towards achieving the project output;
Recommend further improvement of the logical frame work;
Develop monitoring and impact indicator for the project success;
Monitor and evaluate overall progress on achievement of results;
Monitor the sustainability of the project's results;
Provide feedback to the Project Manager on project strategies and activities;
Suggest strategies to the Project Management for improving the efficiency and effectiveness of the project by identifying bottlenecks in completing project activities and developing plans to minimize or eliminate such bottlenecks;
Report monthly, quarterly, half-yearly and annual progress on all project activities to the Project Director/Project Manager;
Conduct capacity assessment on existing monitoring and evaluation system Develop indicators and a monitoring strategy for the project;
Participate in annual project reviews and planning workshops and assist the Project Manager in preparing relevant reports;
Support monitoring and evaluation of the effects and impact of the project;
Assist in coordinating across the available components of the Project to ensure effective implementation
Reason for Leaving
Career Advancement
Name of Company
Nkonki Incorporated
Employment Dates
April 2010 – November 2011
Position Held
Consultant
Duties and Responsibilities:
Head the business process workshop to outline client procedures and processes
Ensure configuration of the general ledger, cash management, accounts payable, and accounts receivable
Provide support in completing data processing and modification tasks; create and design financial reports; and document packages
Offer ongoing assistance to customers, including attending to their concerns; and assist with financial reporting
Work closely with the sales unit to work out better ways of improving the firm’s chances of closing bargains
Enlighten customers on ways of executing training, and methodology
Work out engagements and handle statements of work
Accomplish monthly and yearly billable and utilization targets regularly
Take active part in cross-unit and cross product execution teams
Carry out and forward necessary metrics and project reports, including list of issues, project updates, and status promptly to management.
Reason for Leaving
Career Advancement
Name of Company
Boston City Campus
Employment Dates
April 2008 –September 2011
Position Held
Accounting Training Advisor
Duties and Responsibilities:
Responsible for preparing and delivering lectures, leading and moderating classroom discussions, and administering and grading examinations.
Conducting workshops for the students
Research and revise existing beginner, intermediate and advanced training curriculum based on employer and participants needs.
Review and refine the payment process and training fees, ensure accurate financial records and statistics
Refine the Interview, screening, and recruitment process for program participants
Design and expand training and development programmes based on the needs of the organisation and the individual.
Reason for Leaving
Career Advancement
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