Customer Service Professional Experience
Resume:
ELIZABETH SCHMERFELD
Reno Nevada, 89509
E-mail: **********.*********@*****.***
SUMMARY:
Bilingual in English & Spanish with ability to Speak, Read, Write, and Teach
Supervisory experience
Excellent customer service skill both in person and over the phone
Proficient in computers including MS Word, MS windows, Excel, Internet, & email
Experience working with the Spanish community
Skilled journalist
Financial budget experience
Skilled in public speaking
Ability to use all office equipment
Problem solver
Honest hard worker with ability to multitask
Familiar with Reno, Carson City and Sparks area
PROFESSIONAL EXPERIENCE
Consumer Credit Affiliates
2003-2006 Financial Consultant Reno, NV
Advised financial and specialized in debt mgmt.
Azteca America
2006-2007 Journalsit Reno, NV
International Center / Northern Nevada
2007-2008 Bilingual Teacher Reno, NV
Taught beginning, intermediate and advanced Spanish at 2 different elementary schools.
Squaw Creek Resort
2008-2009 Supervisor/ Office Coordinator Olympic Valley, CA
Supervising up to 20 Personal checking room service attendants in coordination with front desk.
Northern Nevada Hispanic Services
2009-2011 Assistant Specialist Clerical program Reno, NV
Port of Entry and Assisted the Executive Director.
TMCC Bachelor of Arts Reno, NV
2012-2014 Full time student
2014-2016 Work in Guadalajara Mexico
2016-2017 Fusion Communication Center Reno, NV
Data Entry Specialist: Work with spread sheet, lockbox, ach. Credit card and customer service.
EDUCATION
Business Office Technology Certified Center for Employment, Reno, Nevada 2003-2004
Clerical Typing Award Center for Employment Center Reno, Nevada.
(This award is due to my speed and accuracy) 1979-1981
Certificate of Compellation in English Level 1-V Ms Dos 1- 111, Word Perfect, Beg. Inter. and Advanced 1976-1981
Truckee Meadows Community College Reno, Nevada 120
Bachelor of Arts Unfinished Career.
ADDITIONAL PROFESSIONAL ACTIVITIES
Official Professional translations for the government state in Sonora Mexico as a journalist.
Newspaper journalism between Commission Arizona and Sonora.
AWARDS RECEIVED
Jornales a Ward va Mayor Rodrigo Velez in Puerto Peñasco Sonora México.
Award from Padres Latinos Association in Carson City, for my journalist job.
Proficiency Awards in Business Office Technology, Word Processing, Introduction to Business, Spreadsheets, Business Math, Ms Power Point, Ms Word, 10-Key, Calculator, Adding Operation and Windows.
Recognition from the white house Senator Harry Reid for my Northern Nevada Journalism,
Formal secretary from Latino Lions Club - First generation and active member.
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