Sales Customer Service

**** *. **** ***** **** ***, Tampa, FL *****

( **3 ) 284 - 8 688 CORT EZ 7986@GMA I L . COM

J ASON CORTEZ

PROFESSIONAL SUMMARY

Seasoned General and Finance Manager with 10+ years’ experience in car sales arena. Versatile, enthusiastic individual, who endeavors to achieve a high standard of customer service in sync with sales policies. Has gained a variety of sales management skills and can work both independently and as part of a team to work towards accomplishing self and company objectives. AREAS OF EXPERTISE

Compelling leadership skills

Strong customer service skills

Sales & finance management

Exceptional communication

Social media savvy

Great attention to detail

Internet Sales

Client/vendor relationship

management

Vehicle deliveries

Persuasive negotiator

WORK EXPERIENCE

A&M Motors/King of Carz

July 2016 – Present

General/Finance Manager

Direct and deliver auto finance loans to clients to facilitate sales and increase revenue

Oversee staffing requirements and hire and train new employees

Set sales objectives for each individual sales representative

Plan, organize, execute and supervise implementation of goals

Provide assistance in carrying out duties so that individual sales objectives are met

Direct and schedule activities of sales representatives and stand in for absent employees

Forecast sales and expenses and ensure that profits are maintained accordingly

Develop and implement effective customer relation policies

Develop and maintain relationships with clients, vendors and banks

Review and analyze client credit; qualify and approve applications for auto finance, close sales contracts, cross sell warranty products, ensure compliance with State laws

Prepare periodic reports on sales, purchasing, payables, receivables, and loan processing

Assist clients in choosing cars of their choice by providing them with information on popular brands

Provide clients with information on car features and accompany them on test drives Electro Medical Stim Inc. (EMSI), Tampa, FL

January 2016 – July 2016

Pre-Cleanse Specialist, Billing

Responsible for expediently reviewing and auditing files for group carriers such as GHI, Tricare and BCBS to ensure no errors are visible and file is prepped for billing

Worked on special projects –Ensuring that over 20,000 bio-ice and lead orders are entered quarterly – with no errors

Health Plan Services

2015 – 2016

Front Desk Representative

Responsible for verification of initial and ongoing eligibility/enrollment of members

Maintain compliance with internal and regulatory standards

Answer and assist customer inquiries with internal departments

Schedule and maintain delivery orders and return of equipment

Increase sales revenue for branch to exceed business expectations

Provide customers with expert advice on equipment selection, operation and maintenance

Process and distribute daily production reports

Sixt Rent a Car

2014-2015

Front Desk Representative

Enthusiastically greet customers and guests upon arrival

Answer queries regarding registration, reservations and payments

Verify all necessary documentation to ensure accuracy of customer credentials

Schedule and maintain delivery orders and ensure the return of equipment

Increase Branch sales revenue to exceed business forecasts

Provide customers with expert advice on equipment selection, operation and maintenance

Process and distribute daily sales reports

Brandon Hyundai & Mitsubishi

2010 – 2014

Sales Department

Handled sales inquiries

Educated customers on vehicle information

Greeted clients and inquired into their choice of automobile

Escorted clients through an assortment of cars that meet their individual choice

Provided information regarding features of selected cars and accompanied clients on test drives

Provided price and warranty information and assisted clients through the purchase paperwork

Negotiated deals with clients and closed deals in a proactive manner

Generated leads of possible clients and followed up with them to convert them into new business

Took and serviced clients’ complaints and indulged in activities to generate referrals EDUCATION

1998 – 1999 Queens Community College

Associate of Arts

2006 - 2007 Autistic Nail & Beauty Academy

Barbering Certification

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