Manager Technical Support

Mark D. Koons

*** ********** ***** • Bellefontaine, Ohio 43311

Home: 937-***-**** • Cellular: 937-***-**** • E-Mail: ****.*****@********.**.***

Systems Engineering • Applications Deployment • System Administration

Providing Valuable Blend of Hands-On and Management Achievements in the IT industry

Areas of Strength & Expertise

•System Implementation • Disaster Recovery • Hardware Configuration

•Needs Assessment • Customer Technical Support • Client Needs Analysis

•Quality Control • Client / Server Architecture • Product Introduction

•Technical Training • Software Configuration

PROFESSIONAL SUMMARY:

Multi-talented team oriented AIX, SCO Systems/Unix Engineer, System Administrator with great troubleshooting skills. Specialties include: Advanced AIX Unix System management, SCO Unix System management, HACMP/XD, HMC /VIOS /LPAR’s, Disk management, Performance monitoring, Raid, Unix shell scripting, Networking, Windows Administration.

Skills:

Operating Systems: Windows XP, 7 & 10, Windows Server 2000, 2003, 2008, NT Workstation, NT Server, MS-DOS, AIX versions 3.2 - 7.1, Linux Red Hat Enterprise version 5.8 & 6.5 Sun Solaris 10.x, SCO 3.2v4.2 - OpenServer 6.

Software: Active Directory, Microsoft Outlook, Samba, Netbackup, Tivoli Storage Manager, IBM AIX Network Installation Manager (NIM), HMC 3.x, AIX HACMP 4.3, 5.1, 5.5 NFS, Apache Tomcat, HACMP/XD, Sysback, tar, cpio and mksysb backups, SonicWall Global VPN Client, Go-To-Assist.

Hardware: IBM pSeries xSeries, IBM Blade, HP Netfinity, HP & Dell workstations, Dell, IBM and HP laptops, HP LaserJet and DeskJet printers.

Programming: Powershell, KSH scripting, PERL, C-shell, Microfocus COBOL, C++.

Applications and Tools: Janus Single-Sign-On, ITIL version 2, EMC Powermt version 5.5 P 05 build 1, SRDF 7.5.x, cfengine v2.0, AIM, HACMP/XD 4.5 & 5.5, PowerVM & HA,IBM Storage Manager,Tivoli Sysback, Intersystems CACHE 5.x, Open SSH/SSL, vi, RDP, putty, topas, nmon TeamViewer, and MS Office applications, Windows IIS 6 – 7.5, Oracle VM Virtualbox 4.3.10 – 4.3.26, VMWare 2.3.0, vWorkspace Virtual Desktop, eG Enterprise Monitoring, Integrated Lights Out iLO (HP) version 3

Hardware: Power4 small to midrange models, RS/6000 F40, F50, Power5 pSeries 505 - 570, Power6 520-550, Power 7 8202-E4D, SAN Storage Systems DS3500, DS4700, DS5020 and XIV environments. LTO tape devices, IBM Netfinity xSeries, IBM Blade Centers, HP NetServers, HP Laserjet print servers, Axis print servers, Zebra bar-code printers

Taught both AIX and SCO training classes for customer and internal user base

Education:

Advanced POWER Virtualization (2006)

Professional Experience:

Insight Global / J.P. Morgan Chase May 31 – Feb. 2017

Systems Analyst / Engineer – GTI Group

Installation and monitoring of over 1700+ virtual systems both AIX (6.1 TL-09) & Linux Enterprise 6.6 (Santiago) & 5.10 (Tikanga)

Installation of software(s) used within the organization – these include: eG Enterprise Monitoring, CF Engine, EPV / EPV-AIM – Enterprise Password Vault, KEON, SRDF 7.5.x. Fast-Arm build-out(s) of Linux systems

Performance monitoring and analysis.

NetSmart Technologies, Inc. – Dublin, Ohio April 2000 – May 20, 2016

Systems Engineer II

Serve as remote Systems Administration of AIX and SCO customers across the US.

Provided configuration assistance in virtualized environments: VIO, LPAR(S) and HMC

Provide weekly status reports (Excel format) to customers showing overall system performance

Worked with IBM for any hardware related and configuration issues

Performed both operating system upgrades and firmware level upgrades of systems and peripherals

Additional support of the MIS application and Avatar products

Entry level support of Linux based system in hosted environments

Unix shell scripting used to capture performance data for presentation in weekly status reports and any customer requested cron backups

Worked with the Linux Infrastructure workgroup on system related issues, install patches, disk drives

On-site installation of new server and conversion(s)

Maintain 24 x 7 Support Services

Unix printing administration

DANA GLACIER DAIDO, Bellefontaine, OH July 1997 – December 1999

IT Manager / Systems Analyst

Served as Y2K Director of facility. Responsible for the overall compliance to Y2K deadline

Implementation of new ERP software solution at manufacturing facility

Maintained overall function of mainframe and PC computer systems 100+user base

Upgraded Novell LAN network from 3.11 to 3.12 while integrating it into a larger WAN using existing T1 and ISDN communications

BANCTEC INCORPORATED, Kettering, OH 1990 to 1997

Systems Analyst

Unix technical support of banking software for user base 650+

Installation of hardware and software of UNIX-based applications

Kernel tuning re-building of the operating systems, coding changes and scripts

Dispatch field engineers when necessary

Provide documentation, education and training to in-house and BancTec customers

Responsible for maintaining (2) two Novell file servers. Duties included connecting

File servers together, adding workstations to network, server-tuning, implementing daily backup procedures and installation of application software and upgrades.

Education

Edison State Community College … Piqua, Ohio

Candidate: Associate’s in Data Processing Technology

Certificates

IBM Certified Specialist AIX V4.3 System Administration

IBM Certified Specialist AIX V4.3 System Support

IBM Certified Specialist eServer p5 and pSeries Administration and Support for AIX 5L V5.3

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