Sound communication skills( verbal & written) computer skills
Resume:
Mpho
Magonono
CAREER OBJECTIVE
I am in need of a job where I can best make use of my knowledge and skills and also learn as much as I can to grow my career. I have confidence in myself that I can make a meaningful contribution in an organisation.
PERSONAL INFORMATION
Full Names : Magonono Mpho Jeanette
Postal Address : 14640, 53Andries Street, Protea Glen Ext 16 Home Language : Venda/Tswana
Other Languages : English (Intermediate), Afrikaans (basic) and Zulu (basic) Nationality : South African
ID number : 960**********
Gender : Female
EDUCATION INFORMATION
National Diploma: Law 2016 (Current Study)
University of South Africa
Grade 12 2014
Town View High School
Subject(s): Mathematics, Computer Literacy, Computer Application Technology, Business Studies, Life Orientation, Business Studies, English and Afrikaans SKILLS, KNOWLEDGE AND COMPETENCY ACQUIRED
Sound communication skills( verbal & written) & interpersonal skill
Numeracy
Computer skills( Ms Word, Ms Excel, Ms Powerpoint, Email, Internet)
14640, 53 Andries Street, Protea Glen ext 16
*******.*********@*****.***
WORK EXPERIENCE
Job Title : Customer Care Consultant
Company name : Webhelp SA PAYG department
Duration : 16 February 2015 to 10 December 2015
Duties
Answering inbound calls of prepaid
Ensuring that calls are closed efficiently
Ensuring that all oral and written communication, including email, consistently demonstrates a professional and friendly tone, maintaining faultless grammar and spelling standards
Offering a solution-based approach to all customer interactions tailored to the needs of the individual customer
Responding to all customers with willingness and appropriate tone and language
Ensuring that follow-up action is taken when necessary and provides feedback to the customer
Ensuring that own product, system, process and policy knowledge is current
Ensuring that is available to manage all customer interactions as per roster within parameters, inclusive of calls, emails and other tasks
Capturing all customer details and data relevant to the call or service intervention efficiently and accurately
Adhering that to all Call Centre Policies, Procedures and Codes of Conduct Resolves all customer queries within acceptable time frames Job Title : Call Centre Agent
Company name : CellC
Duration : 01 February 2017 to date
Duties
Answering inbound calls of prepaid
Ensuring that calls are closed efficiently
Ensuring that all oral and written communication, including email, consistently demonstrates a professional and friendly tone, maintaining faultless grammar and spelling standards
Offering a solution-based approach to all customer interactions tailored to the needs of the individual customer
Responding to all customers with willingness and appropriate tone and language
Ensuring that follow-up action is taken when necessary and provides feedback to the customer
Ensuring that own product, system, process and policy knowledge is current
Ensuring that is available to manage all customer interactions as per roster within parameters, inclusive of calls, emails and other tasks
Capturing all customer details and data relevant to the call or service intervention efficiently and accurately
Adhering that to all Call Centre Policies, Procedures and Codes of Conduct Resolves all customer queries within acceptable time frames REFERENCES
Company Contact Person Relationship Phone Number
and Email
Gauteng Department of Education
Town View High School
Miss Chokowore Teacher 083-***-****
Accenture Puleng Lesedinyana Mentor 072-***-****
First National Bank Sharon Sedikoe Mentor 073-***-**** / ********@***.**.**
Department of Correctional Services Malebo Motaung Mentor 082-***-**** ********@*****.***
Contact this candidate