Real Estate, Hospitality Management

Desmond Bounds

Sunny Isles Beach, FL Phone: 901-***-****

Email: ********@***.*** LinkedIn: https://www.linkedin.com/in/desmondbounds

EDUCATION

Florida International University, Miami, FL

Master of Science Degree in International Real Estate May 2018

Master of Science Degree in Hospitality Management April 2017

Lean Six Sigma Green Belt Certification

Certification of Hotel Industry Analytics (CHIA)

University of Memphis, Memphis, TN Wilson School of Hospitality & Resort Management

Bachelor of Arts Degree in Hospitality Management May 2015

Associate Resort Professional (ARP) Certification

EXPERIENCE

Four Seasons Hotel at The Surf Club, Surfside, FL January 2017 - Present

Reservation Communications Agent

Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

Create daily revenue reports and settle outstanding charges for the front office department

Utilize sales techniques to maximize revenue when booking hotel reservations.

Offered assistance in booking reservations and completing requests as a hotel concierge.

Acqualina Resort & Spa on the Beach, Sunny Isles Beach, FL June 2016 – November 2016

Valet Assistant

Utilized my managerial skills to guide a team of new valet employees on how to properly make guests their number one priority, in order to help them exceed in the hospitality industry.

Provided hotel guests and residents of the property with exceptional service by treating every guest with importance and made sure every guest’s needs were taken care of.

Miami Heat Group, Miami, FL December 2015 – May 2016

Premium Services Concierge

Served as liaison between the American Airlines Arena VIP guests and the Miami Heat Group to ensure that five-star service is provided for each and every guest and employee.

Sold premium seats and box seats for Miami Heat basketball games and other events that took place in the American Airlines Arena.

The Setai Hotel, Miami Beach, FL June 2015 – November 2015

Valet Supervisor

Led a team of valet drivers and ensured they are following the proper procedures such as delivering the guests’ vehicles in a timely manner.

Managed revenue received daily from guests who valet at the property.

Established positive relationships between the high-profile clientele that become repeat guests at The Setai Hotel.

ADDITIONAL INFORMATION

Languages – English, Spanish

Software Skills – Microsoft Office, Opera, HotSOS, GoConcierge, Social Media

Volunteer – Make A Wish Foundation, Emerging Leaders, Up Til’ Dawn

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